when status increases a level when do the additional miles credit
Aug 2, 2015, 3:43 am
#1
Original Poster
Join Date: Nov 2002
Location: Australia
Posts: 138
when status increases a level when do the additional miles credit
I made Silver status recently and when I noticed that I didn't get any additional miles for the flight that made me Silver nor the short flight after this one I contacted the Silver help desk. One month later still no answer to my question as to when the additional miles actually start.
Several emails later this was the last response...
[I]Thank you for taking the time to contact the Etihad Guest Service Centre.
Please accept our sincere apology for any inconvenience caused by this incident.[I]
Further to your email, we understand that a response with regards to your query pertaining to your Silver tier bonus miles has been pending for some time, for which we would like to apologize. Please allow us to clarify that there is an internal process involved that may take a period of time for resolution.
As our valued Etihad Guest, we can only seek for your continued trust in our assurance that we are constantly following up the same and will get back to you at the earliest possible.
You can visit our website www.etihadguest.com where you will find the terms and conditions of the Etihad Guest programme.
Should you require any further assistance, please contact us
We look forward to welcoming you as our guest in the future.
Yours Sincerely,
I believe it is a simple question that should not require some epic journey...
Can someone enlighten me with their experience when they went between status levels?
thanks
Several emails later this was the last response...
[I]Thank you for taking the time to contact the Etihad Guest Service Centre.
Please accept our sincere apology for any inconvenience caused by this incident.[I]
Further to your email, we understand that a response with regards to your query pertaining to your Silver tier bonus miles has been pending for some time, for which we would like to apologize. Please allow us to clarify that there is an internal process involved that may take a period of time for resolution.
As our valued Etihad Guest, we can only seek for your continued trust in our assurance that we are constantly following up the same and will get back to you at the earliest possible.
You can visit our website www.etihadguest.com where you will find the terms and conditions of the Etihad Guest programme.
Should you require any further assistance, please contact us
We look forward to welcoming you as our guest in the future.
Yours Sincerely,
I believe it is a simple question that should not require some epic journey...
Can someone enlighten me with their experience when they went between status levels?
thanks
Aug 2, 2015, 4:51 am
#2
Join Date: May 2012
Location: Yorkshire & Bangsaen
Programs: HH Diamond, EY Gold, AY Silver, MR Plat
Posts: 526
when status increases a level when do the additional miles credit
Welcome to the pain of the Etihad Guest. I imagine everyone in this forum suffers from miles not crediting and no response from help desks. The op's experience is par for the course unfortunately.
Aug 3, 2015, 4:20 am
#3
Join Date: Oct 2008
Location: Happily living in Frenaros Cyprus having escaped the near-death experience called Sofia Bulgaria
Programs: Etihad Guest Gold, DL FO and 1MM, and a bunch of others at a low level
Posts: 2,052
I do not believe that you get additional miles for the flight that made you silver. However; you should get extra miles for any flights after you qualified as Silver. You'll have to contact Etihad Guest and may have to stay on them to resolve the matter.
Aug 3, 2015, 9:19 am
#4
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
I made Silver status recently and when I noticed that I didn't get any additional miles for the flight that made me Silver nor the short flight after this one I contacted the Silver help desk. One month later still no answer to my question as to when the additional miles actually start.
Several emails later this was the last response...
[I]Thank you for taking the time to contact the Etihad Guest Service Centre.
Please accept our sincere apology for any inconvenience caused by this incident.[I]
Further to your email, we understand that a response with regards to your query pertaining to your Silver tier bonus miles has been pending for some time, for which we would like to apologize. Please allow us to clarify that there is an internal process involved that may take a period of time for resolution.
As our valued Etihad Guest, we can only seek for your continued trust in our assurance that we are constantly following up the same and will get back to you at the earliest possible.
You can visit our website www.etihadguest.com where you will find the terms and conditions of the Etihad Guest programme.
Should you require any further assistance, please contact us
We look forward to welcoming you as our guest in the future.
Yours Sincerely,
I believe it is a simple question that should not require some epic journey...
Can someone enlighten me with their experience when they went between status levels?
thanks
Several emails later this was the last response...
[I]Thank you for taking the time to contact the Etihad Guest Service Centre.
Please accept our sincere apology for any inconvenience caused by this incident.[I]
Further to your email, we understand that a response with regards to your query pertaining to your Silver tier bonus miles has been pending for some time, for which we would like to apologize. Please allow us to clarify that there is an internal process involved that may take a period of time for resolution.
As our valued Etihad Guest, we can only seek for your continued trust in our assurance that we are constantly following up the same and will get back to you at the earliest possible.
You can visit our website www.etihadguest.com where you will find the terms and conditions of the Etihad Guest programme.
Should you require any further assistance, please contact us
We look forward to welcoming you as our guest in the future.
Yours Sincerely,
I believe it is a simple question that should not require some epic journey...
Can someone enlighten me with their experience when they went between status levels?
thanks
We regret to hear your disappointment. Could you please provide us your email address or case number by DM so we can look into this for you.
Thank you. *JS
Aug 4, 2015, 4:45 am
#5
Original Poster
Join Date: Nov 2002
Location: Australia
Posts: 138
Hi
What are you looking into ? I am still waiting on the luggage incident that you have just given up on - so have I. What chance do I have as I was not flying in first or business class at the time - that was the response at the airport at the time. Etihadhelp just wasted my time on this by asking to send in pics....
Its a text book answer I'm looking for.
When do the status tier miles start to post to a flight - is it the one that makes you the tier level or the one after this?
No one seems to know this answer at Silver desk no matter how many emails I send asking the same question they say they are looking into it... really that's not a difficult question.
What are you looking into ? I am still waiting on the luggage incident that you have just given up on - so have I. What chance do I have as I was not flying in first or business class at the time - that was the response at the airport at the time. Etihadhelp just wasted my time on this by asking to send in pics....
Its a text book answer I'm looking for.
When do the status tier miles start to post to a flight - is it the one that makes you the tier level or the one after this?
No one seems to know this answer at Silver desk no matter how many emails I send asking the same question they say they are looking into it... really that's not a difficult question.
Aug 8, 2015, 4:56 am
#7
Original Poster
Join Date: Nov 2002
Location: Australia
Posts: 138
I had an answer that the additional miles are for after the flight that changes the status.
Seems no one on this forum had any idea to this simple question.
When we ask is Etihadhelp any use ?we need to reflect... are the forum users here any help too.
Seems no one on this forum had any idea to this simple question.
When we ask is Etihadhelp any use ?we need to reflect... are the forum users here any help too.
Aug 8, 2015, 6:46 am
#8
Join Date: May 2015
Posts: 143
STBCypriot gave the answer and advise on what to do if the miles do not post
Aug 8, 2015, 3:32 pm
#9
Original Poster
Join Date: Nov 2002
Location: Australia
Posts: 138
I did read the post #3, it just did not seem convincing that's all.
No one that changed status added any comment to it as well reflecting on what happened to them.
At least now I just don't know where to look at this rule in the terms and conditions, but I did get the credit of 125 miles for the flight
No one that changed status added any comment to it as well reflecting on what happened to them.
At least now I just don't know where to look at this rule in the terms and conditions, but I did get the credit of 125 miles for the flight
Aug 9, 2015, 10:28 am
#11
Join Date: Oct 2008
Location: Happily living in Frenaros Cyprus having escaped the near-death experience called Sofia Bulgaria
Programs: Etihad Guest Gold, DL FO and 1MM, and a bunch of others at a low level
Posts: 2,052
With 1,560 posts I am not convincing? Oh well. Sorry about that.