Hilton Copenhagen Airport {DNK} (no longer Honors)
#286
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Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
The 6pm checkout benefit for Hilton Diamonds matched into Nordic Choice Platinum is huge for some of us. And this property is still the most convenient to the airport, for taking the Danish metro, for going to Copenhagen Central and for going to Sweden.
#287
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
Good to know. Not familiar, but do they also have a ELs like Hiltons?
#288
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Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
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Posts: 102,095
None of my Nordic Choice hotel stays in 2010-2016 -- and I've done most of them -- have involved seeing an EL as an option. This property may be the sole 2017 exception, and even that EL may be history by now or soon.
#289
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Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
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Posts: 102,095
This ExecLounge is still open at this property, but it will be closed down by or soon after the end of this summer since this NC brand doesn't ordinarily have arrangements for ExecLounges.
#290
Join Date: Mar 2003
Location: Midwest United States (and anywhere a cheap fare takes me)
Programs: Marriott (Gold), Hilton (Gold), SWA (CP), Hertz (5*), UA (Nobody), AA (Lifetime Gold)
Posts: 854
"Deluxe double... you will also have access to the hotel's Executive Lounge at the very top of the building. Come here for breakfast, snacks and beverages all day, as well as private check-out facilities."
I'm going to be there in October and made a test booking for December and the deluxe rooms were available.
#291
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I have an upcoming stay, booked last year, and aside from this thread had no idea the hotel was no longer a Hilton.
Any advice for getting upgrades or other benefits? Is the hotel likely to take into consideration that the reservation was made when it was a Hilton, and extend something like Diamond benefits (upgraded room, etc.) to us? Is there an email address for someone in management at the hotel?
Any chance on Hilton awarding points for the stay, since it was booked on the assumption we'd earn points, and Hilton never notified us otherwise?
Any advice for getting upgrades or other benefits? Is the hotel likely to take into consideration that the reservation was made when it was a Hilton, and extend something like Diamond benefits (upgraded room, etc.) to us? Is there an email address for someone in management at the hotel?
Any chance on Hilton awarding points for the stay, since it was booked on the assumption we'd earn points, and Hilton never notified us otherwise?
#292
Join Date: Feb 2005
Location: Australia
Programs: QFF LTG , HHD
Posts: 1,207
I have an upcoming stay, booked last year, and aside from this thread had no idea the hotel was no longer a Hilton.
Any advice for getting upgrades or other benefits? Is the hotel likely to take into consideration that the reservation was made when it was a Hilton, and extend something like Diamond benefits (upgraded room, etc.) to us? Is there an email address for someone in management at the hotel?
Any chance on Hilton awarding points for the stay, since it was booked on the assumption we'd earn points, and Hilton never notified us otherwise?
Any advice for getting upgrades or other benefits? Is the hotel likely to take into consideration that the reservation was made when it was a Hilton, and extend something like Diamond benefits (upgraded room, etc.) to us? Is there an email address for someone in management at the hotel?
Any chance on Hilton awarding points for the stay, since it was booked on the assumption we'd earn points, and Hilton never notified us otherwise?
#293
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
This thread from post #247 on answers most of your questions.
Sounds worth pursuing.
#294
Join Date: Feb 2005
Location: Australia
Programs: QFF LTG , HHD
Posts: 1,207
As 2.5 months have passed since the change it would be good if anyone who has actually stayed there since could confirm how things went on the ground.
Last edited by turtlemichael; Jun 13, 2017 at 6:35 pm
#295
Join Date: Jan 2017
Location: Berkshire, UK
Programs: BAEC Gold, VS Gold, HH Diamond, Accor Gold
Posts: 117
New email address
The email address for the hotel is now [email protected] , should you need it.
I'd booked for October some time ago when it was still a Hilton (as HH Gold), but having seen this thread, I contacted them the other day to confirm my booking. I got an email back this morning, plus a confirmation letter.
I'd booked for October some time ago when it was still a Hilton (as HH Gold), but having seen this thread, I contacted them the other day to confirm my booking. I got an email back this morning, plus a confirmation letter.
#296
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Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I'm not so sure about that. On the Nordic Choice website the property is selling rooms on the Exec Floor:
"Deluxe double... you will also have access to the hotel's Executive Lounge at the very top of the building. Come here for breakfast, snacks and beverages all day, as well as private check-out facilities."
I'm going to be there in October and made a test booking for December and the deluxe rooms were available.
"Deluxe double... you will also have access to the hotel's Executive Lounge at the very top of the building. Come here for breakfast, snacks and beverages all day, as well as private check-out facilities."
I'm going to be there in October and made a test booking for December and the deluxe rooms were available.
If the EL ends up being a place with some included fruit and basic non-alcoholic drinks all day and is open for breakfast to all regardless of specific room type booked/assigned, that still may not be a violation of the booked rate terms as the deluxe double rooms will still be available for booking. Would you still consider than an Executive Lounge? While it's possible that this becomes the first Nordic Choice property to have a lounge for only some Nordic Choice Club elites and a minority of its hotel guests, it would be very extraordinary for Nordic Choice hotels to have such a thing.
#297
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Hilton Honors Points or Credit?
Has anyone managed to receive Honors points or credit for staying since the switch? I'd think the lack of notice would make a compelling argument for such, but the Diamond desk rejected my request.
#298
Join Date: May 2011
Posts: 71
We stayed there twice in May.
We had access to the EL. The offerings were akin to what we had received on our previous visits.
The evening buffet and the menu in the main restaurant were the same as during our 2016 stay. The prices seemed to be about the same too.
The bathroom amenities were also holdovers from the Hilton days.
We did not get Hilton points and had booked with Hilton many months in advance.
The staff is, for the most part, the old Hilton staff. We got the impression that the Hilton staff just changed uniforms on May 1st. Changes to Nordic Choice are inevitable of course. No one could tell us in May when the EL would close but we were led to believe that it would eventually be closed to conform with the brand.
The hotel remains a good choice for travelers.
We had access to the EL. The offerings were akin to what we had received on our previous visits.
The evening buffet and the menu in the main restaurant were the same as during our 2016 stay. The prices seemed to be about the same too.
The bathroom amenities were also holdovers from the Hilton days.
We did not get Hilton points and had booked with Hilton many months in advance.
The staff is, for the most part, the old Hilton staff. We got the impression that the Hilton staff just changed uniforms on May 1st. Changes to Nordic Choice are inevitable of course. No one could tell us in May when the EL would close but we were led to believe that it would eventually be closed to conform with the brand.
The hotel remains a good choice for travelers.
#299
Join Date: Feb 2005
Location: Australia
Programs: QFF LTG , HHD
Posts: 1,207
We stayed there twice in May.
We had access to the EL. The offerings were akin to what we had received on our previous visits.
The evening buffet and the menu in the main restaurant were the same as during our 2016 stay. The prices seemed to be about the same too.
The bathroom amenities were also holdovers from the Hilton days.
We did not get Hilton points and had booked with Hilton many months in advance.
The staff is, for the most part, the old Hilton staff. We got the impression that the Hilton staff just changed uniforms on May 1st. Changes to Nordic Choice are inevitable of course. No one could tell us in May when the EL would close but we were led to believe that it would eventually be closed to conform with the brand.
The hotel remains a good choice for travelers.
We had access to the EL. The offerings were akin to what we had received on our previous visits.
The evening buffet and the menu in the main restaurant were the same as during our 2016 stay. The prices seemed to be about the same too.
The bathroom amenities were also holdovers from the Hilton days.
We did not get Hilton points and had booked with Hilton many months in advance.
The staff is, for the most part, the old Hilton staff. We got the impression that the Hilton staff just changed uniforms on May 1st. Changes to Nordic Choice are inevitable of course. No one could tell us in May when the EL would close but we were led to believe that it would eventually be closed to conform with the brand.
The hotel remains a good choice for travelers.
One small hiccup is that they will not allow two of us to use the main restaurant in lieu of the lounge for breakfast. I only booked for one as Hilton's spouse stays free would have applied. As the alternative of the restaurant instead of the lounge for breakfast is a common practice for a Diamond, I was anticipating the same here. It is of course an unwritten benefit and therefore not honored by the new management. I can't complain about that.
Unlike others I have found the airport location a bit of a bore, particularly going back into town for an evening meal. If I had given this more thought I would not have stayed here for that reason. The same would have been the case if it had remained a Hilton of course.
#300
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937