Conrad - Gross Misrepresentation
Nov 2, 2012, 11:01 pm
#1
Original Poster
Join Date: May 2012
Programs: HHonours Gold, Accor Platinum, KF, *A Gold
Posts: 37
Conrad - Gross Misrepresentation
Hi Friends, please find email to Hilton Corp Complaints
Its been a week and no one has given me a satisfactory answer to their marketing, and at the time i publish this, the contents of their website on amenities hasnt changed one bit.
Hi Hilton / Conrad Corp
I am writing to you to request for more information regarding your recent fanfare media run on the 3 Top Line bathroom amenities that is made available to ALL guest of Conrad.
I recently stayed at Conrad Bangkok and I was made to understand that the property has either not implemented this bathroom range or has opted out of this program..
While the property has been most gracious and open about this arrangement, and have made the.necessary.arrangements to have a duty manager speak to me about this issue, and has completely satisfy me that they have done all they could as a property to explain and seek my understanding on this including making my stay a more pleasant and comfortable one..
I am however of the opinion that Conrad represented by Hilton should explain on the discrepancies which are evident in my attachment taken from your website. And that these marketing materials are not uploaded by individual properties but are managed by corporate marketing, thus being the most.appropriate.party to respond to my complain.
I relied on your representations of the luxurious experience that would be accorded to me and with those representations, I made a reservation and had it not been for such representations made, it would be otherwise equally likely and probable that I make a reservation at another property in Bangkok. I am writing therefore to ask for a suitable compensation for these gross misrepresentation that the hotel group has made on its website and other related 3rd party media release which has altered my perception of your brand and my expected experience..
This is my first time staying at a Conrad property and your representations have contributed in a substantial part for my decision, and it was disappointing to say the least when I was made to understand that what are promoted and represented to me in your published materials do not materialized to those misrepresented claims..
Please ensure that a suitably senior executive within the chain, dedicated to service experience as well as marketing get back to me on this issue and your.appropriate.respond to my complain within 48 hours of the receipt of this email..
1..Delivering a personalized luxury experience to all guests
2..
CONRAD AMENITIES
Customize your luxury experience by individually selecting one of three distinct bath amenities from our diverse and indulgent lineup – Aromatherapy Associates, Shanghai Tang and Tara Smith Vegan Hair Care available in all Conrad Hotels & Resorts.
Regards
Joel Pang.
Its been a week and no one has given me a satisfactory answer to their marketing, and at the time i publish this, the contents of their website on amenities hasnt changed one bit.
Hi Hilton / Conrad Corp
I am writing to you to request for more information regarding your recent fanfare media run on the 3 Top Line bathroom amenities that is made available to ALL guest of Conrad.
I recently stayed at Conrad Bangkok and I was made to understand that the property has either not implemented this bathroom range or has opted out of this program..
While the property has been most gracious and open about this arrangement, and have made the.necessary.arrangements to have a duty manager speak to me about this issue, and has completely satisfy me that they have done all they could as a property to explain and seek my understanding on this including making my stay a more pleasant and comfortable one..
I am however of the opinion that Conrad represented by Hilton should explain on the discrepancies which are evident in my attachment taken from your website. And that these marketing materials are not uploaded by individual properties but are managed by corporate marketing, thus being the most.appropriate.party to respond to my complain.
I relied on your representations of the luxurious experience that would be accorded to me and with those representations, I made a reservation and had it not been for such representations made, it would be otherwise equally likely and probable that I make a reservation at another property in Bangkok. I am writing therefore to ask for a suitable compensation for these gross misrepresentation that the hotel group has made on its website and other related 3rd party media release which has altered my perception of your brand and my expected experience..
This is my first time staying at a Conrad property and your representations have contributed in a substantial part for my decision, and it was disappointing to say the least when I was made to understand that what are promoted and represented to me in your published materials do not materialized to those misrepresented claims..
Please ensure that a suitably senior executive within the chain, dedicated to service experience as well as marketing get back to me on this issue and your.appropriate.respond to my complain within 48 hours of the receipt of this email..
1..Delivering a personalized luxury experience to all guests
2..
CONRAD AMENITIES
Customize your luxury experience by individually selecting one of three distinct bath amenities from our diverse and indulgent lineup – Aromatherapy Associates, Shanghai Tang and Tara Smith Vegan Hair Care available in all Conrad Hotels & Resorts.
Regards
Joel Pang.
Nov 2, 2012, 11:55 pm
#2
Join Date: Aug 2012
Posts: 38
I can not understand what you're saying. You are using way to many words, in the wrong way. Are you upset that they didn't have the right soaps and shampoos.
Nov 2, 2012, 11:56 pm
#3
Join Date: Aug 2012
Posts: 38
Hi Friends, please find email to Hilton Corp Complaints
Its been a week and no one has given me a satisfactory answer to their marketing, and at the time i publish this, the contents of their website on amenities hasnt changed one bit.
Hi Hilton / Conrad Corp
I am writing to you to request for more information regarding your recent fanfare media run on the 3 Top Line bathroom amenities that is made available to ALL guest of Conrad.
I recently stayed at Conrad Bangkok and I was made to understand that the property has either not implemented this bathroom range or has opted out of this program..
While the property has been most gracious and open about this arrangement, and have made the.necessary.arrangements to have a duty manager speak to me about this issue, and has completely satisfy me that they have done all they could as a property to explain and seek my understanding on this including making my stay a more pleasant and comfortable one..
I am however of the opinion that Conrad represented by Hilton should explain on the discrepancies which are evident in my attachment taken from your website. And that these marketing materials are not uploaded by individual properties but are managed by corporate marketing, thus being the most.appropriate.party to respond to my complain.
I relied on your representations of the luxurious experience that would be accorded to me and with those representations, I made a reservation and had it not been for such representations made, it would be otherwise equally likely and probable that I make a reservation at another property in Bangkok. I am writing therefore to ask for a suitable compensation for these gross misrepresentation that the hotel group has made on its website and other related 3rd party media release which has altered my perception of your brand and my expected experience..
This is my first time staying at a Conrad property and your representations have contributed in a substantial part for my decision, and it was disappointing to say the least when I was made to understand that what are promoted and represented to me in your published materials do not materialized to those misrepresented claims..
Please ensure that a suitably senior executive within the chain, dedicated to service experience as well as marketing get back to me on this issue and your.appropriate.respond to my complain within 48 hours of the receipt of this email..
1..Delivering a personalized luxury experience to all guests
2..
CONRAD AMENITIES
Customize your luxury experience by individually selecting one of three distinct bath amenities from our diverse and indulgent lineup – Aromatherapy Associates, Shanghai Tang and Tara Smith Vegan Hair Care available in all Conrad Hotels & Resorts.
Regards
Joel Pang.
Its been a week and no one has given me a satisfactory answer to their marketing, and at the time i publish this, the contents of their website on amenities hasnt changed one bit.
Hi Hilton / Conrad Corp
I am writing to you to request for more information regarding your recent fanfare media run on the 3 Top Line bathroom amenities that is made available to ALL guest of Conrad.
I recently stayed at Conrad Bangkok and I was made to understand that the property has either not implemented this bathroom range or has opted out of this program..
While the property has been most gracious and open about this arrangement, and have made the.necessary.arrangements to have a duty manager speak to me about this issue, and has completely satisfy me that they have done all they could as a property to explain and seek my understanding on this including making my stay a more pleasant and comfortable one..
I am however of the opinion that Conrad represented by Hilton should explain on the discrepancies which are evident in my attachment taken from your website. And that these marketing materials are not uploaded by individual properties but are managed by corporate marketing, thus being the most.appropriate.party to respond to my complain.
I relied on your representations of the luxurious experience that would be accorded to me and with those representations, I made a reservation and had it not been for such representations made, it would be otherwise equally likely and probable that I make a reservation at another property in Bangkok. I am writing therefore to ask for a suitable compensation for these gross misrepresentation that the hotel group has made on its website and other related 3rd party media release which has altered my perception of your brand and my expected experience..
This is my first time staying at a Conrad property and your representations have contributed in a substantial part for my decision, and it was disappointing to say the least when I was made to understand that what are promoted and represented to me in your published materials do not materialized to those misrepresented claims..
Please ensure that a suitably senior executive within the chain, dedicated to service experience as well as marketing get back to me on this issue and your.appropriate.respond to my complain within 48 hours of the receipt of this email..
1..Delivering a personalized luxury experience to all guests
2..
CONRAD AMENITIES
Customize your luxury experience by individually selecting one of three distinct bath amenities from our diverse and indulgent lineup – Aromatherapy Associates, Shanghai Tang and Tara Smith Vegan Hair Care available in all Conrad Hotels & Resorts.
Regards
Joel Pang.
Nov 3, 2012, 12:19 am
#4
Suspended
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Location: Auckland NZ
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Are you serious? You booked this hotel, out of all the options in Bangkok, because of the bathroom amenities? I'm not surprised they haven't responded - probably can't understand your letter or haven't stopped rolling around laughing.
Nov 3, 2012, 2:02 am
#6
Join Date: Jan 2009
Location: Singapore
Programs: HHonors Diamond; A3 *Nothing ; BA Exec. Club Gold
Posts: 1,694
If the mini bottle of shampoo is that important bring your own.
Now move along, nothing to see here!
Globalist
Nov 3, 2012, 2:06 am
#7
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Posts: 21,690
Must be the night for bizarre posts.
Nov 3, 2012, 2:10 am
#8
Join Date: Mar 2007
Location: TYO / WAS / NYC
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Posts: 4,624
I think OP should cc the Secretary-General of the UN for good measure.
Nov 3, 2012, 6:29 am
#9
Join Date: Sep 2009
Posts: 639
Did you end up not showering because you didn't like the soap and shampoo? If so, that's the only reason I could think that the word "gross" is applicable.
Nov 3, 2012, 6:38 am
#10
Join Date: Apr 2008
Location: Germany, Austria
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Posts: 1,122
http://www.youtube.com/watch?v=_qO__UGerXg
well our company has choosen Conrad Bangkok long time ago as it has been best value for money in the luxury hotel segment - have been there so many times but no idea what shampoo or soap I´ve got - I remember the tasteful thai style furnished rooms, stylish modern bathrooms with glass separated, excellent restaurants, coffeeshops, bars, discoclub, wonderful EL, good location in the financial district, best service, generous upgrade policy for Golds and Diamonds
Nov 3, 2012, 6:47 am
#11
FlyerTalk Evangelist
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Hilton has spent considerable amount of money to publicize that you can choose between the three different options of shampoos etc at Conrad hotels. I don't think that it is up to Conrad Bangkok to decide whether they want to participate to this Conrad wide initiative or not.
Nov 3, 2012, 7:12 am
#12
Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Diamond Ambassador, ALL Silver,, Miles&More
Posts: 1,122
Hilton has spent considerable amount of money to publicize that you can choose between the three different options of shampoos etc at Conrad hotels. I don't think that it is up to Conrad Bangkok to decide whether they want to participate to this Conrad wide initiative or not.
Nov 3, 2012, 7:29 am
#13
Join Date: May 2005
Location: Wisconsin and Southern France
Programs: Delta Platinum, Delta MM; HH Diamond, Starwood Platinum, ICH Platinum Ambassador, Hertz Gold
Posts: 745
Gross mispresentation? It's bath products for goodness sakes. I am one who loves luxurious shampoos, etc., but really? I'm curious as to what brand did they have in your room. I hope you enjoyed the hotel despite the gross misrepresentation regarding shampoos.
Nov 3, 2012, 10:29 am
#14
Join Date: Oct 2011
Location: Astraveln
Programs: AA ex Plat, IC Plat , Hilton Diamond
Posts: 491
I was there a month ago and their was no Loofah in my bathroom kit. Needless to say, I couldnt eat, sleep, or enjoy a great lounge, it ruined my entire trip so I returned to the civillization at the Canrad Singapore. Heathens.....I tell you!
Nov 3, 2012, 10:49 am
#15
Join Date: Feb 2006
Programs: HH diamond
Posts: 2,646
Is this a real post or a troll?!
The OP is complaining about his stay because he didn't get the advertised bath soap/shampoo?!! Sorry, OP, I have to agree with the others. This is too minor an issue to complain about and really not worthy of a response. It looks like you are trying to fish for compensation for a nothing complaint. I hope you did not base your choice of hotels on the bath amenity. If your trip was ruined by the lack of bath amenity choice, then sorry, it was YOUR OWN FAULT. Obviously the rest of the hotel stay was fine if you had to pick on something so small to find fault with. It says something about you if you are focusing on something so minor and petty when you have a world class city to enjoy outside the doors.
I stayed there a few months ago. Their provided bath amenities were FANTASTIC!!
This entitled attitude and compensation culture is completely out of control! Sorry, your very minor complaint is not worthy of a senior officer responding nor of any compensation!
The OP is complaining about his stay because he didn't get the advertised bath soap/shampoo?!! Sorry, OP, I have to agree with the others. This is too minor an issue to complain about and really not worthy of a response. It looks like you are trying to fish for compensation for a nothing complaint. I hope you did not base your choice of hotels on the bath amenity. If your trip was ruined by the lack of bath amenity choice, then sorry, it was YOUR OWN FAULT. Obviously the rest of the hotel stay was fine if you had to pick on something so small to find fault with. It says something about you if you are focusing on something so minor and petty when you have a world class city to enjoy outside the doors.
I stayed there a few months ago. Their provided bath amenities were FANTASTIC!!
This entitled attitude and compensation culture is completely out of control! Sorry, your very minor complaint is not worthy of a senior officer responding nor of any compensation!