Has a Hertz employee given you a ride back to the terminal?
Jul 30, 2014, 1:46 pm
#1
Original Poster
Join Date: Jan 2006
Location: IAD / DCA / BWI
Programs: Amtrak Select Plus, HHonors Diamond, AA Gold, Marriott Gold
Posts: 264
Has a Hertz employee given you a ride back to the terminal?
I was surprised when a Hertz return agent checked the car back in and offered me a ride back to the terminal. It was at ATL so it was a meaningful offer since it meant avoiding the 15-20 min tram ride back to the terminal. The lady said that they have been doing this "valet service" for a couple months which was a surprise to me since I have rented 4x in the last couple months at ATL and never got this offer. Not sure if this was because it was during the day as opposed to 5pm on Thurs or Fri when they have a ton of cars being returned.
Curious to know if any of you have gotten this "valet service," at what airport, and what time?
ATL @ 11:36am on a Wednesday
Curious to know if any of you have gotten this "valet service," at what airport, and what time?
ATL @ 11:36am on a Wednesday
Jul 30, 2014, 1:53 pm
#2
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Diamond Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,531
Once at EWR in May 2013. About 2 PM. The agent giving me the receipt asked if we were flying out and said don't take your luggage out of the car, we'll give you a ride to the terminal. The one and only time Hertz has ever offered.
Jul 30, 2014, 2:13 pm
#4
Original Poster
Join Date: Jan 2006
Location: IAD / DCA / BWI
Programs: Amtrak Select Plus, HHonors Diamond, AA Gold, Marriott Gold
Posts: 264
I'm fascinated that Hertz would invest in this type of service (which is nice) but yet still rent older cars (which is not nice). For example, I just returned a Mazda 3 with 63k miles on it today.
Jul 30, 2014, 2:15 pm
#5
Join Date: Jan 2011
Location: UK
Programs: Hertz #1 Gold 5*, United,Virgin and AA
Posts: 208
Jul 30, 2014, 2:16 pm
#6
Join Date: Feb 2010
Location: Boston MA
Programs: Delta Platinum, Delta Million Miler,Hilton Lifetime Diamond, Hertz Presidents Circle, Delta Sky Club
Posts: 663
Last week (7/23/14 about 12noon) at ORD - we had 7 people in a 7 passenger van - tons of luggage. At the return the person checking us in under the canopy said he would drive us in that same van so we wouldn't have to unload all the passengers and luggage. We actually declined since we had started to unload and with the Hertz employee being the 8th person, there was really no where for someone to sit.
Jul 30, 2014, 2:24 pm
#8
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
Platinum receives a drive back to terminal as a benefit.
OP's experience is not unique. Multiple threads on this topic over the years, including this from 2011 http://www.flyertalk.com/forum/hertz...pping-off.html
OP's experience is not unique. Multiple threads on this topic over the years, including this from 2011 http://www.flyertalk.com/forum/hertz...pping-off.html
Jul 30, 2014, 5:11 pm
#9
Join Date: Feb 2010
Location: Boston MA
Programs: Delta Platinum, Delta Million Miler,Hilton Lifetime Diamond, Hertz Presidents Circle, Delta Sky Club
Posts: 663
Platinum receives a drive back to terminal as a benefit.
OP's experience is not unique. Multiple threads on this topic over the years, including this from 2011 http://www.flyertalk.com/forum/hertz...pping-off.html
OP's experience is not unique. Multiple threads on this topic over the years, including this from 2011 http://www.flyertalk.com/forum/hertz...pping-off.html
Jul 30, 2014, 5:15 pm
#10
Join Date: Jul 2014
Posts: 125
oh yeah, they got plats
used to be that was invite only as a celeb who might promote hertz, or key figure in some large business that would throw hertz substantial revenue.
in the process of scrounging dollars since hertz went public I believe they've put these titles up for sale.
https://www.hertz.com/rentacar/misc/...Conditions.jsp
here we go
https://www.hertz.com/rentacar/produ...numService.jsp
used to be that was invite only as a celeb who might promote hertz, or key figure in some large business that would throw hertz substantial revenue.
in the process of scrounging dollars since hertz went public I believe they've put these titles up for sale.
https://www.hertz.com/rentacar/misc/...Conditions.jsp
here we go
https://www.hertz.com/rentacar/produ...numService.jsp
Jul 30, 2014, 5:18 pm
#11
Join Date: Feb 2010
Location: Boston MA
Programs: Delta Platinum, Delta Million Miler,Hilton Lifetime Diamond, Hertz Presidents Circle, Delta Sky Club
Posts: 663
oh yeah, they got plats
used to be that was invite only as a celeb who might promote hertz, or key figure in some large business that would throw hertz substantial revenue.
in the process of scrounging dollars since hertz went public I believe they've put these titles up for sale.
https://www.hertz.com/rentacar/misc/...Conditions.jsp
used to be that was invite only as a celeb who might promote hertz, or key figure in some large business that would throw hertz substantial revenue.
in the process of scrounging dollars since hertz went public I believe they've put these titles up for sale.
https://www.hertz.com/rentacar/misc/...Conditions.jsp
Jul 31, 2014, 5:11 am
#12
Join Date: May 2005
Location: Chattanooga, TN
Programs: DL Diamond Million Miler, AA Ex-Plat, IHG RA, Marriott PLAT, HERTZ Pres Circle
Posts: 1,220
Happened to me just last week, at ORD, i was a little late for my flight. Has also happened when i was travelling with the family (bags, car seats, etc) and my wife was really impressed that we didn't have to schlep everything onto the bus.
Jul 31, 2014, 8:34 pm
#13
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Happened to me the last 2x I was at ORD with my wife and child in her car seat. Both were Sunday afternoon/evening returns. Don't think it's status-linked, since they told me "don't unload, we'll drive you to the terminal once the car's been checked in, since you have an infant with you" before the car had been checked in.
Aug 1, 2014, 5:33 am
#14
Join Date: Sep 2013
Posts: 11
I had the same thing happen last year at LAX, the return agent arranged for someone to take us to the Terminal in the rental, so we didn't have to unload our luggage. It did make things so much easier, than catching the bus.
Unfortunately this year they were very busy, so we were left with catching the bus.
Unfortunately this year they were very busy, so we were left with catching the bus.
Aug 1, 2014, 6:08 am
#15
Join Date: Jul 2014
Posts: 125
Happened to me the last 2x I was at ORD with my wife and child in her car seat. Both were Sunday afternoon/evening returns. Don't think it's status-linked, since they told me "don't unload, we'll drive you to the terminal once the car's been checked in, since you have an infant with you" before the car had been checked in.
it was originally cooked up to scrounge more dollars, as they had originally been charging for it, but now they just do it to pimp up their mindshare survey scores -- that thing on your receipt.
people bonus based off those scores.