Hilton Puckrup Hall, Tewkesbury {GBR}
May 25, 2017, 3:49 pm
#46
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,713
They've always been pretty good with upgrades when I've stayed here.
Failing that get show them a card at check in.
Oct 31, 2017, 7:29 am
#47
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,398
We had a good stay here on Saturday. booked and stayed in one of the two suites they have 217.
A nice if a little old fashioned room.
Good sized lounge with big TV and a sofa and two armchairs.
A cute bright small dinning room which was nice to work in.
Bedroom with a big TV and standard king; bed could have been bigger.
One bathroom with over bath shower.
One extra toilet.
Just to point out some small discrepancies between the advertised room and what you actually get;
2 bathrooms: Not the case, just one bathroom and a separate toilet.
Upgraded bathroom amenities: not the case; standard hilton soap, shower gel etc; and not much of it either.
Complimentary snacks: None
Complimentary beverage: a half bottle of red wine.
Bath robes and slippers: None
The second toilet did not flush and there was no stationary , shoe cleaner etc.
The requested extra pillows and towels were not provided.
Breakfast was OK, I suspect its usually better, but they are using temporary rooms currently.
Staff were friendly.
A nice if a little old fashioned room.
Good sized lounge with big TV and a sofa and two armchairs.
A cute bright small dinning room which was nice to work in.
Bedroom with a big TV and standard king; bed could have been bigger.
One bathroom with over bath shower.
One extra toilet.
Just to point out some small discrepancies between the advertised room and what you actually get;
2 bathrooms: Not the case, just one bathroom and a separate toilet.
Upgraded bathroom amenities: not the case; standard hilton soap, shower gel etc; and not much of it either.
Complimentary snacks: None
Complimentary beverage: a half bottle of red wine.
Bath robes and slippers: None
The second toilet did not flush and there was no stationary , shoe cleaner etc.
The requested extra pillows and towels were not provided.
Breakfast was OK, I suspect its usually better, but they are using temporary rooms currently.
Staff were friendly.
Oct 18, 2018, 10:20 am
#48
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
1 night stay, been away for a while due to changes in job. Nice to bee back at Puckrup, upgraded to Manor House deluxe (these were deluxe plus but are now manor house deluxe). Room is great, large, refurbished, fresh feel to it. Two bottles water, wifi code, welcome gift of a pack of biscuit/ cookies. No drinks vouchers though- did check with reception, was told no more :-( But, you do still get shortbread biscuits which are great!
Just waiting for food in bar, so far still one of my favourites!!
Just waiting for food in bar, so far still one of my favourites!!
Oct 18, 2018, 11:09 am
#49
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
1 night stay, been away for a while due to changes in job. Nice to bee back at Puckrup, upgraded to Manor House deluxe (these were deluxe plus but are now manor house deluxe). Room is great, large, refurbished, fresh feel to it. Two bottles water, wifi code, welcome gift of a pack of biscuit/ cookies. No drinks vouchers though- did check with reception, was told no more :-( But, you do still get shortbread biscuits which are great!
Just waiting for food in bar, so far still one of my favourites!!
Just waiting for food in bar, so far still one of my favourites!!
Aug 1, 2019, 4:30 pm
#51
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
One night stay, hotel is very close to M5 hence chose for an overnight. Upgraded to double deluxe golf view, showing in app the day before.
Check-in - a guest was chatting to the receptionist, they obviously saw us arrive and stand there but pretended not to notice and continued chatting for several minutes before turning to me. Quite rude IMO. This happened before at another property too.
Keys were already coded and just needed to sign and write car reg, the entire process took less time than they were chatting for, so not really sure why she couldn't excuse herself for a few seconds. If the guest was asking her to deal with an issue in the hotel that is obviously fine, but they were just talking about inconsequential rubbish.
Room had the mentioned shortbread cookies and a small bottle of wine. A traditional feel, and there was a light fixture in the centre of the ceiling so no problems with room being dark like some "traditional" hotels. In the bathroom, the shower head water pressure was quite weak, and the sink taps were extremely close to the rim of the sink so that your fingers would have to keep hitting the edge of the bowl when washing hands.
Breakfast was as good as any other UK Hilton / DT, buffet had poached eggs which I don't think I have seen in buffets elsewhere but these were a bit inconsistent, I took two and one yolk was runny while the other was nearly solid!
Check-in - a guest was chatting to the receptionist, they obviously saw us arrive and stand there but pretended not to notice and continued chatting for several minutes before turning to me. Quite rude IMO. This happened before at another property too.
Keys were already coded and just needed to sign and write car reg, the entire process took less time than they were chatting for, so not really sure why she couldn't excuse herself for a few seconds. If the guest was asking her to deal with an issue in the hotel that is obviously fine, but they were just talking about inconsequential rubbish.
Room had the mentioned shortbread cookies and a small bottle of wine. A traditional feel, and there was a light fixture in the centre of the ceiling so no problems with room being dark like some "traditional" hotels. In the bathroom, the shower head water pressure was quite weak, and the sink taps were extremely close to the rim of the sink so that your fingers would have to keep hitting the edge of the bowl when washing hands.
Breakfast was as good as any other UK Hilton / DT, buffet had poached eggs which I don't think I have seen in buffets elsewhere but these were a bit inconsistent, I took two and one yolk was runny while the other was nearly solid!
Jan 3, 2023, 2:12 am
#52
Join Date: Apr 2001
Location: London, UK
Programs: BA Gold, HHons diamond
Posts: 86
Welcome
Just received the following email regarding my stay next week at a UK Hilton. I think in summary it wants to tell me that I no longer get a free drink of my choice as a Diamond member and robes and slippers will normally cost £5 but if I want to specifically ask I can get the charge refunded. Start of a general move or just the one hotel?
Dear Nickl,
As one of our most valued Hilton Honors Members we wanted to start off by thanking you for all your support and loyalty throughout 2022. We greatly appreciate it.
As 2023 commences we wanted to make you aware of some of the changes which we will be putting into place.
• Firstly, The Hilton Hub. This is a space which will be provided for Gold and Diamond members, where you are able to grab a warm drink or some refreshing juices. It is a quieter area that you can relax and unwind from your day and even read the daily paper via a QR code which will be provided.
• Secondly, from January 1st we will no longer be providing drinks vouchers in your room or upon check in. This is due to the fact that free hot drinks and juices will be available in the Hilton Hub during your stay.
• Thirdly, robes and slippers will be part of the package for our Manor house rooms and our suites. They will be given out to Gold and Diamond members upon request. This will be without the newly added hire charge of £5 per robe.
• Finally, Diamond Member Parking spaces. It is currently in discussion to create some exclusive parking spaces for Diamond members. These spaces will be reserved for those who are of Diamond status and will be positioned close to the main entrance of the hotel. We will be in contact in the future months to update you as these plans develop further.
As well as these changes, there are lots of things that we will be continuing, to maximise the enjoyment of your stays with us.
• We shall continue to upgrade you 1 tier above the one which has been booked. This is subject to availability.
• Complimentary water will be placed in the room for your arrival.
• Your membership will continue to include complimentary breakfast for yourself and 1 guest.
• The Wi-Fi password will be provided on check-in to allow you onto our complimentary free Wi-Fi.
• When booking directly with Hilton, discounted rates will be available.
• Digital check-ins via the app will be available and will also allow you to gain access to your digital key.
• You may bring up to 1 guest with you who will be allowed to stay for free.
Again, we thank-you for all your continued support and loyalty and we look forward to welcoming you back to the hotel throughout 2023.
Dear Nickl,
As one of our most valued Hilton Honors Members we wanted to start off by thanking you for all your support and loyalty throughout 2022. We greatly appreciate it.
As 2023 commences we wanted to make you aware of some of the changes which we will be putting into place.
• Firstly, The Hilton Hub. This is a space which will be provided for Gold and Diamond members, where you are able to grab a warm drink or some refreshing juices. It is a quieter area that you can relax and unwind from your day and even read the daily paper via a QR code which will be provided.
• Secondly, from January 1st we will no longer be providing drinks vouchers in your room or upon check in. This is due to the fact that free hot drinks and juices will be available in the Hilton Hub during your stay.
• Thirdly, robes and slippers will be part of the package for our Manor house rooms and our suites. They will be given out to Gold and Diamond members upon request. This will be without the newly added hire charge of £5 per robe.
• Finally, Diamond Member Parking spaces. It is currently in discussion to create some exclusive parking spaces for Diamond members. These spaces will be reserved for those who are of Diamond status and will be positioned close to the main entrance of the hotel. We will be in contact in the future months to update you as these plans develop further.
As well as these changes, there are lots of things that we will be continuing, to maximise the enjoyment of your stays with us.
• We shall continue to upgrade you 1 tier above the one which has been booked. This is subject to availability.
• Complimentary water will be placed in the room for your arrival.
• Your membership will continue to include complimentary breakfast for yourself and 1 guest.
• The Wi-Fi password will be provided on check-in to allow you onto our complimentary free Wi-Fi.
• When booking directly with Hilton, discounted rates will be available.
• Digital check-ins via the app will be available and will also allow you to gain access to your digital key.
• You may bring up to 1 guest with you who will be allowed to stay for free.
Again, we thank-you for all your continued support and loyalty and we look forward to welcoming you back to the hotel throughout 2023.
Jan 3, 2023, 3:10 am
#55
Join Date: Apr 2001
Location: London, UK
Programs: BA Gold, HHons diamond
Posts: 86
Jan 3, 2023, 6:11 am
#56
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
Haven't had drinks vouchers at this hotel for quite a few years on our stays. Used to get a half bottle of wine in the room sometimes. Car parking was often a problem as all the golf club members and gym/pool members take up quite a few of the spaces. Will be interesting to see if the Diamond parking spaces work! Sounds like the Hilton hub is a sort of Exec lounge without the food and alcoholic drinks.
Feb 25, 2023, 9:16 am
#57
Join Date: Jul 2018
Posts: 118
We completed a stay last weekend. As a diamond we were upgraded to a slightly larger room. The Diamond parking was located in the car park closest to reception, I was able to find a space in regular parking that was slightly closer. The Hilton Hub had snacks like fruit, nutrigrain bars, and nuts with a couple of machines for hot drinks. The Breakfast buffet had a nice variety of items including poached eggs. Overall I would stay again but would avoid the summer do to lack of air con. I do wonder when the rooms will get an overdue refurbishment.
Feb 25, 2023, 10:15 pm
#58
Join Date: Aug 2001
Location: SNA
Programs: Sixt Platinum, Avis Preferred Plus, Hertz President's Circle, Hilton Diamond
Posts: 3,557
I'm going there in June.. only £83 a night, and it's a Hilton to boot.. so I'm looking forward to it. I looked at the reviews, it looks pretty decent. Good to see upgrades are pretty common.
Jun 12, 2023, 4:35 pm
#59
Join Date: Aug 2001
Location: SNA
Programs: Sixt Platinum, Avis Preferred Plus, Hertz President's Circle, Hilton Diamond
Posts: 3,557
Stayed there a couple days ago, goodness, the breakfast was amazing, the raspberry croissants were delicious. Of all the Hiltons, this one had the best breakfast and it wasn't even that expensive. If you are ever in the Bristol area, this hotel is worth it!
Jun 14, 2023, 12:07 am
#60
Join Date: Jan 2017
Location: UK, Scotland
Programs: HH Lifetime Diamond; UA/*A
Posts: 277
I had the raspberry croissants just now in Cardiff too and totally agree with you! Delicious. I’d like to give this property a go too.