Go Back   FlyerTalk Forums > Miles&Points > Hotels and Loyalty Programs > Hilton | Hilton HHonors
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Jan 31, 06, 11:26 am   #1
 
Join Date: Aug 2001
Location: MHT, DL DM & now KM!/ formerNW Plat /HH Diamond/SPG plat
Posts: 827
snail mail address for Hilton Guest Services?

I've hunted all over the Hilton site and searched this forum. I want to write a (real) letter to Hilton Guest Services (or is it called Guest Relations?), but can only find phone numbers and email links.
There's a HHonors Customer Service Center address in Addison, TX but this is not an HHonors issue as much as just a Hilton issue.
Can anyone help me?
__________________
K
kathnunley is offline   Reply With Quote
Old Jan 31, 06, 2:19 pm   #2
 
Join Date: Jan 2006
Location: Cincinnati, OH, US
Programs: HH/Diamond; PC/Platinum; NWA/Gold
Posts: 97
Don't know about Guest Services (you didn't mention what this is in regards to), but if you want to go right to the top, you could try:
Hilton Hotels Corp.
9336 Civic Center Drive
Beverly Hills, CA 90210
Phone: 310-278-4321
Fax: 310-205-7678

Hope that helps some!
smallfly is offline   Reply With Quote
Old Jan 31, 06, 3:53 pm   #3
 
Join Date: Aug 2001
Location: MHT, DL DM & now KM!/ formerNW Plat /HH Diamond/SPG plat
Posts: 827
Actually it's in response to a security issue I had at the Hilton Nairobi (different post).
Hilton Nairobi - apparent CC security breach!
When I called the Diamond desk they transferred me to
either "Guest Services" or "Guest Relations" ?? Someone there was supposed to get back to me within one day but didn't. I'd like to follow-up with a formal complaint on what I think is a serious and continuing problem at this location.
I'm not sure at this point if going "right to the top" is appropriate, but certainly worth a cc copy. Maybe I'll email Guest Services in care of the Diamond desk and cc a written copy to the top.????
It's really hard to reach anyone. When you click the email links, you get a form with very limited space for your note. I just want to send a letter.

edited to add the link
__________________
K

Last edited by kathnunley; Jan 31, 06 at 3:58 pm.
kathnunley is offline   Reply With Quote
Old Jan 31, 06, 5:32 pm   #4
FlyerTalk Evangelist
 
Join Date: Sep 2001
Location: Worcester, MA, BOS, PVD, BDL, MHT, ??ORH??
Programs: Delta Platinum, HHonors Diamond, PC Platinum
Posts: 11,732
If I was writing the letter, I would use the Addison TX address. Seems most appropriate.
OB one is offline   Reply With Quote
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 11:29 pm.