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Old Sep 22, 2017, 4:24 am
  #1  
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Join Date: Feb 2015
Location: Tel Aviv, Israel
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Award booking not confirmed?

Hi,

I made an award booking a few months ago for a r/t to Europe in J and am going to travel during the holiday week of Sukkot 4/10-13/10.

I just noticed that the first flight is showing as "הזמנתך נקלטה במערכת" and not confirmed/מאושרת.
Both flights are fully booked and zeroed out for my dates in all classes.

Why is my booking not confirmed for one of the legs, bare in mind that I made this award booking almost 6 months ago when space was available and payed for the fuel surcharge and taxes.

Should I call EL AL to sort it out or should I just show up at the airport and see how it plays out? I never received any email indicating an issue with my ticket and was able to select seats for both legs. Personally I don't mind taking an alternative flight if it comes with an IDB compensation.
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Old Sep 23, 2017, 3:47 am
  #2  
 
Join Date: Nov 2009
Programs: LY-PL, A3-*G
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Does the booking have an e-ticket number?

I would call ASAP
Houminer is offline  
Old Sep 23, 2017, 5:40 am
  #3  
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Join Date: Feb 2015
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Posts: 550
Originally Posted by Houminer
Does the booking have an e-ticket number?

I would call ASAP
Yes, does an E-ticket number indicates that it's confirmed?

Here how it looks on the system when I enter my booking confirmation number and last name.


Last edited by TLVtraveler; Sep 23, 2017 at 5:49 am
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Old Sep 23, 2017, 1:01 pm
  #4  
 
Join Date: Nov 2009
Programs: LY-PL, A3-*G
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Originally Posted by TLVtraveler
Yes, does an E-ticket number indicates that it's confirmed]
Then it seems confirmed.
Calling them doesn't hurt
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Old Sep 24, 2017, 2:40 am
  #5  
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Originally Posted by TLVtraveler
I made an award booking a few months ago for a r/t to Europe in J
To be somewhat pedantic, J on LY is Economy...

Unless you specifically want to risk it because you're hoping for compensation of some sort, I'm not sure why you wouldn't call them.
clubman is offline  


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