Stuck. Adding pre made reservation to TheCard Thalys?
Dec 29, 2013, 10:45 am
#1
Suspended
Original Poster
Join Date: Jan 2013
Location: Barcelona
Posts: 3,317
Stuck. Adding pre made reservation to TheCard Thalys?
Just made reservation for 2, AMS to Nord Paris via Thalys. After the fact, I made a loyalty acct for Thalys TheCard.
Any idea how to add my reservation to TheCard website? Want to accrue miles.
Thanks!
Any idea how to add my reservation to TheCard website? Want to accrue miles.
Thanks!
Jan 2, 2014, 11:18 am
#2
Join Date: Sep 2010
Location: EDKA, STR, ZRH
Programs: LH SEN, A3*G, IHG plat, DB Comfort, SPG gold
Posts: 964
Seems like this is not possible (the TheCard number must be provided during the booking process), although this FAQ entry doesn't deal with reservations but with journeys that have been made before registering:
https://www.thalysthecard.com/home/faq_en#5.11
However, maybe the hotline (phone numbers to be found in 5.12) can help. But all other railway loyalty programs that I know (including but not limited to DB bahn.bonus) don't allow card numbers to be added after the ticket has been purchased, so quite likely, this also won't be possible with Thalys.
https://www.thalysthecard.com/home/faq_en#5.11
However, maybe the hotline (phone numbers to be found in 5.12) can help. But all other railway loyalty programs that I know (including but not limited to DB bahn.bonus) don't allow card numbers to be added after the ticket has been purchased, so quite likely, this also won't be possible with Thalys.
Jul 3, 2015, 2:04 am
#6
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
I didn't notice this thread before, but I've done this via the hotline. I have Platinum status though so maybe that helped. They also instantly take care of failed trip postings, or posting trips where the controller didn't scan my card, etc.
Jul 5, 2015, 12:14 pm
#7
Join Date: Sep 2010
Location: EDKA, STR, ZRH
Programs: LH SEN, A3*G, IHG plat, DB Comfort, SPG gold
Posts: 964
Points will only be credited after the conductor scans the ticket or card? Good to know (although I'm not a Thalys member), this is different for DB where points will also post if the journey isn't taken (unless the ticket gets refunded).
Jul 5, 2015, 12:25 pm
#8
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Jul 5, 2015, 12:35 pm
#9
Join Date: Sep 2010
Location: EDKA, STR, ZRH
Programs: LH SEN, A3*G, IHG plat, DB Comfort, SPG gold
Posts: 964
Well, in my experience, they always want to get a quick peek at the ticket upon boarding (never understood this, but if it helps to keep people from boarding first class and then moving to second class through the train it's fine with me - altough they once, several years ago, I was denied boarding without them checking my valid first class ticket), and they have always scanned the ticket at some time (which you really cannot say about DB, especially on local trains).
Jul 5, 2015, 12:44 pm
#10
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Well, in my experience, they always want to get a quick peek at the ticket upon boarding (never understood this, but if it helps to keep people from boarding first class and then moving to second class through the train it's fine with me - altough they once, several years ago, I was denied boarding without them checking my valid first class ticket), and they have always scanned the ticket at some time (which you really cannot say about DB, especially on local trains).
Oct 9, 2016, 3:01 am
#11
Join Date: Jan 2008
Programs: AAdvantage, United MP, Marriott Rewards
Posts: 1,137
The Thalys TheCard website has a chat function. I just had success asking this using this chat. According to the person I chatted with they are allowed to link 1 trip a year to your card manually.
The miles for my outbound trip immediately appeared on my account. The inbound trip has not yet posted.
The miles for my outbound trip immediately appeared on my account. The inbound trip has not yet posted.