Hilton Honors Promotions Updates
Jan 29, 2015, 9:24 am
#17
Join Date: Aug 2013
Programs: HH Lifetime Diamond, DL PM, Hertz President's Circle
Posts: 920
Call me crazy, but I think this has the potential to be something good for the program. Per Erin, these targeted offers are for "engaged members like us". They heard us loud and clear that we are annoyed with the non participation list, have seen us move our stays accordingly, and are trying to fix this with the targeted offers. I can't imagine these offers would be similar to the targeted offers that we've seen in the past that were extremely limited in scope and were mainly to attract new customers (through airlines, etc.) and re-attract lost customers. I hope the purpose of these would be a way to keep us staying, engaged, and spending money throughout the year, rather than us hitting a status threshold and moving to the competition as many have been. Hyatt and Marriott have done these types of targeted promotions for awhile now.
This announcement, in conjunction with lifetime status (whenever that happens), demonstrates to me that not all hope is lost here. They are taking our feedback into consideration and trying to improve this program back to the state it once was to stay competitive. Change takes time. I'm hoping that the many months overdue wifi announcement will happen soon as well.
This announcement, in conjunction with lifetime status (whenever that happens), demonstrates to me that not all hope is lost here. They are taking our feedback into consideration and trying to improve this program back to the state it once was to stay competitive. Change takes time. I'm hoping that the many months overdue wifi announcement will happen soon as well.
Jan 29, 2015, 9:38 am
#18
Join Date: Dec 2007
Programs: Hilton Hhonors Diamond
Posts: 205
I would like to hear from Erin whether or not this is true. I logged into my HHonors account, and the My Offers page is conspicuously blank.
Jan 29, 2015, 9:44 am
#19
Join Date: Aug 2013
Programs: HH Lifetime Diamond, DL PM, Hertz President's Circle
Posts: 920
An error has occurred in the system, and we are unable to process your request at this time. The error has been recorded and will be investigated by the system administrator. We apologize for this inconvenience. You may contact the Hilton Reservations and Customer Care nearest you for assistance, or call 1-800-HHONORS.
when I click on the "my offers" page.
Jan 29, 2015, 9:58 am
#20
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Jan 29, 2015, 10:23 am
#21
Join Date: Nov 2004
Programs: HH Diamond, EX-AA Explat, WN Loyalist
Posts: 366
Call me crazy, but I think this has the potential to be something good for the program. Per Erin, these targeted offers are for "engaged members like us". They heard us loud and clear that we are annoyed with the non participation list, have seen us move our stays accordingly, and are trying to fix this with the targeted offers. I can't imagine these offers would be similar to the targeted offers that we've seen in the past that were extremely limited in scope and were mainly to attract new customers (through airlines, etc.) and re-attract lost customers. I hope the purpose of these would be a way to keep us staying, engaged, and spending money throughout the year, rather than us hitting a status threshold and moving to the competition as many have been. Hyatt and Marriott have done these types of targeted promotions for awhile now.
This announcement, in conjunction with lifetime status (whenever that happens), demonstrates to me that not all hope is lost here. They are taking our feedback into consideration and trying to improve this program back to the state it once was to stay competitive. Change takes time. I'm hoping that the many months overdue wifi announcement will happen soon as well.
This announcement, in conjunction with lifetime status (whenever that happens), demonstrates to me that not all hope is lost here. They are taking our feedback into consideration and trying to improve this program back to the state it once was to stay competitive. Change takes time. I'm hoping that the many months overdue wifi announcement will happen soon as well.
Jan 29, 2015, 10:28 am
#22
Join Date: Feb 2013
Location: DCA
Posts: 7,769
What would be cool would be if these targeted offers involved things other than points. Like targeting highest-speed internet for a month or throwing someone a couple real, confirmed suite upgrades.
Jan 29, 2015, 11:02 am
#23
Suspended
Join Date: Jan 2011
Location: In order of nights spent: MSP, ORD, OGG, FCO, LHR
Programs: DL 1MM Dia, AA Plat, UA 1MM Gold, HHonors LT Dia, Marriott/SPG LT Plat Prem
Posts: 473
Trying, but not launching a promotion with this announcement that other promos are coming? Sorry but the competition has promos in place that are very attractive, they have lifetime in place already.
In many ways I would like to give more of my business back to Hilton, especially with how well some of the hotels have treated me (Conrad HK, Hilton Los Cabos, Hilton Puerto Vallarta, Hilton Molino Stucky to name a few), but until Hilton tells us what the promos are my bookings are going towards where I will get the most back for my personal pleasure when redeeming my points, and with no promo, and no concrete knowledge of what the lifetime program is, I have booked through April of 2015 11 trips, with 0 at Hilton properties.
Hilton is missing the boat with the very frequent travelers.
Hilton give us a reason to pick you over the completion besides being $5 less a night on a $200/night room for a comparable hotel/room.
In many ways I would like to give more of my business back to Hilton, especially with how well some of the hotels have treated me (Conrad HK, Hilton Los Cabos, Hilton Puerto Vallarta, Hilton Molino Stucky to name a few), but until Hilton tells us what the promos are my bookings are going towards where I will get the most back for my personal pleasure when redeeming my points, and with no promo, and no concrete knowledge of what the lifetime program is, I have booked through April of 2015 11 trips, with 0 at Hilton properties.
Hilton is missing the boat with the very frequent travelers.
Hilton give us a reason to pick you over the completion besides being $5 less a night on a $200/night room for a comparable hotel/room.
Jan 29, 2015, 11:21 am
#26
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,695
) never receive any mail or e-mails from Hilton? I have never received anything targeted.I'm seeing this error: WE'RE SORRY,
An error has occurred in the system, and we are unable to process your request at this time. The error has been recorded and will be investigated by the system administrator. We apologize for this inconvenience. You may contact the Hilton Reservations and Customer Care nearest you for assistance, or call 1-800-HHONORS.
when I click on the "my offers" page.
An error has occurred in the system, and we are unable to process your request at this time. The error has been recorded and will be investigated by the system administrator. We apologize for this inconvenience. You may contact the Hilton Reservations and Customer Care nearest you for assistance, or call 1-800-HHONORS.
when I click on the "my offers" page.
Jan 29, 2015, 11:37 am
#28
In Memoriam
Join Date: Jul 2001
Posts: 35,555
TARGETED OFFERS I SEE:
Buy a time share and get 500,000 points....
Stay at the Waldorf in Bali and get 20,000 points....
Stay weekend nights and get 15K bonus (just a thought for the Einstein's at Hilton... after traveling all week, I try to be HOME on weekends).....
If this is what they are talking about, clearly Hilton just has too much business. @:-)
Buy a time share and get 500,000 points....
Stay at the Waldorf in Bali and get 20,000 points....
Stay weekend nights and get 15K bonus (just a thought for the Einstein's at Hilton... after traveling all week, I try to be HOME on weekends).....
If this is what they are talking about, clearly Hilton just has too much business. @:-)
