4th quarter promotion
Oct 27, 2013, 11:36 am
#1
Original Poster
Join Date: Apr 2012
Programs: Hilton Diamond, Marriott Platinum, Hyatt Platinum, UA Silver
Posts: 13
4th quarter promotion
Just wanted to see what everyone's opinion is regarding this. I am a lurker, but not a frequent poster. I signed up for the 4th quarter promotion for 4X's points in late September. Just got done staying 20 nights at a hilton that isn't on the opt out list, and was just informed that I wasn't registered for the promotion. They wont back date it, and basically I feel cheated out of about 70k points. What should/would you do. I called the Hilton line and was basically told tough luck. A little background information. I have 176 days stayed so far this year, and average about 250 a year for the last ten years. I am also diamond with Hyatt and have no issues switching my prefered hotel. I told the manager from the Hilton desk that... Still no dice.
Last edited by bricerutledge; Oct 27, 2013 at 12:09 pm
Oct 27, 2013, 12:19 pm
#2
Join Date: May 2005
Posts: 4,872
Just wanted to see what everyone's opinion is regarding this. I am a lurker, but not a frequent poster. I signed up for the 4th quarter promotion for 4X's points in late September. Just got done staying 20 nights at a hilton that isn't on the opt out list, and was just informed that I wasn't registered for the promotion. They wont back date it, and basically I feel cheated out of about 70k points. What should/would you do. I called the Hilton line and was basically told tough luck. A little background information. I have 176 days stayed so far this year, and average about 250 a year for the last ten years. I am also diamond with Hyatt and have no issues switching my prefered hotel. I told the manager from the Hilton desk that... Still no dice.
Oct 27, 2013, 12:36 pm
#3
Original Poster
Join Date: Apr 2012
Programs: Hilton Diamond, Marriott Platinum, Hyatt Platinum, UA Silver
Posts: 13
They normally post a little while before the date starts, it could have been early October. I normally start researching a few days before the start of the quarter. And no, I didn't keep the confirming email/registration page. I have very little doubt that I signed up, I was actually kind of excited about the promotion. I stay a large number of days in a row..
Oct 27, 2013, 4:19 pm
#4
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
Same story here with this Ft'er:
http://www.flyertalk.com/forum/hilto...-4x-promo.html
Hhonors refused to backdate his request for the promotion. Unfortunately the rules state that you must register before your stay and if you don't have the confirmation e-mail, I think you're out of luck. 20 nights quadruple bonus is a load of points to lose.
http://www.flyertalk.com/forum/hilto...-4x-promo.html
Hhonors refused to backdate his request for the promotion. Unfortunately the rules state that you must register before your stay and if you don't have the confirmation e-mail, I think you're out of luck. 20 nights quadruple bonus is a load of points to lose.
Oct 27, 2013, 5:10 pm
#5
Original Poster
Join Date: Apr 2012
Programs: Hilton Diamond, Marriott Platinum, Hyatt Platinum, UA Silver
Posts: 13
Didn't Hilton have a bunch of computer issues when this promotion came out? Yeah, not real pleased about their response. I guess moral of the story is print the registration email... Didn't think that would be something that I would ever need to do.
Oct 27, 2013, 5:14 pm
#6
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
?My paranoid side encourages me to register two days running, or at least before first stay of promo finishes, to ensure I get the 'already registered' message
.
Oct 27, 2013, 5:16 pm
#7
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
I think there was an interim or partial landing page for the promo that didn't work properly until very close to launch. Pretty sure the main thread for the promo has details in the first few pages of people hitting problems.
Oct 28, 2013, 1:11 am
#8
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
We all have to sign up for promos with Hilton - no matter how much we stay there. Asking for a waiver of the signup requirement because you stay there so much sounds a bit like DYKWIA.
Oct 28, 2013, 1:47 am
#9
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Oct 28, 2013, 3:42 am
#10
Join Date: Apr 2006
Location: SYD
Programs: QF LTS, TK Elite, HH Gold, Marriott Bonvoy Gold
Posts: 175
Not aware that I get these confirmation emails. Are they turned off by one of the communications preferences ?
My paranoid side encourages me to register two days running, or at least before first stay of promo finishes, to ensure I get the 'already registered' message.
?My paranoid side encourages me to register two days running, or at least before first stay of promo finishes, to ensure I get the 'already registered' message
.i emailed the diamond desk and asked for a confirmation of my registration. It was emailed to me within 24 hours. So now I have email proof.
Suggest you to do the same as well, if you want email proof of your registration.
Oct 28, 2013, 5:39 am
#11
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
They normally post a little while before the date starts, it could have been early October. I normally start researching a few days before the start of the quarter. And no, I didn't keep the confirming email/registration page. I have very little doubt that I signed up, I was actually kind of excited about the promotion. I stay a large number of days in a row..
Oct 28, 2013, 6:45 am
#12
Suspended
Join Date: Nov 2007
Posts: 6,189
I registered and did not get any email confirmation. zilch. nada. radio silence. all i got was some random discount offer from some hampton inn's in the u.s.
i emailed the diamond desk and asked for a confirmation of my registration. It was emailed to me within 24 hours. So now I have email proof.
Suggest you to do the same as well, if you want email proof of your registration.
i emailed the diamond desk and asked for a confirmation of my registration. It was emailed to me within 24 hours. So now I have email proof.
Suggest you to do the same as well, if you want email proof of your registration.
That aspect has turned me off Hhonors. I don't like the feeling that I have to do everything in triplicate because I can't trust them or their system.
Oct 28, 2013, 8:32 am
#13
Original Poster
Join Date: Apr 2012
Programs: Hilton Diamond, Marriott Platinum, Hyatt Platinum, UA Silver
Posts: 13
Kind of thought they would want to keep my business, apparently that asn't the case. I don't think I will use them if given a choice even if they do anything for me. Left a bad taste.
Oct 28, 2013, 2:38 pm
#14
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH LTD
Posts: 2,040
I registered and did not get any email confirmation. zilch. nada. radio silence. all i got was some random discount offer from some hampton inn's in the u.s.
i emailed the diamond desk and asked for a confirmation of my registration. It was emailed to me within 24 hours. So now I have email proof.
Suggest you to do the same as well, if you want email proof of your registration.
i emailed the diamond desk and asked for a confirmation of my registration. It was emailed to me within 24 hours. So now I have email proof.
Suggest you to do the same as well, if you want email proof of your registration.
Oct 28, 2013, 5:23 pm
#15
Join Date: Nov 2003
Location: JFK/LGA
Programs: AA EXP/5 MM, BA Blue Bayou, HH LT Diamond
Posts: 5,827