Hyatt Capital Gate Abu Dhabi-Dec'14-May15 From £46
May 20, 2014, 9:59 am
#19
Join Date: Mar 2008
Location: Multiple locations
Programs: AAdvantage ExPlat LT Gold, BA Silver, Aegean Star Gold
Posts: 5,038
May 20, 2014, 11:39 am
#20
Original Poster
Join Date: Oct 2009
Posts: 801
Hyatt entered the mistake rate on Booking.com themselves. All hotels on booking.com are responsible for inputing their own rates.
It really doesn't take a rocket scientist to know exactly what will happen on a BRG claim.The first person who went for the BRG while this deal was still alive effectively killed the deal there and then and thus denied other Ft'ers getting on board.
To say that this was selfish and greedy in the extreme is an understatement.
Lesson learned when in comes to posting future Hyatt finds when advertised on 3rd party OTA's !
May 20, 2014, 11:50 am
#22
Join Date: Oct 2007
Location: SJC/SFO/OAK
Programs: NW-PE (ret.) DL-Diamond & 1M, Hertz #1, UA-1P
Posts: 837
If this is the case, their motivation for BRGs is clear.
Further, I then concur with Chokdee.
$.02
May 20, 2014, 12:21 pm
#23
Join Date: Mar 2008
Location: Multiple locations
Programs: AAdvantage ExPlat LT Gold, BA Silver, Aegean Star Gold
Posts: 5,038
Please pardon the ignorance: they will only grant a BRG if they can pull up the better rate while you are talking to them? They will not accept proof of a booking at the lower rate as grounds for a BRG?
If this is the case, their motivation for BRGs is clear.
Further, I then concur with Chokdee.
$.02
If this is the case, their motivation for BRGs is clear.
Further, I then concur with Chokdee.
$.02
Yeap the agent said she needs to pull the BRG live and do a screenshot of that website. Only then can they can honor it. She said something of having to reach out to the hotel when the see the fare.
It might have been one agent, but kind of annoying compared to Marriott, where I could send a screenshot via email and have them honor it.
I mentioned, but I booked the room on booking.com and have a confirmation email and all, nope she needed to see it live...
Annoying to say the least, since the last thing I wanted to do was kill the deal while it was live...
I mean still 100 bucks for that room is a great deal, needed it just for one night for the EY sale. But still annoying to have to deal with all these hops for what seems like a simple vanilla match, it's not even a dollar mistake rate, 60% of the exisoting rate... Argghh! (Rant off)
May 20, 2014, 1:08 pm
#24
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
Well I am certainly not going to congratulate anybody for getting a ''live'' screen shot in order to get another 20% off or whatever.
Hyatt entered the mistake rate on Booking.com themselves. All hotels on booking.com are responsible for inputing their own rates.
It really doesn't take a rocket scientist to know exactly what will happen on a BRG claim.The first person who went for the BRG while this deal was still alive effectively killed the deal there and then and thus denied other Ft'ers getting on board.
To say that this was selfish and greedy in the extreme is an understatement.
Lesson learned when in comes to posting future Hyatt finds when advertised on 3rd party OTA's !
Hyatt entered the mistake rate on Booking.com themselves. All hotels on booking.com are responsible for inputing their own rates.
It really doesn't take a rocket scientist to know exactly what will happen on a BRG claim.The first person who went for the BRG while this deal was still alive effectively killed the deal there and then and thus denied other Ft'ers getting on board.
To say that this was selfish and greedy in the extreme is an understatement.
Lesson learned when in comes to posting future Hyatt finds when advertised on 3rd party OTA's !
The greed and selfishness of some people has stopped surprising me some time back.
Last edited by whimike; May 20, 2014 at 8:44 pm
May 20, 2014, 1:42 pm
#25
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Well I am certainly not going to congratulate anybody for getting a ''live'' screen shot in order to get another 20% off or whatever.
Hyatt entered the mistake rate on Booking.com themselves. All hotels on booking.com are responsible for inputing their own rates.
It really doesn't take a rocket scientist to know exactly what will happen on a BRG claim.The first person who went for the BRG while this deal was still alive effectively killed the deal there and then and thus denied other Ft'ers getting on board.
To say that this was selfish and greedy in the extreme is an understatement.
Lesson learned when in comes to posting future Hyatt finds when advertised on 3rd party OTA's !
Hyatt entered the mistake rate on Booking.com themselves. All hotels on booking.com are responsible for inputing their own rates.
It really doesn't take a rocket scientist to know exactly what will happen on a BRG claim.The first person who went for the BRG while this deal was still alive effectively killed the deal there and then and thus denied other Ft'ers getting on board.
To say that this was selfish and greedy in the extreme is an understatement.
Lesson learned when in comes to posting future Hyatt finds when advertised on 3rd party OTA's !
It's akin to calling the airline when a MR is still up and running and it dissuades people like chokdee from posting them in the first place which is a big loss for everyone on FT
May 20, 2014, 2:12 pm
#26
Join Date: Mar 2008
Location: Multiple locations
Programs: AAdvantage ExPlat LT Gold, BA Silver, Aegean Star Gold
Posts: 5,038
+1. No need to BRG an already great deal, I mean do you really need to save an extra $20 or $40. The suite for which I was able to make a booking was discounted from $900 to $247, is that not enough of a good deal that another 20% is needed?
It's akin to calling the airline when a MR is still up and running and it dissuades people like chokdee from posting them in the first place which is a big loss for everyone on FT
It's akin to calling the airline when a MR is still up and running and it dissuades people like chokdee from posting them in the first place which is a big loss for everyone on FT
Again, I thank the OP for posting , just slightly annoyed at how Hyatt runs their BRG versus other chains.
May 20, 2014, 2:46 pm
#27
Join Date: Jun 2013
Location: YVR
Programs: Marriott Gold
Posts: 952
Good thing I still have another reservation here, a previous BRG, which is at a similar rate to the deal but in a room and not a suite.
jfkeze, it is a trade-off - I do like the Hyatt customer service, and the fact that you can call and BRG before booking, unlike others, but it can have its limitations.
May 20, 2014, 3:49 pm
#28
Join Date: Oct 2011
Posts: 3,838
Well I am certainly not going to congratulate anybody for getting a ''live'' screen shot in order to get another 20% off or whatever.
Hyatt entered the mistake rate on Booking.com themselves. All hotels on booking.com are responsible for inputing their own rates.
It really doesn't take a rocket scientist to know exactly what will happen on a BRG claim.The first person who went for the BRG while this deal was still alive effectively killed the deal there and then and thus denied other Ft'ers getting on board.
To say that this was selfish and greedy in the extreme is an understatement.
Lesson learned when in comes to posting future Hyatt finds when advertised on 3rd party OTA's !
Hyatt entered the mistake rate on Booking.com themselves. All hotels on booking.com are responsible for inputing their own rates.
It really doesn't take a rocket scientist to know exactly what will happen on a BRG claim.The first person who went for the BRG while this deal was still alive effectively killed the deal there and then and thus denied other Ft'ers getting on board.
To say that this was selfish and greedy in the extreme is an understatement.
Lesson learned when in comes to posting future Hyatt finds when advertised on 3rd party OTA's !
May 24, 2014, 2:51 am
#29
Join Date: Jul 2000
Location: Sydney
Posts: 5,769
