Fazer becomes the lounge operator at HEL
Apr 13, 2017, 9:10 am
#1
Original Poster
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Fazer becomes the lounge operator at HEL
Finnair has chosen Fazer to run all three lounges (catering and customer service) at HEL as of July 1st, 2017.
I'm quite excited as I do believe this will result in higher quality food and possibly even customer service. Previous operator Starfood Finland has, in my opinion, been quite mediocre.
Head of Ground experience implies enhancements at the Premium lounge: "In our Premium lounge we will, for example, have a Fazer chef preparing meals for customers from fresh seasonal ingredients in front of the customers"
I'm quite excited as I do believe this will result in higher quality food and possibly even customer service. Previous operator Starfood Finland has, in my opinion, been quite mediocre.
Head of Ground experience implies enhancements at the Premium lounge: "In our Premium lounge we will, for example, have a Fazer chef preparing meals for customers from fresh seasonal ingredients in front of the customers"
Last edited by lkrt; Apr 13, 2017 at 9:19 am
Apr 13, 2017, 9:48 am
#2
Join Date: Jan 2014
Location: Helsinki
Programs: AY Platinum
Posts: 303
Interesting - let's hope for improvements! And I'm sure many of us welcome a change anyway. I guess if played right this could also be a good marketing opportunity for Fazer at the same time.
Remembering my high school days, Fazer/Amica doesn't always stand for high quality and good taste, though, but I'm sure there's no reason to jump into any premature negative conclusions.
Remembering my high school days, Fazer/Amica doesn't always stand for high quality and good taste, though, but I'm sure there's no reason to jump into any premature negative conclusions.
Apr 13, 2017, 9:58 am
#3
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
Lets hope so, but to be honest lately they have improved offerings at the schengen side atleast...
They really need more space there... perhaps a premium schengen side for OWE only
ahem ahem no self serving interest here
The sparkling stuff there really needs to be replaced with something drinkable
They really need more space there... perhaps a premium schengen side for OWE only
ahem ahem no self serving interest here The sparkling stuff there really needs to be replaced with something drinkable
Apr 13, 2017, 10:38 am
#4
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,294
Interesting - let's hope for improvements! And I'm sure many of us welcome a change anyway. I guess if played right this could also be a good marketing opportunity for Fazer at the same time.
Remembering my high school days, Fazer/Amica doesn't always stand for high quality and good taste, though, but I'm sure there's no reason to jump into any premature negative conclusions.
Remembering my high school days, Fazer/Amica doesn't always stand for high quality and good taste, though, but I'm sure there's no reason to jump into any premature negative conclusions.
Apr 13, 2017, 11:18 am
#5
Join Date: Mar 2000
Posts: 938
Head of Ground experience implies enhancements at the Premium lounge: "In our Premium lounge we will, for example, have a Fazer chef preparing meals for customers from fresh seasonal ingredients in front of the customers"
Apr 13, 2017, 12:38 pm
#6
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Very few operators win the contract by promising low quality food. There may be better and worse contractors, but in the end the prospect limits the ambitions by max € allowed.
Not saying this is a bad move, but if the contract was "to make more with less €" then it doesn't matter who won the contract.
Anyway, if premium lounge starts to serve actual meals (and not just deli-snacks) then that is a very good development.
Apr 13, 2017, 1:30 pm
#7
Join Date: Mar 2010
Location: FRA / HEL
Programs: AY+ Platsku, IC Plat. Amb., HHonors Gold, SPG Gold, etc.
Posts: 75
Fazer is hiring the chef.
Also available are lounge services manager and supervisor if one of you wants to make a difference.
Also available are lounge services manager and supervisor if one of you wants to make a difference.
Apr 14, 2017, 5:00 am
#8
Join Date: Oct 2004
Location: Asia/Europe
Programs: CX, OZ, MU (+AY, DL), Shangri-La, Hilton
Posts: 7,236
Doesn't Fazer have a policy where food is produced in a central kitchen in Estonia due to lower labour cost and then brought over by freight transport? Will this also be implemented at HEL lounges?
Apr 14, 2017, 5:10 am
#9
Original Poster
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Umm... no? At least in all Fazer restaurants I've eaten at they've made (almost) everything on the spot from scratch.
Apr 14, 2017, 5:48 am
#10
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,268
Apr 14, 2017, 7:44 am
#12
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
Especially compred to before
Apr 14, 2017, 8:11 am
#13
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 862
I haven't visited very recently the one in schengen area, have they replaced tuna salad with something ?
I don't know if the lounge will receive cafeteria quality food or restaurant quality but in their cafeteria where I eat everyday nothing is made there except pizza. The quality depends on €€€. One cafeteria charges 5€ and the other nearby for the same company charges little less than 9€ and difference in quality is representative of price.
I don't know if the lounge will receive cafeteria quality food or restaurant quality but in their cafeteria where I eat everyday nothing is made there except pizza. The quality depends on €€€. One cafeteria charges 5€ and the other nearby for the same company charges little less than 9€ and difference in quality is representative of price.
Last edited by lento; Apr 14, 2017 at 11:59 am
Apr 14, 2017, 9:35 am
#14
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Here is the hoot food I got the other week. Now you tell me
a) can you guess what it is
and
b) does it look like a yummy quality meal
and
b) does it look like a yummy quality meal
Apr 14, 2017, 10:11 am
#15
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,662
b) Doesn't look presentable at all.