Hilton Honors Website
Jul 7, 2012, 5:43 pm
#1
Original Poster
Join Date: Mar 2005
Posts: 4
Hilton Honors Website
The new Hilton Honors website is a disaster. When I want to login and make a reservation I really don't care about seeing a travelogue of hotels in French Polynesia, China, UAE, Italy, etc. Get rid of the pictures that take up 80% of the screen and make it easy to make a reservation. Trying to read the screen is very difficult with all their advertising clutter. Marriott, Westin, Intercontinental, Four Seasons all have superior websites. Fix it.
Jul 8, 2012, 4:34 am
#4
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,514
What annoys me most is the fact that Hilton's UK site is no longer accessible except on a few occasions when it suddenly pops up. The new site does not recognise many UK place names and offers to book a room in Manchester CT, Manchester TN or Manchester-Boston Regional Airport NH, rather than in "Manchester, Manchester, United Kingdom" as the site calls "Manchester England". 
Jul 8, 2012, 8:24 am
#5
Join Date: Aug 2011
Location: Barcelona or sometimes NCL
Programs: BA Gold, Marriott Platinum Premier, Hilton HHonors Diamond, IHG Platinum
Posts: 76
What annoys me most is the fact that Hilton's UK site is no longer accessible except on a few occasions when it suddenly pops up. The new site does not recognise many UK place names and offers to book a room in Manchester CT, Manchester TN or Manchester-Boston Regional Airport NH, rather than in "Manchester, Manchester, United Kingdom" as the site calls "Manchester England".
Similar to Barclay's Bank latest site revamp .. if it isn't broke don't try to improve it!! the old site was far superior.
Jul 8, 2012, 11:58 pm
#6
Join Date: Mar 2009
Location: No. California
Programs: AA ExPlat 4mil miles, Hilton Gold
Posts: 270
I also find the hilton website unreliable and user UNfriendly.
Just tried to make a reservation and was not able to log into my account. If this had been the only time I could understand, but this happens regularly.
What a disgrace for Hilton.
Just tried to make a reservation and was not able to log into my account. If this had been the only time I could understand, but this happens regularly.
What a disgrace for Hilton.
Jul 9, 2012, 12:23 am
#7
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,514
Jul 9, 2012, 4:48 am
#9
Join Date: May 2011
Programs: HHonors Gold
Posts: 37
I totally agree. This is ridiculous. A few minutes ago I signed in on the main page, and so far so good. I got the bar showing my next reservation etc. But when I (more or less immediately after signing in) select "My reservations" to see my other reservations I get to another page asking me to sign in "for security reasons" and then after that YET ANOTHER sign in page before I get to my reservations... Totally insane!
Jul 9, 2012, 5:18 am
#10
Join Date: Jan 2002
Location: Dallas, TX, USA
Programs: AA EXP, HH Gold, Hyatt Globalist, IC Plat, SPG Gold
Posts: 961
I totally agree. This is ridiculous. A few minutes ago I signed in on the main page, and so far so good. I got the bar showing my next reservation etc. But when I (more or less immediately after signing in) select "My reservations" to see my other reservations I get to another page asking me to sign in "for security reasons" and then after that YET ANOTHER sign in page before I get to my reservations... Totally insane!
Jul 9, 2012, 9:55 am
#11
Join Date: Feb 2007
Location: MAN/LBA
Programs: BA, Airmiles, BMI, HH (Gold), Hyatt (Plat), IHG (Plat Amb), Marriott (Silver), A Club
Posts: 182
It keeps popping up with a new page for "Room Key" which is very unwanted.
They can take "Room Key" and stick it where the sun doesn't shine.
They can take "Room Key" and stick it where the sun doesn't shine.
Jul 9, 2012, 10:49 am
#12
Join Date: Apr 2003
Location: MSY
Programs: BA GfL
Posts: 5,929
What gives with the HHonors website today? I am trying to book an award stay and the page showing the list of hotels will never stop re-loading itself, just keeps flashing and re-loading over and over every 2 seconds. When I click on the HHonors logo to get back to the home page, I get "Page not Found." 
I am on Firefox, if that makes a difference.
Edited to add: Just tried again on MS Explorer and that doesn't work either. The list does stop flashing there, but I am searching for an award stay, but it's giving me prices in dollars, not points. I can't get it to seach for a points stay. Clicking on Map view gets me a blank page with more "Page Not Found" gobbledygook.
I haven't had problems with HHonors before but the new website seems to be, shall we say, untested. What a piece of junk!
I am on Firefox, if that makes a difference.
Edited to add: Just tried again on MS Explorer and that doesn't work either. The list does stop flashing there, but I am searching for an award stay, but it's giving me prices in dollars, not points. I can't get it to seach for a points stay. Clicking on Map view gets me a blank page with more "Page Not Found" gobbledygook.
I haven't had problems with HHonors before but the new website seems to be, shall we say, untested. What a piece of junk!
Last edited by travelmad478; Jul 9, 2012 at 10:54 am
Jul 9, 2012, 11:45 am
#13
Join Date: Jan 2010
Location: Boston, MA
Programs: DL Diamond, HHonors Diamond, National Executive Elite
Posts: 2,362
The new Hilton Honors website is a disaster. When I want to login and make a reservation I really don't care about seeing a travelogue of hotels in French Polynesia, China, UAE, Italy, etc. Get rid of the pictures that take up 80% of the screen and make it easy to make a reservation. Trying to read the screen is very difficult with all their advertising clutter. Marriott, Westin, Intercontinental, Four Seasons all have superior websites. Fix it.
The new brand-specific Web sites are much improved. If anything, reservations management remains a bit clunky once you've logged in.
Jul 9, 2012, 12:30 pm
#14
Join Date: Jul 2010
Location: AMS via SAN via LAX via BWI via PHL via PHX
Posts: 48
Terrible. Had two reservations for different cities, (didn't know where I would be for sure). Went to cancel the one I didn't need (Hilton NYC), and up popped my Double Tree reservation that I DID NOT WANT TO CANCEL, as cancelled.
Been on phone for 34 mins trying to get them to reinstate the rate I had... as it had gone up $40.
So lame.
Been on phone for 34 mins trying to get them to reinstate the rate I had... as it had gone up $40.
So lame.
Jul 9, 2012, 12:49 pm
#15
Join Date: Mar 2012
Location: PBI / FLL / YUL
Programs: UA 1K, Delta Plat, AA Plat, Marriott Titanium, Hilton Diamond, Hyatt Courtesy Card
Posts: 1,983
The Hilton HHonors website was clearly conceived and developed by the same people that created that highly functional Hilton iPhone app.