New Hhonours t&c
Jul 28, 2012, 7:19 am
#1
Original Poster
Join Date: Aug 2009
Posts: 2
New Hhonours t&c
Hi
I'm gold VIP Hhonours,been so for two years. I booked 2 hotels this week and on my reservations I noted that unlike previous times, my custom upgrade box was not in reservation. I checked my way benefits and noted new t&c as from 19th July.at first I could not see any differences but on closer scrutiny the upgrade is no longer executive room but' better room eg view higher floor ect.'
An one else can comment?
I'm gold VIP Hhonours,been so for two years. I booked 2 hotels this week and on my reservations I noted that unlike previous times, my custom upgrade box was not in reservation. I checked my way benefits and noted new t&c as from 19th July.at first I could not see any differences but on closer scrutiny the upgrade is no longer executive room but' better room eg view higher floor ect.'
An one else can comment?
Jul 28, 2012, 7:48 am
#3
Join Date: Jul 2011
Location: DUB
Programs: HH Diamond
Posts: 117
Technically the HH wording does state that Executive upgrades were never 100% guaranteed as Gold, but thankfully each property can and does use their own discretion.
Best not to hang your hopes on Lounge access, or book an Exec room if you really must have it.
Best not to hang your hopes on Lounge access, or book an Exec room if you really must have it.
Jul 28, 2012, 8:17 am
#4
Join Date: Nov 2001
Location: Portland, Oregon
Programs: Hilton Platinum, Alaska MVP Gold
Posts: 2,363
I think something has changed, I didn't think there were black out dates provided a room was available.
Now I see several days when I can't use points at various hotels, but rooms are available.
Am I missing something - were there no blackout dates? and now that's changed?
Now I see several days when I can't use points at various hotels, but rooms are available.
Am I missing something - were there no blackout dates? and now that's changed?
Jul 28, 2012, 12:01 pm
#5
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,214
I think something has changed, I didn't think there were black out dates provided a room was available.
Now I see several days when I can't use points at various hotels, but rooms are available.
Am I missing something - were there no blackout dates? and now that's changed?
Now I see several days when I can't use points at various hotels, but rooms are available.
Am I missing something - were there no blackout dates? and now that's changed?
Jul 28, 2012, 4:17 pm
#6
Join Date: Aug 2011
Posts: 1,689
If there is s standard room available you should be able to book a reward stay. However, if only premium rooms are available, then no reward stays may not be able to be booked.
At least this is how I have always understood the T&C.
At least this is how I have always understood the T&C.