Should my suite upgrade be reflected online?
May 22, 2017, 3:14 pm
#1
Original Poster
Join Date: Jun 2015
Location: ATL
Posts: 78
Should my suite upgrade be reflected online?
Recently booked using Chase Free nights, and applied a suite upgrade, to a stay at Fairmont Grand Del Mar. When I look at my reservation online, the Room Description reads "Fairmont King". I was told on the phone I would be booked into a Prado Suite.
Should the online reservation read Prado Suite?
Should the online reservation read Prado Suite?
May 22, 2017, 7:13 pm
#2
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
'Tis the same with my res. Says "Fairmont Room" online. Strange but true.
May 22, 2017, 7:17 pm
#3
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
Recently booked using Chase Free nights, and applied a suite upgrade, to a stay at Fairmont Grand Del Mar. When I look at my reservation online, the Room Description reads "Fairmont King". I was told on the phone I would be booked into a Prado Suite.
Should the online reservation read Prado Suite?
Should the online reservation read Prado Suite?
May 22, 2017, 10:30 pm
#4
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Sometimes it does, but more often it doesn't.
May 23, 2017, 4:58 am
#5
Join Date: Sep 2006
Location: YOW
Programs: AC*SEMM, *G, Hilton Diamond, Marriott Gold
Posts: 897
This is one of the things about the Fairmont system that has been an annoyance to me for a while. It's normal that the booking online reflects the room you're paying for (and rare, at least for the past several years, that it shows the upgrade), and while the confirmed upgrade is in the system, it's invisible to you online. However, if you call the FPC reservation line, they will easily be able to send you a manual e-mail confirmation that reflects the upgraded room. Maybe I'm a bit paranoid, or overly organized, or just old fashioned, but I don't like showing up at a hotel without having that printout showing what I'm supposed to get.
May 23, 2017, 7:58 am
#6
Original Poster
Join Date: Jun 2015
Location: ATL
Posts: 78
Thanks for the replies everyone! I do have that manual email confirmation so I will be sure to bring that with me to the hotel.
May 27, 2017, 10:18 pm
#7
Join Date: Aug 2003
Location: msp
Programs: DL Plat, Marriott Gold, Hilton Gold
Posts: 798
Ours have always shown as what we booked, not what our UG confirmed to. Makes me a little nervous, but we've always gotten what we UG to - and a couple times, even a better room 
May 29, 2017, 8:03 pm
#8
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,927
I book through the FPC desk via email, they send me a confirmation that shows the suite upgrade, the reservation online shows the room I originally booked. Free nights appear on both.