GP Concierge: How do you recognize an outstanding
Jun 11, 2012, 11:20 am
#1
In memoriam
Original Poster
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
GP Concierge: How do you recognize an outstanding
person in the call center? I had an absolutely amazing conversation today with a manager in the call center in Omaha. How can I ensure he is recognized appropriately? And, does the management pay attention to this type of thing anyway? Thank you for any information you may be able to provide. It's really refreshing to deal with somebody who just was so wonderful and had the ability to resolve my issue but more importantly, LISTEN, and EXPLAIN patiently and effectively.
