[ARCHIVE to 2015] Hilton Moorea Lagoon Resort & Spa {PYF}
Jan 26, 2009, 9:12 pm
#46
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Sydney - Australia
Programs: BD, QF, QR/EY/GF & HH Gold/SPG, Hertz#1G
Posts: 11,079
I had the same "offer" of 450-540USD + tax. In fact, they have changed all my reservations with the new rate. I am disappointed because there is barely any discounts in this price, and in fact, they are not value much business from this board.
Anyone has written any questions and complaints in regard to this? Any responses yet?
Anyone has written any questions and complaints in regard to this? Any responses yet?
Why did they leave it on the old res#?
Are we locked into something (the rate) we did NOT agree to?
We entered into an agreement and have documentation at the OLD rate!
Jan 26, 2009, 9:27 pm
#47
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
I don't understand how Hilton can change the rates on a reservation which we reserved at fa-different, pre-paid rates.
Why did they leave it on the old res#?
Are we locked into something (the rate) we did NOT agree to?
We entered into an agreement and have documentation at the OLD rate!
Why did they leave it on the old res#?
Are we locked into something (the rate) we did NOT agree to?
We entered into an agreement and have documentation at the OLD rate!
Jan 27, 2009, 9:18 am
#48
Join Date: Jan 2009
Location: Atlanta GA
Programs: DL, HH
Posts: 2
We had booked advanced pay, overwater, with Breakfast + Dinner. We just received an email with the confirmation and the adjusted total for the stay... it is now $570 per night (no real discount). They have not charged anything on our Credit Card yet.
We had a contract and they do not even call to advise us. Just an email. This is not sufficient. We will have to call them tonight and see what happens.
We had a contract and they do not even call to advise us. Just an email. This is not sufficient. We will have to call them tonight and see what happens.
Jan 28, 2009, 4:38 pm
#49
Join Date: Jan 2003
Programs: MP 1K to 2P - painful
Posts: 305
Parker,
I'm curious what was the outcome of the call?
I'm curious what was the outcome of the call?
Feb 3, 2009, 8:08 am
#50
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
E-mail address?
I would like to contact the hotel, but do not want to call or fax which is all that is available on the website. Does anyone have an e-mail address they can share?
TIA
TIA
Feb 3, 2009, 2:04 pm
#51
Join Date: Jul 2006
Location: CA
Programs: Hyatt GP, SPG Gold, HH Gold, IC Amb.
Posts: 268
This is the general hotel email. If you communicated with anybody while this was a Sheraton, their email is still their name @hilton-moorea.pf
Feb 3, 2009, 2:10 pm
#52
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
Or the person who sent out offers to people who had booked: [email protected]
Feb 3, 2009, 3:47 pm
#53
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
Or the person who sent out offers to people who had booked: [email protected]
Feb 3, 2009, 3:58 pm
#54
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
[email protected]
This is the general hotel email. If you communicated with anybody while this was a Sheraton, their email is still their name @hilton-moorea.pf
This is the general hotel email. If you communicated with anybody while this was a Sheraton, their email is still their name @hilton-moorea.pf
We do not have a public email address for the Hilton Moorea Lagoon Resort & Spa. If you require direct hotel assistance, please contact the property via telephone at 689-689-551111 or by fax at 689-689-551011.
Feb 4, 2009, 6:04 am
#55
Join Date: Mar 2007
Location: Midwest U.S.A
Programs: Too many to list. Since the early 90's.
Posts: 1,407
There is only one set of 689 in the phone numbers. Hilton corporate is sending out the wrong information. I've used just one 689 and got through just fine.
Feb 4, 2009, 8:50 am
#56
Join Date: Mar 2005
Programs: LH SEN
Posts: 404
Hilton doesn't seem to budge
While I didn't really expect that Hilton would honor my reservation, the follow-up is abysmal: slow and not willing to compromise.
I consider the indicator of quality for airlines, hotels etc. is how a company follows up on mishaps. Starwood handled a mishap during one of my recent stays brilliantly, Hilton apparently cannot.
Smart thinking, they are saving a few bucks here, but making me shift all my business this year towards other hotel chains.
I consider the indicator of quality for airlines, hotels etc. is how a company follows up on mishaps. Starwood handled a mishap during one of my recent stays brilliantly, Hilton apparently cannot.
Smart thinking, they are saving a few bucks here, but making me shift all my business this year towards other hotel chains.
Feb 8, 2009, 3:01 am
#57
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
While I didn't really expect that Hilton would honor my reservation, the follow-up is abysmal: slow and not willing to compromise.
I consider the indicator of quality for airlines, hotels etc. is how a company follows up on mishaps. Starwood handled a mishap during one of my recent stays brilliantly, Hilton apparently cannot.
Smart thinking, they are saving a few bucks here, but making me shift all my business this year towards other hotel chains.
I consider the indicator of quality for airlines, hotels etc. is how a company follows up on mishaps. Starwood handled a mishap during one of my recent stays brilliantly, Hilton apparently cannot.
Smart thinking, they are saving a few bucks here, but making me shift all my business this year towards other hotel chains.
I agree that Starwood handle mishap very well and quickly, so is IHG in my past experience. So unless Hilton management change their attitude quickly looks like some of people's business will move away from Hilton.
Oh well maybe Hilton are doing extremely well they do not see us as important, even in this economic climate.
Feb 8, 2009, 12:22 pm
#58
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
Thanks for this info. Just as I was sending out my e-mail to the Hilton Moorea, I got a response to an e-mail I sent to [email protected] this morning:
Quote:
"We do not have a public email address for the Hilton Moorea Lagoon Resort & Spa. If you require direct hotel assistance, please contact the property via telephone at 689-689-551111 or by fax at 689-689-551011."
Wow. No email for the hotel? That would be rather low quality service even more a considerably less expensive hotel.
Feb 9, 2009, 2:46 pm
#59
Join Date: Feb 2009
Location: Southern New Jersey
Programs: Starwood, Hilton, American Air, US Air, Continental
Posts: 3
French Polynesia-Hilton now manageing ex-Starwood hotels
We are truly caught in the middle and are trying to work our way out: Many months ago we booked a 25th anniv trip to the Sheraton Moorea, using Starpoints, and then paying cash for an OWB upgrade. Jan 15th we got the Starwood letter that management was changing, but that trips booked on Starpoints would be honored. Right.....Now that its a Hilton, the hotel fax does not answer, the phone does not answer, Honors customer service shows no reservations at all in their system for this property, and they were as lost as I was when I called. In all fairness I got a very concerned Honors supervisor on the phone Sunday who will try to continue to contact the hotel to try to confirm that our free reservation and paid upgrade is still intact. My emails and faxes to the hotel have gone unanswered. So far, this transition is not looking good, and if the lack of response from the hotel itself is any indication of the service we'll get, perhaps we should be booking elsewhere.
Feb 9, 2009, 3:00 pm
#60
Join Date: Oct 2004
Posts: 1,530
Welcome to Flyertalk.
If you conduct a search on "Moorea" you will find a bunch of posts that will be of interest to you. I also suggest that you have a look at the Starwwod board.
You are not alone and I am sure that it will work out well for you.
If you conduct a search on "Moorea" you will find a bunch of posts that will be of interest to you. I also suggest that you have a look at the Starwwod board.
You are not alone and I am sure that it will work out well for you.