Charged room service fee for to-go order at HGI
May 17, 2012, 9:46 am
#1
Original Poster
Join Date: Jun 2008
Location: LA
Programs: DL GM, HH Diamond
Posts: 727
Charged room service fee for to-go order at HGI
I was staying at an HGI recently, and I called the restaurant to ask if I could order a sandwich to pick up at the bar. They said "sure!" My purpose was to avoid the room service fee. When I went downstairs to pick up the order, it had been all set up on a room service tray, which I did not want or need. I was charged the exact same as I would have had I had the food delivered to my room. Has anyone else experienced this? I think if I am picking up my own food, I should not be charged the room service fee. What do y'all think? I am not asking if I did the right thing (I just picked up the plate and napkin, paid the bill, and went back to my room) or what I should do now, I just want to get others' opinions on this.
