Is bread but no water the new Diamond Breakfast?
Jun 3, 2021, 10:14 pm
#1
Original Poster
Join Date: May 1998
Location: australia
Posts: 5,762
Is bread but no water the new Diamond Breakfast?
Just checked out of The Mercure Charlestown an otherwise perfectly fine motel-style Mercure in the suburbs of Newcastle.
I thought it was a clerical error that the charge for my breakfast was removed from my folio but $8.50 was charged for Breakfast beverages.
No Mimosas were imbibed nor a single Bloody Mary.
At this establishment Diamond/Platinum breakfast only covers food. Not an orange juice or a drop of coffee is included.
When I questioned the beverages remaining on the bill the explanation was that while the pre-Covid buffet included self-serve OJ and filter coffee, now that the breakfast is a la carte not everyone orders beverages so they are not included in the comp. breakfast!
I was quite frankly too flabbergasted to argue the point.
I am sitting on 281 nights this year in my Accor account which with carryover from last year and double elite nights this year probably represents around 100 head-on-the bed nights. In all those stays this has to be the most egregious lets screw the customer and blame Covid moment that I have experienced.
I thought it was a clerical error that the charge for my breakfast was removed from my folio but $8.50 was charged for Breakfast beverages.
No Mimosas were imbibed nor a single Bloody Mary.
At this establishment Diamond/Platinum breakfast only covers food. Not an orange juice or a drop of coffee is included.
When I questioned the beverages remaining on the bill the explanation was that while the pre-Covid buffet included self-serve OJ and filter coffee, now that the breakfast is a la carte not everyone orders beverages so they are not included in the comp. breakfast!
I was quite frankly too flabbergasted to argue the point.
I am sitting on 281 nights this year in my Accor account which with carryover from last year and double elite nights this year probably represents around 100 head-on-the bed nights. In all those stays this has to be the most egregious lets screw the customer and blame Covid moment that I have experienced.
Jun 4, 2021, 11:50 pm
#3
Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 1,954
Just checked out of The Mercure Charlestown an otherwise perfectly fine motel-style Mercure in the suburbs of Newcastle.
I thought it was a clerical error that the charge for my breakfast was removed from my folio but $8.50 was charged for Breakfast beverages.
No Mimosas were imbibed nor a single Bloody Mary.
At this establishment Diamond/Platinum breakfast only covers food. Not an orange juice or a drop of coffee is included.
When I questioned the beverages remaining on the bill the explanation was that while the pre-Covid buffet included self-serve OJ and filter coffee, now that the breakfast is a la carte not everyone orders beverages so they are not included in the comp. breakfast!
I was quite frankly too flabbergasted to argue the point.
I am sitting on 281 nights this year in my Accor account which with carryover from last year and double elite nights this year probably represents around 100 head-on-the bed nights. In all those stays this has to be the most egregious lets screw the customer and blame Covid moment that I have experienced.
I thought it was a clerical error that the charge for my breakfast was removed from my folio but $8.50 was charged for Breakfast beverages.
No Mimosas were imbibed nor a single Bloody Mary.
At this establishment Diamond/Platinum breakfast only covers food. Not an orange juice or a drop of coffee is included.
When I questioned the beverages remaining on the bill the explanation was that while the pre-Covid buffet included self-serve OJ and filter coffee, now that the breakfast is a la carte not everyone orders beverages so they are not included in the comp. breakfast!
I was quite frankly too flabbergasted to argue the point.
I am sitting on 281 nights this year in my Accor account which with carryover from last year and double elite nights this year probably represents around 100 head-on-the bed nights. In all those stays this has to be the most egregious lets screw the customer and blame Covid moment that I have experienced.
I get that hotels are hurting right now but that is just naked greed.
Jun 5, 2021, 8:50 am
#6
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
They might be impressed! The hotel probably learned their stingy and subpar behaviour from the example that Accor has been setting for years, and the hotel found a way to get creative and become even more stingy. When a student of a craft becomes more skilled than the master teaching them, it's a proud moment for the teacher!
Jun 5, 2021, 9:16 am
#7
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Do you still get those free bottled water in the room? perhaps next time you should bring those (along with Accor special diamond apple) to the breakfast venue
I thought Novotel on Stevens have this amazing feat covered by upgrading me (as gold) to their premier room (supposedly include complimentary minibar and lounge access) with no lounge access (understandable as I still gold) and empty minibar
Oh and since you can drink the tap water in Singapore, they didn't give you bottled water
I thought Novotel on Stevens have this amazing feat covered by upgrading me (as gold) to their premier room (supposedly include complimentary minibar and lounge access) with no lounge access (understandable as I still gold) and empty minibar
Oh and since you can drink the tap water in Singapore, they didn't give you bottled water
Jun 6, 2021, 2:20 pm
#8
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
They might be impressed! The hotel probably learned their stingy and subpar behaviour from the example that Accor has been setting for years, and the hotel found a way to get creative and become even more stingy. When a student of a craft becomes more skilled than the master teaching them, it's a proud moment for the teacher!
to OP : you should clearly, first, fill the satisfaction survey with giving a bad rating and explain your problem and, second, send a complaint to customer service.
Jun 6, 2021, 3:22 pm
#9
Original Poster
Join Date: May 1998
Location: australia
Posts: 5,762
I have to disagree with this. Accor HQ has certainly no wish to see that kind of childish behavior from a delinquent hotel.
to OP : you should clearly, first, fill the satisfaction survey with giving a bad rating and explain your problem and, second, send a complaint to customer service.
to OP : you should clearly, first, fill the satisfaction survey with giving a bad rating and explain your problem and, second, send a complaint to customer service.