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Old Aug 28, 08, 12:34 pm   #1
 
Join Date: Aug 2006
Location: LINCS England
Programs: GHA Gold Priority Club Gold,Etihad Guest,EK Skywards,BA exec and QR privilege
Posts: 416
EK website problems

Hi,
is anyone else having problems with the "manage a booking" facility on EK's website?
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Old Aug 28, 08, 8:35 pm   #2
 
Join Date: May 2008
Location: Denmark/Sri Lanka
Programs: QR PC Silver, FlySmiles, Skywards
Posts: 575
Yes. I get this message:

Sorry, we were temporarily unable to process your request due to a technical problem. Please contact your local Emirates office for assistance. We apologise for the inconvenience.
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Old Aug 29, 08, 1:22 am   #3
 
Join Date: Aug 2006
Location: LINCS England
Programs: GHA Gold Priority Club Gold,Etihad Guest,EK Skywards,BA exec and QR privilege
Posts: 416
Hi,
everything back to normal now.I got worried because we're on an A380 flt in December and in light of the delays to delivery covered in another thread I assumed the worst!
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Old Sep 4, 08, 10:25 am   #4
 
Join Date: Aug 2008
Location: KWI via IAH via DUR
Programs: BA Execclub G, Flying Blue S, One Pass E, Skywards G, Voyager B. AVIS PC and counting
Posts: 24
it's still happening!

Quote:
Originally Posted by SuanLum View Post
Hi,
everything back to normal now.I got worried because we're on an A380 flt in December and in light of the delays to delivery covered in another thread I assumed the worst!
I am trying to change seats online for my trip tomorrow IAH-DXB. I keep getting that message too!
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Old Sep 4, 08, 11:43 am   #5
 
Join Date: Mar 2007
Location: Malaysia
Programs: Skywards, Qmiles, Miles&More, Enrich
Posts: 311
Phew! I thought I'm the only one with this problem. Wrote to EK and they said that there is no problem with the website.

It's not fixed yet, I'm still getting the error message
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Old Sep 4, 08, 12:24 pm   #6
 
Join Date: Feb 2008
Location: Dubai
Programs: EK Gold, , FB Gold, Jet Platinum, ICH Royal Ambassador, Hilton Diamond, Sheraton Platinum
Posts: 421
same for me, the manage booking section is really erratic. Ended up having to call emirates to change my seat.
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Old Sep 5, 08, 3:26 am   #7
 
Join Date: Aug 2006
Location: LINCS England
Programs: GHA Gold Priority Club Gold,Etihad Guest,EK Skywards,BA exec and QR privilege
Posts: 416
Hi,
well I've been unable to use the seat selection bit of manage a booking(other functionality works fine e.g. meal request etc) for the last 3 days! It's some time before we fly and have one flight I'd like to change seats if better ones come available hence my daily attempts.
I wonder if anyone CAN access M a B seat selection? and if those pax who can't have a flt on the A380 somewhere in the itinerary?

Update: When I try to select "change seat request" I get the message everyone else seems to be getting but when I scroll down I get part of an A380 seatmap without any seats,even though my A380 flight is the last one on my itinerary.Maybe EK are replacing 380 seatmaps with 777 ones? as there are delays to deliveries and I read somewhere today that an EK A380 has been grounded due to some problem with the shower in F !*!*

Last edited by SuanLum; Sep 5, 08 at 9:33 am. Reason: new info
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Old Sep 6, 08, 2:18 pm   #8
 
Join Date: Aug 2006
Location: LINCS England
Programs: GHA Gold Priority Club Gold,Etihad Guest,EK Skywards,BA exec and QR privilege
Posts: 416
Hi,
As of now the manage a booking facility IS working(how long for?) and mine still shows the A380 seatmap despite the demise of the first 380 and late del of the next ones?
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Old Sep 7, 08, 6:09 am   #9
 
Join Date: Aug 2006
Location: LINCS England
Programs: GHA Gold Priority Club Gold,Etihad Guest,EK Skywards,BA exec and QR privilege
Posts: 416
Well it didn't last long,been down all day today!
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