Hilton Bogota {COL}
Oct 1, 2014, 7:01 pm
#46
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
What happens when the safe is missing from the room? I encountered that this past weekend at the Hilton Princess in San Salvador. The hotel information book clearly stated that each room contained a safe located in the closet. When I checked the closet all I saw was the outline of where the safe was. I had a good laugh.
Oct 1, 2014, 7:49 pm
#47
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
What happens when the safe is missing from the room? I encountered that this past weekend at the Hilton Princess in San Salvador. The hotel information book clearly stated that each room contained a safe located in the closet. When I checked the closet all I saw was the outline of where the safe was. I had a good laugh.
Oct 1, 2014, 8:39 pm
#48
Join Date: Sep 2014
Programs: Aeroplan, HHonors
Posts: 13
Regarding the VAT:
I had a weekend stay last month. My receipt is 745 596 pesos. Of that, "Base gravada 16%" = 62 066 pesos and "IVA 16%" - 9 934 pesos.
I signed a paper regarding tax exemption at check-in. Was I supposed to not have paid those taxes? It was solely the room and wi-fi, no breakfast or other expenses.
I had a weekend stay last month. My receipt is 745 596 pesos. Of that, "Base gravada 16%" = 62 066 pesos and "IVA 16%" - 9 934 pesos.
I signed a paper regarding tax exemption at check-in. Was I supposed to not have paid those taxes? It was solely the room and wi-fi, no breakfast or other expenses.
Oct 2, 2014, 5:43 am
#49
Ambassador: LATAM
Join Date: Aug 2010
Location: PNA
Programs: BAEC Silver
Posts: 4,648
Regarding the VAT:
I had a weekend stay last month. My receipt is 745 596 pesos. Of that, "Base gravada 16%" = 62 066 pesos and "IVA 16%" - 9 934 pesos.
I signed a paper regarding tax exemption at check-in. Was I supposed to not have paid those taxes? It was solely the room and wi-fi, no breakfast or other expenses.
I had a weekend stay last month. My receipt is 745 596 pesos. Of that, "Base gravada 16%" = 62 066 pesos and "IVA 16%" - 9 934 pesos.
I signed a paper regarding tax exemption at check-in. Was I supposed to not have paid those taxes? It was solely the room and wi-fi, no breakfast or other expenses.
Or are you saying you exempted yourself somehow from VAT on the room and wifi so the tax applies to incidentals? If that happened then that is correct, how did you do it?
Oct 2, 2014, 11:12 am
#50
Join Date: Sep 2014
Programs: Aeroplan, HHonors
Posts: 13
Is your post missing some zeroes? How can your bill be 745596 pesos and your taxable costs are only 62066? (Unless you got a mistake room rate, stayed one night and hammered the bar)
Or are you saying you exempted yourself somehow from VAT on the room and wifi so the tax applies to incidentals? If that happened then that is correct, how did you do it?
Or are you saying you exempted yourself somehow from VAT on the room and wifi so the tax applies to incidentals? If that happened then that is correct, how did you do it?
Last edited by trademark25; Oct 17, 2014 at 6:34 pm Reason: Removed personal info
Oct 3, 2014, 3:11 am
#51
Join Date: Aug 2006
Posts: 1,060
Ho hum, as per my thread title, lesson learned. It would have been much more convenient to stay in the Sheraton, as our agent's office is there, and I was splitting my time between him, and the British High Commission building close to the Hilton.
Next time, I know where (not) to stay !
Oct 3, 2014, 3:16 am
#52
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,963
Oct 3, 2014, 1:27 pm
#53
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Join Date: Jun 2004
Location: MSP
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Posts: 12,159
Oct 26, 2014, 9:42 pm
#54
Join Date: Oct 2009
Posts: 5
Do not let staff clean your room
Just stayed here for a 15 night business trip, hotel was great, front of house staff pleasant, and a very good lounge. However.
During my first week, my wallet, left on the work desk presumably when I was in the lounge was "lightened", by Ł30 GBP and $100,000 Colombian pesos.
Rather than make a great big fuss, I had a quiet word with the team leader on reception, just to let them know they had an "issue".
A check of who had access to the room from the card swipes narrowed it down, and 2 people were dismissed according to the security manager.
During my 2nd week, a mobile phone (HTC Desire) was left on the side to fully discharge. This too made it's way out of the room, so I went to advise the security manager, once again, and emailed the General manager's PA.
Despite numerous promises that someone would contact me, copied to HHonors customer service department, no one has contacted me at all, except a week ago, Hilton asking for my Name, Address, phone number, date of birth, confirmation number and dates of stay, all of which are of course available on my profile.
To lose the money was careless, to lose the phone unfortunate,but to not contact a loyal (till now) customer is very poor, and I for certain won't be back, as despite it being a good hotel, they don't seem able to follow up on a complaint.
During my first week, my wallet, left on the work desk presumably when I was in the lounge was "lightened", by Ł30 GBP and $100,000 Colombian pesos.
Rather than make a great big fuss, I had a quiet word with the team leader on reception, just to let them know they had an "issue".
A check of who had access to the room from the card swipes narrowed it down, and 2 people were dismissed according to the security manager.
During my 2nd week, a mobile phone (HTC Desire) was left on the side to fully discharge. This too made it's way out of the room, so I went to advise the security manager, once again, and emailed the General manager's PA.
Despite numerous promises that someone would contact me, copied to HHonors customer service department, no one has contacted me at all, except a week ago, Hilton asking for my Name, Address, phone number, date of birth, confirmation number and dates of stay, all of which are of course available on my profile.
To lose the money was careless, to lose the phone unfortunate,but to not contact a loyal (till now) customer is very poor, and I for certain won't be back, as despite it being a good hotel, they don't seem able to follow up on a complaint.
Aug 31, 2015, 7:29 pm
#55
Join Date: Jul 2003
Location: SJC
Programs: AAdvantage 2MM+ Lifetime PLT; BA, CO, UA, US; SPG; HHonors Gold
Posts: 757
HH Gold Breakfast for family members?
I'm traveling later this month with my wife & teenage son. I'm a newbie HH gold, and the rules on Hilton's website state that the Gold breakfast is for only 1 additional person. How strictly is that enforced? I'm thinking of booking the Bogota Hilton with HHonors points.
Sep 1, 2015, 1:26 pm
#56
Ambassador: LATAM
Join Date: Aug 2010
Location: PNA
Programs: BAEC Silver
Posts: 4,648
I'm traveling later this month with my wife & teenage son. I'm a newbie HH gold, and the rules on Hilton's website state that the Gold breakfast is for only 1 additional person. How strictly is that enforced? I'm thinking of booking the Bogota Hilton with HHonors points.
Sep 1, 2015, 1:57 pm
#57
Join Date: Jul 2003
Location: SJC
Programs: AAdvantage 2MM+ Lifetime PLT; BA, CO, UA, US; SPG; HHonors Gold
Posts: 757
Thanks
Nice, thanks. They have $99 weekend rate vs $129 w breakfast, so that saves 30 bucks.
Sep 1, 2015, 2:04 pm
#58
Ambassador: LATAM
Join Date: Aug 2010
Location: PNA
Programs: BAEC Silver
Posts: 4,648
Bear in mind (also mentioned in this thread) that 99 Hilton Bogotá dollars are going to cost you about 106 United States Dollars due to their charging in pesos and converting it at an arguably fraudulent rate.
You mentioned above that you were considering using points, which is a great deal compared to their $269 midweek rate but not so good for the weekend.
Step carefully with these sharks
Sep 1, 2015, 2:31 pm
#59
Join Date: Jul 2003
Location: SJC
Programs: AAdvantage 2MM+ Lifetime PLT; BA, CO, UA, US; SPG; HHonors Gold
Posts: 757
But it doesn't. If you read further up this thread, you will see that the $129 rate is tax exempt because Hilton Bogotá considers this a "paquete turístico" yet the room only rate is not considered tax exempt so you will have to pay 16% on top of $99. That is $114.84 so you save $14.16 if you opt for the lounge breakfast.
Bear in mind (also mentioned in this thread) that 99 Hilton Bogotá dollars are going to cost you about 106 United States Dollars due to their charging in pesos and converting it at an arguably fraudulent rate.
You mentioned above that you were considering using points, which is a great deal compared to their $269 midweek rate but not so good for the weekend.
Step carefully with these sharks
Bear in mind (also mentioned in this thread) that 99 Hilton Bogotá dollars are going to cost you about 106 United States Dollars due to their charging in pesos and converting it at an arguably fraudulent rate.
You mentioned above that you were considering using points, which is a great deal compared to their $269 midweek rate but not so good for the weekend.
Step carefully with these sharks
Sep 1, 2015, 2:44 pm
#60
Ambassador: LATAM
Join Date: Aug 2010
Location: PNA
Programs: BAEC Silver
Posts: 4,648
I was thinking of booking 2 nights with $ and the third night with points. Total 3 day stay. So it will end up being $106*1.16 for a whopping $8.04 savings per night. Actually more savings because even the $129 breakfast-included rate will be overcharged per their dubious policies.
The peso has devalued about 40% this year so you are not getting the best deal anyway by staying at the Hilton with it's USD rates. You are effectively paying 40% over the odds when it comes to pesos.
Bogotá has tonnes of good hotels and they are giving them away at the moment, such as Ramada 93 which I have seen for $50 per night. Hilton Bogotá is nice but having to figure out the tax issue and what you will actually pay after going through their imaginary exchange rates just leaves a bitter taste.
Sorry, don't want to come across as if I am lecturing