Bizarre Hilton website — HH points redemptions available but disappear after login
Oct 10, 2015, 6:57 pm
#1
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
Bizarre Hilton website — HH points redemptions available but disappear after login
Not sure if this is due to a bug on the Hilton website. I searched for 2 nights at Hilton Tokyo for specific dates and 2 persons, and it shows there is a Hilton Twin room available for 50,000 points.
When I click on "Book" it prompts me to log in.
But after logging in, the redemption rate is "no longer available".
When I log out and do a search again, the same room goes back to being available for redemption at 50,000 points.
Seems I have no way to book the redemption after logging in. Is Hilton blocking redemption availability for specific members? FWIW, I am Diamond.
Anyone had the same experience?
When I click on "Book" it prompts me to log in.
But after logging in, the redemption rate is "no longer available".
When I log out and do a search again, the same room goes back to being available for redemption at 50,000 points.
Seems I have no way to book the redemption after logging in. Is Hilton blocking redemption availability for specific members? FWIW, I am Diamond.
Anyone had the same experience?
Oct 10, 2015, 7:00 pm
#2
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,028
It's the weekend. It's likely HHonors crackerjack, uber-compentent IT team at work again. All kinds of frustrating stuff happens virtually every weekend with the website.
Oct 10, 2015, 7:51 pm
#3
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,822
Do you have enough points to book the room? Hilton regularly shows rooms as available before people log in but if they do not have enough points available it won't show the room after they log in. The other common problem is that the rooms available for points may be accessible rooms -- you will need to check/uncheck the box to show the accessible rooms.
Oct 10, 2015, 9:29 pm
#4
Join Date: Sep 2015
Location: SEA
Programs: Hilton - Diamond, Hyatt - Platinum
Posts: 98
There's definitely maintenance happening this weekend - I saw this alert when I tried to log in a few minutes ago...
Parts of our website, reservation and customer systems will be offline between 12:00 AM CST and 6:00 AM CST Sunday, October 11 for planned maintenance.
During this time customers (including mobile customers) may be unable to perform the following activities:
Login to their HHonors account/View Account information
Enroll in the HHonors program
Redeem Points
Use digital check-in
Check rates or search for room availability
Book Reservations
We apologize for the inconvenience.
Parts of our website, reservation and customer systems will be offline between 12:00 AM CST and 6:00 AM CST Sunday, October 11 for planned maintenance.
During this time customers (including mobile customers) may be unable to perform the following activities:
Login to their HHonors account/View Account information
Enroll in the HHonors program
Redeem Points
Use digital check-in
Check rates or search for room availability
Book Reservations
We apologize for the inconvenience.
Oct 10, 2015, 9:51 pm
#5
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,162
Oddly enough I noticed the exact same problem with the same hotel last night. Showed up a room for 50k before logging in, and when I then logged in suddenly the rate was over 100K.
Logged out and it was still over 100K, so I put it down to stale inventory - and then I realized that I was searching the wrong date anyway (for all of the searches) so I didn't take it any further.
This was yesterday, so in my case it was definitely unrelated to their usual weekend maintenance.
Logged out and it was still over 100K, so I put it down to stale inventory - and then I realized that I was searching the wrong date anyway (for all of the searches) so I didn't take it any further.
This was yesterday, so in my case it was definitely unrelated to their usual weekend maintenance.
Oct 10, 2015, 11:25 pm
#6
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
This is so stupid but may explain the scenario I just faced. Surely people can buy additional points to top up, even if they may not have enough at the time of logging in?
Oct 10, 2015, 11:51 pm
#7
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
But there seems to be NO WAY of booking a reservation without first logging in... the website is almost looping me in a constant twilight zone setting!
Oct 11, 2015, 7:13 am
#8
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,521
I'm having problems not with no availability, but it is giving me weird points amounts. I'm looking to stay in Shanghai for 2 nights and the Hilton is coming up at a (very strange) 83,370 points per night. That is pretty high for a Cat 6 hotel and I know I didn't pay that last year!
I'm also still a Diamond. I've seen no availability in the past and had to contact Diamond Desk, but never this.
I'm just exploring and flying early out of SHA, so being right on Line 2 is a good advantage of this hotel if I understand correctly. Maybe I'll try a different hotel. I really wanted to stay at the Peace and have a free night, but think that the 2nd night might be out of my budget
.
Dr. PITUK
I'm also still a Diamond. I've seen no availability in the past and had to contact Diamond Desk, but never this.
I'm just exploring and flying early out of SHA, so being right on Line 2 is a good advantage of this hotel if I understand correctly. Maybe I'll try a different hotel. I really wanted to stay at the Peace and have a free night, but think that the 2nd night might be out of my budget
.Dr. PITUK
Oct 11, 2015, 1:52 pm
#9
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,347
I'm having problems not with no availability, but it is giving me weird points amounts. I'm looking to stay in Shanghai for 2 nights and the Hilton is coming up at a (very strange) 83,370 points per night. That is pretty high for a Cat 6 hotel and I know I didn't pay that last year!
Oct 11, 2015, 1:56 pm
#10
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,822
I'm having problems not with no availability, but it is giving me weird points amounts. I'm looking to stay in Shanghai for 2 nights and the Hilton is coming up at a (very strange) 83,370 points per night. That is pretty high for a Cat 6 hotel and I know I didn't pay that last year!
I'm also still a Diamond. I've seen no availability in the past and had to contact Diamond Desk, but never this.
I'm just exploring and flying early out of SHA, so being right on Line 2 is a good advantage of this hotel if I understand correctly. Maybe I'll try a different hotel. I really wanted to stay at the Peace and have a free night, but think that the 2nd night might be out of my budget.
Dr. PITUK
I'm also still a Diamond. I've seen no availability in the past and had to contact Diamond Desk, but never this.
I'm just exploring and flying early out of SHA, so being right on Line 2 is a good advantage of this hotel if I understand correctly. Maybe I'll try a different hotel. I really wanted to stay at the Peace and have a free night, but think that the 2nd night might be out of my budget
.Dr. PITUK
http://www.flyertalk.com/forum/16555318-post6.html
You can search using flexible dates and points and see the lowest rate available over a range of dates.
Last edited by jerry a. laska; Oct 11, 2015 at 2:01 pm
Oct 11, 2015, 2:03 pm
#11
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,822
It's a common issue, sometimes hilton.com will show you points rooms including the points you need to purchase to book and other times it won't.
Oct 11, 2015, 5:04 pm
#12
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,521
If base rooms aren't available hilton.com will show you other rooms for a variable point amount.
http://www.flyertalk.com/forum/16555318-post6.html
You can search using flexible dates and points and see the lowest rate available over a range of dates.
http://www.flyertalk.com/forum/16555318-post6.html
You can search using flexible dates and points and see the lowest rate available over a range of dates.
.Dr. PITUK
Oct 12, 2015, 4:01 am
#13
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,521
The 50k per night is back today. It specifically shows up as a Diamond points rate, so perhaps there was a gremlin yesterday . I've booked it for now and may be there in less than 2 weeks - on my way home .
Dr. PITUK
. I've booked it for now and may be there in less than 2 weeks - on my way home .Dr. PITUK
Oct 12, 2015, 8:00 am
#14
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,162
Presuming you're logged in, they always seem to show as diamond points rates. Logout and you'll still probably see it, just with a non-diamond description.
Oct 15, 2015, 11:30 pm
#15
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,162
Well, I just had exactly the opposite happen for this same hotel (Hilton Tokyo).
Search results showed that I would need "148,635 HHonors Points" for a room, but selecting the hotel showed a Twin Room available for 50,000 points.
Booked it without issue, so it wasn't a matter of phantom inventory.
Search results showed that I would need "148,635 HHonors Points" for a room, but selecting the hotel showed a Twin Room available for 50,000 points.
Booked it without issue, so it wasn't a matter of phantom inventory.