californiavintagegirl

Is it possible to return the standard room ovations certificates that I redeemed with Chase and exchange them for suite/fairmont gold ovations certificates if I have enough points for the difference? If so, who would I contact? I did not see anything about returning reward redemption's.

Jasper2009

I don't have the Chase CC, so do not have access to the internal site, but I'd be surprised if it were possible to return the ovation certs.

FWIW, ovation certs - unlike free night certs - do not have an expiry date.

SOWK

Called Fairmont to inquire about free night certificate use at The Plaza.

To my surprise, the agent came back and said they just had a cancellation for September and I would be able to use it any night that wasn't blacked out with Plaza Room availability! This left a choice of 6 days near the end of September.

I could hardly believe it, so I booked a night without hesitating.

I understand that room/suite upgrade certificates cannot be used at the Plaza, but wonder how the property is with other Platinum benefits? I will likely take advantage of early check-in and late check-out if possible.

Do you think being Platinum will allow for a room upgrade based on availability? I've only been to three properties (Singapore, Pacific Rim, YVR) since being Plat and all properties have upgraded very generously without asking without certificate use. I know it's not a published benefit but can anyone speak on experience at The Plaza?

CanuckFlyHigh

I've only stayed there once. I received a one category upgrade, and late checkout.

redtop

Question about using suite/room upgrade certificates:

Can my wife and I each book contiguous 2 free nights stays obtained via the Chase Fairmont card (for an effective 4 night stay) and upgrade the 4 night stay with a *single* suite/room upgrade cert from one of our accounts? We would both be staying in the hotel all four nights, if that matters. Or would we each need to redeem a cert?

I noticed that the terms and conditions state that the suite/room upgrade certificates are only transferable to immediate family members for platinum members, not for premier members. Since we would both be guests in the room for the whole stay, I'm hoping that a "transfer" of the cert does not apply to this situation. We would not be platinum members, just premier members via the credit card.

CanadaDH

As a Premier member, technically, no, you would each need to redeem an upgrade cert. Platinum members, of course, could transfer all the certs to the program of one family member, and use only one upgrade certificate against a single booking.

redtop

Thanks for the info. Would the following scenario be a possible work-around?
scenario:
+ I book my two free nights specifying my wife's name as the hotel guest.
+ My wife books her two free nights under her name.
+ The upgrade cert from her account is then used for all four nights, since all four nights were booked in her name.

Is the problem that the free nights can only be redeemed for the member from whose account they come from and not for another named guest on the reservation?

Jasper2009

Exactly that. If you have Premier status, you can officially only use certs for your own stays. If you have Platinum status, you can also transfer certs to family members.

redtop

Got it, thanks for the explanation.

MasterGeek

Got upgraded to Premier status after 3 nights thanks to Air Canada Elite 100 promo code. I guess the passion benefits are given at the beginning of next year, right ? Thanks

corpgator

So, I want to use my free night certs for a stay in April in the Montreux Fairmont. My upgrade certs aren't usable yet since they expire on Feb 28 and I have to wait for new ones to be issued. There are only twin rooms left, but there is a junior suite available, so if I book the twin room with the free night cert and then book a paid stay for the suite, can I use that to hold the room until my upgrade cert is available or is that frowned upon/not doable?

Jasper2009

Doable: yes
Frowned upon: quite possible

If you have FPC Plat status and have already re-qualified, FPC has been known to sometimes allow Plat members to apply next year's certs.

mahasamatman

People in other programs have lost their status for pulling this stunt.

mahasamatman

Passion benefits are for Platinum, not for Premier.

Pseudo Nim

That's odd. Super Elite grants Platinum after 3 nights, not Premier, according to my dashboard. How long did it take for your account to be upgraded, btw?