Anyone else not getting e-mail confirmations?
Sep 14, 2014, 12:44 pm
#1
Original Poster
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
Anyone else not getting e-mail confirmations?
The last couple of reservations I've made through the Hilton.com website have failed to result in an e-mailed confirmation. They aren't going to my junk mail box, I'm just not getting them.
Other Hilton mails are making it through, like promo mails, receipts, and survey requests from the hotels.
Anyone else experiencing this? Makes it hard to forward the itinerary information to TripIt
Neil
Other Hilton mails are making it through, like promo mails, receipts, and survey requests from the hotels.
Anyone else experiencing this? Makes it hard to forward the itinerary information to TripIt
Neil
Sep 14, 2014, 2:54 pm
#2
Join Date: Jan 2014
Location: Scandinavia
Programs: Hilton HHonors Diamond, SAS Diamond (*A Gold)
Posts: 96
For me it's the other way around. I always get confirmations (not a single one has ever been missing).
However, I don't get any of the promo emails. Nothing. Even as a Diamond member, and with all check boxes ticked that I want to receive promos, I get nothing.
Seems they have quite some bugs in their IT/tech end.
However, I don't get any of the promo emails. Nothing. Even as a Diamond member, and with all check boxes ticked that I want to receive promos, I get nothing.
Seems they have quite some bugs in their IT/tech end.
Sep 15, 2014, 1:33 am
#3
Join Date: Mar 2014
Location: Drammen, Norway
Programs: SAS Eurobonus Diamond, HHonors Diamond
Posts: 298
Exactly the same problem I hav, and have had for years, Frequie. I receive all confirmations, but NOTHING else.
HHonors have confirmes many times that I'm set up to receive all promotions, but I have never received anything!
HHonors have confirmes many times that I'm set up to receive all promotions, but I have never received anything!
Sep 15, 2014, 3:18 am
#4
Join Date: Oct 2013
Location: Copenhagen, Denmark
Programs: Mainly Hilton Hhonors, SAS Eurobonus
Posts: 1,981
If you haven't already done this, check your reservation confirmation on the hilton site and make sure that the e-mail address on the reservation is the right one.
Sep 15, 2014, 4:01 am
#5
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
Are you sure the reservations are being made? I've never had issues once the reservation is made, but sometimes I forget to hit the confirm or submit button on the last page because I think it is made and it simply is the final review page.
Sep 15, 2014, 7:28 am
#6
Original Poster
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
The reservations are definitely being made, they show up in my upcoming stays list. The guest information has the email address in it, and if I copy and paste that email address into a message and try sending a mail I receive it correctly.
Guess I have to call Hilton. I suspect nothing will change
Neil
Guess I have to call Hilton. I suspect nothing will change
Neil