Points & Cash booking problem?
Mar 3, 2017, 6:12 am
#1
Original Poster
Join Date: Apr 2005
Location: PHX
Programs: AA Ex Platinum & 1MM, DL PLT, Marriott Gold, HH Diamond
Posts: 2,490
Points & Cash booking problem?
Hello everyone,
A friend & I have been trying all week, both before & after the most recent enhancements, to book a points & cash stay at the Hilton on Okinawa. We both see the points & cash icon, but can't actually get it to do anything.
In addition, though we are both seeing the 'the 5th night is free when paying with points', that 5th night is being 'charged' when we try to book?
Is this just the Hilton website being its usual wonky self? Or are we both missing something?
A friend & I have been trying all week, both before & after the most recent enhancements, to book a points & cash stay at the Hilton on Okinawa. We both see the points & cash icon, but can't actually get it to do anything.
In addition, though we are both seeing the 'the 5th night is free when paying with points', that 5th night is being 'charged' when we try to book?
Is this just the Hilton website being its usual wonky self? Or are we both missing something?
Mar 3, 2017, 8:04 am
#2
Join Date: Aug 2000
Location: SRQ
Posts: 291
You have to select the room with the "points & money" icon and move forward like you are booking it...go past the screen with your address on and then on the last screen before you confirm the booking you will see the points & money slider. Not very intuitive, eh. Took me a while to find it also.