Global 20% Bonus Offer
Nov 12, 2014, 4:17 am
#1
Original Poster
Join Date: Jan 2012
Location: UK North
Posts: 314
Global 20% Bonus Offer
So the Amex MR points came in to my Etihad account over 2 weeks ago but have not received the 20% bonus points. Is anyone having similar problems?
Also what is the expected response time from [email protected]? my inquiry about the above was sent 4 days ago.
Also what is the expected response time from [email protected]? my inquiry about the above was sent 4 days ago.
Nov 16, 2014, 7:34 am
#3
Original Poster
Join Date: Jan 2012
Location: UK North
Posts: 314
Still no 20% bonus points after 19 days, they should have arrived within 7 days...
http://www.etihadguest.com/en/earn-m...87b221eaba2379
"Transfer your points from any of our participating partner loyalty programmes between 21 October and 31 November 2014, and we will give you 20% extra Etihad Guest Miles on all points transferred.
"Bonus Etihad Guest Miles will reflect within 7 days of the standard miles being transferred"
Nov 16, 2014, 9:56 am
#4
Join Date: Mar 2008
Location: UK
Programs: OneWorld Emerald/GHA Discovery Black
Posts: 552
Not that helps you (other than to show the system does sometimes work properly), my miles and bonus miles transferred into my EY Guest account on the same day (and within 3 days of requesting via the UK AmEx website).
Dec 2, 2014, 8:37 am
#5
Original Poster
Join Date: Jan 2012
Location: UK North
Posts: 314
So I think that I have got to the bottom of why I have not had a 20% Bonus.
The original promotion on the Etihad website gave the transfer dates as 21st October to the 31st November, the same dates (with screen shots) were reported on various websites around the globe...
http://loyaltylobby.com/2014/10/25/e...ember-31-2014/
Somewhere along the way the Etihad site was updated with new dates...
http://www.etihadguest.com/en/earn-m...3ec9839f72b201
The original promotion on the Etihad website gave the transfer dates as 21st October to the 31st November, the same dates (with screen shots) were reported on various websites around the globe...
http://loyaltylobby.com/2014/10/25/e...ember-31-2014/
Somewhere along the way the Etihad site was updated with new dates...
http://www.etihadguest.com/en/earn-m...3ec9839f72b201
Dec 3, 2014, 1:54 pm
#7
Join Date: Feb 2006
Location: Edinburgh, UK
Posts: 372
Below is the reply I got from Etihad, and I have emailed them the screenshot I took clearly shows between 21 Oct - 31 Nov.
Dear Mr. ysb41
Thank you for taking the time to contact the Etihad Guest Service Centre.
With reference to your claim regarding 20% bonus miles, please be advised that this offer was valid for transfer made between 29th Oct and 31st Nov, 14, and you have made the transfer on 28th October 2014. Hence, we regret to inform you that you do not qualify to earn bonus miles as per terms and conditions.
Should you require any further assistance, please do not hesitate to contact us.
We look forward to welcoming you again as our guest in the future.
Yours sincerely,
xx
Service Coordinator
Etihad Guest
Dear Mr. ysb41
Thank you for taking the time to contact the Etihad Guest Service Centre.
With reference to your claim regarding 20% bonus miles, please be advised that this offer was valid for transfer made between 29th Oct and 31st Nov, 14, and you have made the transfer on 28th October 2014. Hence, we regret to inform you that you do not qualify to earn bonus miles as per terms and conditions.
Should you require any further assistance, please do not hesitate to contact us.
We look forward to welcoming you again as our guest in the future.
Yours sincerely,
xx
Service Coordinator
Etihad Guest
Dec 3, 2014, 2:49 pm
#8
Original Poster
Join Date: Jan 2012
Location: UK North
Posts: 314
Below is the reply I got from Etihad, and I have emailed them the screenshot I took clearly shows between 21 Oct - 31 Nov.
Dear Mr. ysb41
Thank you for taking the time to contact the Etihad Guest Service Centre.
With reference to your claim regarding 20% bonus miles, please be advised that this offer was valid for transfer made between 29th Oct and 31st Nov, 14, and you have made the transfer on 28th October 2014. Hence, we regret to inform you that you do not qualify to earn bonus miles as per terms and conditions.
Should you require any further assistance, please do not hesitate to contact us.
We look forward to welcoming you again as our guest in the future.
Yours sincerely,
xx
Service Coordinator
Etihad Guest
Dear Mr. ysb41
Thank you for taking the time to contact the Etihad Guest Service Centre.
With reference to your claim regarding 20% bonus miles, please be advised that this offer was valid for transfer made between 29th Oct and 31st Nov, 14, and you have made the transfer on 28th October 2014. Hence, we regret to inform you that you do not qualify to earn bonus miles as per terms and conditions.
Should you require any further assistance, please do not hesitate to contact us.
We look forward to welcoming you again as our guest in the future.
Yours sincerely,
xx
Service Coordinator
Etihad Guest
I have had a very similar response...
"Having escalated your case, we regret to inform you that the offer was between 29th Oct and 31st Nov 14 and any transactions made outside the offer period do not qualify for 20% bonus miles"