Hyatt Regency Monterey Hotel and Spa REVIEW - MASTER THREAD
Jan 23, 2015, 1:34 pm
#213
Join Date: Jan 2006
Location: FAT
Programs: AA mm, Hilton Dime, Hyatt Xpl.& PC Plat, Miracle Fruit-su club
Posts: 1,694
A few other notes:
They have installed portable A/C units in all rooms while they are renovating/improving the A/C. Didn't need to turn it on in my room.
The spa (rebranded Marilyn Monroe Spa) and gift shop are now separately owned, so no GP points awarded. Knuckles sports bar and restaurant still controlled by the hotel. S'mores kits are available at the gift shop only for $15. Pools heated year round to 80 degrees.
Just finished a 3-night stay as part of a conference - at first we were reluctant to have it here because of the unknown ownership status, but I'll echo UAL747's comments about service. The staff has really put an emphasis on it, especially the lower-paid servers/housekeepers. I know it's their slow season, but when we called the operator, we didn't have to wait to be transferred to the right department, they took care of it themselves. Catering and AV staffs were always available, occasionally asking if they could be of service. One of the waitstaff even jumped in and re-designed our awards table when I was struggling with the layout. The workers' union contract is good thru 12/31/2015.
For our 100-person conference, probably at or near the top in service 20 years, and off-season rates are really good for conferences. Of course the sprawling layout makes it a walk to get around.
They have installed portable A/C units in all rooms while they are renovating/improving the A/C. Didn't need to turn it on in my room.
The spa (rebranded Marilyn Monroe Spa) and gift shop are now separately owned, so no GP points awarded. Knuckles sports bar and restaurant still controlled by the hotel. S'mores kits are available at the gift shop only for $15. Pools heated year round to 80 degrees.
Just finished a 3-night stay as part of a conference - at first we were reluctant to have it here because of the unknown ownership status, but I'll echo UAL747's comments about service. The staff has really put an emphasis on it, especially the lower-paid servers/housekeepers. I know it's their slow season, but when we called the operator, we didn't have to wait to be transferred to the right department, they took care of it themselves. Catering and AV staffs were always available, occasionally asking if they could be of service. One of the waitstaff even jumped in and re-designed our awards table when I was struggling with the layout. The workers' union contract is good thru 12/31/2015.
For our 100-person conference, probably at or near the top in service 20 years, and off-season rates are really good for conferences. Of course the sprawling layout makes it a walk to get around.
Jan 28, 2015, 4:59 am
#214
Join Date: Nov 2011
Location: MEX
Posts: 1,014
Stayed one night last week as Diamond. Got a double queen. Room was OK but underwhelmed overall with the property. Not the most comfortable due to its layout.
Inquired about having breakfast at the restaurant instead of in the lounge and the Front Desk OK'd it. However, it felt like I had just ask them to give me the keys to the city. A simply No or Yes would have sufficed.
Was charged the $20 resort fee and also $5 forthe premium internet. Both were removed after protest.
The resort fee I simply inquired if there were any "Diamond discounts" but the $5 premium internet charge I had to get because the free one would log me out every few minutes.
Inquired about having breakfast at the restaurant instead of in the lounge and the Front Desk OK'd it. However, it felt like I had just ask them to give me the keys to the city. A simply No or Yes would have sufficed.
Was charged the $20 resort fee and also $5 forthe premium internet. Both were removed after protest.
The resort fee I simply inquired if there were any "Diamond discounts" but the $5 premium internet charge I had to get because the free one would log me out every few minutes.
Jan 28, 2015, 5:08 am
#215
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
So you're not happy while you got the restaurant for free and you didn't pay the resort fee.... Seems pretty generous to me.
Last edited by RTW1; Jan 28, 2015 at 5:21 am
Jan 30, 2015, 10:26 pm
#217
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
Well this property is not for everyone but I love it. The layout is fine and I think compared to what most hyatt's would have done they were very generous. Expecting a simple yes or no.... I think you are being a bit too anal.
This is the Monterrey Bay Area not NYC.
This is the Monterrey Bay Area not NYC.
Stayed one night last week as Diamond. Got a double queen. Room was OK but underwhelmed overall with the property. Not the most comfortable due to its layout.
Inquired about having breakfast at the restaurant instead of in the lounge and the Front Desk OK'd it. However, it felt like I had just ask them to give me the keys to the city. A simply No or Yes would have sufficed.
Was charged the $20 resort fee and also $5 forthe premium internet. Both were removed after protest.
The resort fee I simply inquired if there were any "Diamond discounts" but the $5 premium internet charge I had to get because the free one would log me out every few minutes.
Inquired about having breakfast at the restaurant instead of in the lounge and the Front Desk OK'd it. However, it felt like I had just ask them to give me the keys to the city. A simply No or Yes would have sufficed.
Was charged the $20 resort fee and also $5 forthe premium internet. Both were removed after protest.
The resort fee I simply inquired if there were any "Diamond discounts" but the $5 premium internet charge I had to get because the free one would log me out every few minutes.
Jan 31, 2015, 10:50 am
#218
Join Date: Jun 2008
Programs: Hyatt LIFETIME Globalist
Posts: 661
Well this property is not for everyone but I love it. The layout is fine and I think compared to what most hyatt's would have done they were very generous. Expecting a simple yes or no.... I think you are being a bit too anal.
This is the Monterrey Bay Area not NYC.
This is the Monterrey Bay Area not NYC.
Feb 6, 2015, 2:53 am
#220
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
Mar 15, 2015, 11:25 pm
#221
Join Date: Jul 2014
Location: Sacramento
Programs: Hyatt Globalist, HH Diamond, Marriott Platinum, Amtrak Select
Posts: 1,341
I don't know that this club is better than HRSF Embarcadero, but after last night at Carmel Highlands, this is a refreshing change. Friendlier service, more activities, better room. Definitely not as good a view, but certainly more comfortable. Got upgraded to a King Suite too.
Apr 7, 2015, 12:24 am
#222
Join Date: Apr 2005
Location: san jose,calif
Programs: AA explat,Adm Club,Priority Club, and all nonsense in my comic book mind.
Posts: 746
Bit of an update here..I checked in today, and was advised as of this last weekend the club room is permanently closed. Apparently there has been pushback about it from people checking in. Breakfast of course will be comped in Tusca restaurant. Sad, kinda liked sitting outside weather permitting. This is a great place for getting away..
Apr 7, 2015, 11:04 am
#223
Join Date: Mar 2004
Location: On the road, 24/7/365
Posts: 3,467
Bit of an update here..I checked in today, and was advised as of this last weekend the club room is permanently closed. Apparently there has been pushback about it from people checking in. Breakfast of course will be comped in Tusca restaurant. Sad, kinda liked sitting outside weather permitting. This is a great place for getting away..
Apr 7, 2015, 1:35 pm
#224
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,396
Bit of an update here..I checked in today, and was advised as of this last weekend the club room is permanently closed. Apparently there has been pushback about it from people checking in. Breakfast of course will be comped in Tusca restaurant. Sad, kinda liked sitting outside weather permitting. This is a great place for getting away..
Last edited by Ocn Vw 1K; Apr 13, 2015 at 9:12 am Reason: To update property website references.
