What is Turn Down Service?
Mar 15, 2001, 8:55 am
#1
Original Poster
Join Date: Apr 2000
Location: HKG/SFO
Programs: CX GR; AA Life GLD, EXP; SPG Life GLD, PLT
Posts: 1,050
What is Turn Down Service?
Hi!
Reading posts saying goodies of Gold/Executive Level of Hotel....sorry to my silly question but...
1. What is Turn Down service?
2. Don't concierges are those in the lobby you asking for maps, directions or putting luggage there? Where is he/she in the executive floor and what can he/she do for a guest?
Thanks!
Reading posts saying goodies of Gold/Executive Level of Hotel....sorry to my silly question but...
1. What is Turn Down service?
2. Don't concierges are those in the lobby you asking for maps, directions or putting luggage there? Where is he/she in the executive floor and what can he/she do for a guest?
Thanks!
Mar 15, 2001, 10:20 am
#3
Join Date: Feb 1999
Posts: 1,274
Depending on the hotel, the conseirge on the Executive Level:
- is more knowledgable.
- has more seniority at the hotel.
- can provide more personalized service.
- can make dining reservations, even to hot restaurants.
- can check customers into and out of the hotel, e.g. allows you to bypass long Check-in Counter lines.
- can arrange for you to receive your favorite newspaper at your room.
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He who dies with the most miles ... is dead.
- is more knowledgable.
- has more seniority at the hotel.
- can provide more personalized service.
- can make dining reservations, even to hot restaurants.
- can check customers into and out of the hotel, e.g. allows you to bypass long Check-in Counter lines.
- can arrange for you to receive your favorite newspaper at your room.
------------------
He who dies with the most miles ... is dead.
Mar 15, 2001, 10:47 am
#4
Join Date: Nov 1999
Programs: SPEBSQSA
Posts: 3,489
Turn down can also include "freshening" the room with new towels. It really depends on the establishment.
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Bob
There's no place like home...
there's no place like home...
there's no place like home.
www.wmonline.com
www.sunriseair.net
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Bob
There's no place like home...
there's no place like home...
there's no place like home.
www.wmonline.com
www.sunriseair.net
Mar 15, 2001, 12:16 pm
#5
Join Date: Mar 2000
Location: Santa Cruz, CA USA
Programs: AA, UA, WN, HH, Marriott
Posts: 7,290
ontheroad -
I didn't realize the concierge on the Executive Floor could check people in. Many hotels require that you have a special room key to insert into the elevator to get to this floor - so I'm wondering how this works. What am I missing?
I didn't realize the concierge on the Executive Floor could check people in. Many hotels require that you have a special room key to insert into the elevator to get to this floor - so I'm wondering how this works. What am I missing?
Mar 15, 2001, 9:40 pm
#6
Join Date: Nov 2000
Location: DTW
Programs: AA Plat 2MM
Posts: 1,048
JerryFF,
It's confusing, but there is an explanation. For example at the Palmer House in Chicago, there IS a separate express elevator for the exec. floor. That requires a special key.
However, you can get right there on one of the standard, slower elevators. The door opens to a sort of "second lobby" where you're met with someone ready to check you in, or answer any questions you may have. Past that is the lounge and rest of the floor.
They're like a cross between a Walmart Greeter and a bouncer. (Kidding-- very friendly, helpful folks.)
It's confusing, but there is an explanation. For example at the Palmer House in Chicago, there IS a separate express elevator for the exec. floor. That requires a special key.
However, you can get right there on one of the standard, slower elevators. The door opens to a sort of "second lobby" where you're met with someone ready to check you in, or answer any questions you may have. Past that is the lounge and rest of the floor.
They're like a cross between a Walmart Greeter and a bouncer. (Kidding-- very friendly, helpful folks.)
Mar 16, 2001, 5:59 am
#8
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
Turndown:
Diamond HHonors member walks up to check-in... Do you have an upgrade? Upgrade, no.
Can I get my breakfast coupons that I am supposed to receive... No, Have not heard of that policy, we don't do that here.
See ya, I am going to Sheraton where they do not turn me down for something that should be automatic.
Diamond HHonors member walks up to check-in... Do you have an upgrade? Upgrade, no.
Can I get my breakfast coupons that I am supposed to receive... No, Have not heard of that policy, we don't do that here.
See ya, I am going to Sheraton where they do not turn me down for something that should be automatic.
Mar 16, 2001, 12:29 pm
#11
Join Date: Feb 1999
Posts: 1,274
Some funny one-liners here, but seriously:
Some Hiltons have restricted access to the Executive Floors, some don't. At some hotels, you can get a key to the Exec Lounge floor by asking the Conseirge for one. At some, that is a non-no. It really depends on the hotel property.
BTW, I'm thinking only of U.S. Hiltons. I don't know about ones outside the U.S.
Some Hiltons have restricted access to the Executive Floors, some don't. At some hotels, you can get a key to the Exec Lounge floor by asking the Conseirge for one. At some, that is a non-no. It really depends on the hotel property.
BTW, I'm thinking only of U.S. Hiltons. I don't know about ones outside the U.S.
Mar 16, 2001, 12:58 pm
#12
Join Date: Jul 2000
Location: WILD ANIMAL PARK (SAN), CA> GOLD-CO, MARRIOTT, HH, STARWOOD, HYATT,
Posts: 1,373
OH! The TURNDOWN service at the desk is so automatic, that I didn't consider it.
I thought this string was about the optional nitey nite service. Never mind!
I thought this string was about the optional nitey nite service. Never mind!
Mar 17, 2001, 5:22 pm
#15
Original Poster
Join Date: Apr 2000
Location: HKG/SFO
Programs: CX GR; AA Life GLD, EXP; SPG Life GLD, PLT
Posts: 1,050
Thanks alot!
Hum.. I think I don't have the service at the "exec" floor at london hiltonS I tried but surpirisingly, last time I check-in at Regent Singapore with Tour agent rate and not a member, they privde this service with a Fruit plate at second night!
Also, this "turn down" service also did at many "3-star" hotels I stayed in Mainland CHina..
Humm...
(well, no chocolate for me
)
Hum.. I think I don't have the service at the "exec" floor at london hiltonS I tried but surpirisingly, last time I check-in at Regent Singapore with Tour agent rate and not a member, they privde this service with a Fruit plate at second night!
Also, this "turn down" service also did at many "3-star" hotels I stayed in Mainland CHina..
Humm...
(well, no chocolate for me
)