Cant cancel at greater than 24hrs ?
Jun 19, 2013, 11:21 pm
#1
Original Poster
Join Date: Apr 2012
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Cant cancel at greater than 24hrs ?
I had two reservations for this weekend and there was a decent price difference between the two reservations. My wife and I weighed the pros/cons of both and decided to go with the cheaper room. When I went to cancel the unwanted stay I was unable to make changes. I panicked and quickly canceled the cheaper reservation to not get "stuck" with it.
I did some searching and found this this:
http://www.flyertalk.com/forum/hilto...-online-2.html
And it seems someone "tweaked" the reservation at the hotel and its most likely for an upgrade, it this true ?
I did some searching and found this this:
http://www.flyertalk.com/forum/hilto...-online-2.html
And it seems someone "tweaked" the reservation at the hotel and its most likely for an upgrade, it this true ?
Jun 20, 2013, 12:20 am
#2
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Did the reservation appear normally but without a cancellation link, or were you unable to open it at all?
Jun 20, 2013, 4:27 am
#3
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
Maybe stating the obvious but just to make sure:
Is it possible that one of the reservations was made using a non-refundable rate? Even if it wasn't intentional, I have made this mistake in the past ...
Is it possible that one of the reservations was made using a non-refundable rate? Even if it wasn't intentional, I have made this mistake in the past ...
Jun 20, 2013, 5:18 am
#4
Join Date: Apr 2007
Programs: Hilton HHonors Lifetime Diamond
Posts: 64
A couple of years ago had a reservation on which the price dropped after booking. Went back to cancel and rebook and found this same "cannot be managed online" message. Called Hilton and got a chatty rep. who when I explained the situation said that hotels sometimes do this in markets where rates often change dramatically and this was a way for them to make rebooking at lower rates more difficult online. She was able to cancel the original res. for me and then I rebooked at the lower rate.
Jun 20, 2013, 6:21 am
#5
Join Date: Oct 2009
Location: PHL/EWR
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This isn't uncommon at some of the resort hotels:
Cancellation Policy
If you wish to cancel, please do so 7 days prior to arrival to avoid cancellation penalties.
Jun 20, 2013, 8:12 am
#6
Original Poster
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Maybe stating the even more obvious - is it possible the reservation is refundable but the window to cancel is 24 hours or more.
This isn't uncommon at some of the resort hotels:
Cancellation Policy
If you wish to cancel, please do so 7 days prior to arrival to avoid cancellation penalties.
This isn't uncommon at some of the resort hotels:
Cancellation Policy
If you wish to cancel, please do so 7 days prior to arrival to avoid cancellation penalties.
Its not a resort hotel (Double Tree Hazard Center in San Diego). But I just tired a phony reservation and there cancellation policy is 48hrs. Turns out it was my mistake but in my defense, it was past 48hrs when the notice showed up.
Jun 20, 2013, 8:33 am
#7
Join Date: Oct 2009
Location: PHL/EWR
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You are saying the cancellation terms were not disclosed when you made the original reservation? What does the confirmation e-mail say?
Jun 20, 2013, 9:17 am
#8
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Join Date: Feb 2000
Location: Easton, CT, USA
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What did the hotel say when you called them?
That's by far the easiest way then to get people who don't have any details on the reservation to speculate on a message board why they say that.
That's by far the easiest way then to get people who don't have any details on the reservation to speculate on a message board why they say that.
Jun 20, 2013, 9:29 am
#9
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Jun 20, 2013, 11:03 am
#10
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It can happen. Your best bet, IMO, is to contact the property directly. They will probably be more lenient if you disclose plans for a future stay in lieu of the attempted cancellation.