DB has some serious customer svc issues
Apr 17, 2014, 7:57 pm
#1
Original Poster
Join Date: Jan 2014
Location: Las Vegas
Programs: AA-Platinum, Hilton-Gold, Hyatt-Platinum, M Hotels, Gold
Posts: 7
DB has some serious customer svc issues
Earlier this year I posted about tickets my mother and I had purchased from Coepnhagen to Bueckeburg. The tickets were FC on the ICE from Copenhagen to Hannover via Hamburg and then on to Bueckeburg. Three hours in travel turned into three days. We never saw the FC section, were left on a platform in subfreezing temps for 3 hours, were unable to get ANY help from the DB employees and even had to walk from the bottom level of the ship to the top deck when the train crossed the Baltic (the conductors were long gone and did not tell us where there was an elevator) The last leg of the trip resulted in FC seats being the metal steps of the train. Numerous issues occurred and by the end of the journey my mother and I both had pneumonia. Some comments suggested I was exaggerating, however, my mother is now in a hospital here in Las Vegas on life support and it has been suggested that there is no opportunity for recovery and that I should 'let her peacefully slip away.' No one can imagine what that experience was like unless you have been a contestant on Survivor and when traveling on DB you had better make sure you would qualify as one. Contacting customer service by email has been useless and if necessary I will make a trip back to Germany and have a personal discussion with someone from DB myself. Any suggestions as to how to contact DB in a way that actually elicits a response would be very much appreciated. It will save both DB and myself a really unpleasant experience. Thanks.
