Wheelchair lost by AA!
Jul 26, 2004, 1:12 pm
#1
Original Poster
Join Date: Mar 2003
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Wheelchair lost by AA!
Any suggestions to dealing with this? At JFK they lost my chair, what should I do when I deal with AA.?
Jul 28, 2004, 8:28 pm
#5
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reply
they can't find the wheel chair now, about 6 weeks later.
at the time CDG they promised to pay 100 euro but now they want to pay 100 USD, (we also had delayed luggage for about 2 days.)
At CDG they asked us to rent our own chair and now they are asking us to send in a baggage claim form.
at the time CDG they promised to pay 100 euro but now they want to pay 100 USD, (we also had delayed luggage for about 2 days.)
At CDG they asked us to rent our own chair and now they are asking us to send in a baggage claim form.
Jul 29, 2004, 9:21 am
#7
Join Date: Jul 2004
Posts: 5
Originally Posted by frank_10b
Any suggestions to dealing with this? At JFK they lost my chair, what should I do when I deal with AA.?
Good luck! Be persistent!
Cheers,
Cyndi ^
Jul 29, 2004, 3:02 pm
#8
Join Date: Mar 2004
Location: SYD NSW AU
Posts: 118
I've been reading both threads.
I've got to say, if it had been me, I would have stayed in their wheelchair until someone did something. I'd tell them that I can't go anywhere without a chair and tell them to get on with sorting something!
Make sure that you keep on at them until they do something positive.
Tony Bailey
I've got to say, if it had been me, I would have stayed in their wheelchair until someone did something. I'd tell them that I can't go anywhere without a chair and tell them to get on with sorting something!
Make sure that you keep on at them until they do something positive.
Tony Bailey
Jul 30, 2004, 7:40 am
#9
Join Date: Mar 2003
Location: IAD
Programs: United MP
Posts: 7,822
I checked it out after being reminded in the other thread about the Warsaw Convention. AA's liabilty will be limited to $400. However, you should still try for more. Maybe they'll give it to you out of the goodness of their hearts. LOL.
It is a risk, taking expensive medical equipment on an international flight. I really hope this gets changed some day soon. I hope you have good travel or other insurance that covers your chair?
It is a risk, taking expensive medical equipment on an international flight. I really hope this gets changed some day soon. I hope you have good travel or other insurance that covers your chair?
Jul 31, 2004, 9:04 pm
#10
Join Date: Jul 2004
Posts: 2
$400 limit - Ridiculous
My wife told me of the $400 limit this evening. This provision definitely needs to be changed. If an airline loses or damages a wheelchair, they should be liable for the entire amount.
For many travelers, wheelchairs are not an optional item. Airlines should treat them with respect and urgency.
I do not know who to contact about changing this limit. Perhaps my congressman is a place to start. The State Department may also be a good place to contact.
Seb
For many travelers, wheelchairs are not an optional item. Airlines should treat them with respect and urgency.
I do not know who to contact about changing this limit. Perhaps my congressman is a place to start. The State Department may also be a good place to contact.
Seb
Aug 23, 2004, 9:59 pm
#11
Original Poster
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Location: EWR Ionosphere Club, LAX Clipper Club, Still Traveling Global, yearly BIS miles
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is the limit still USD 400
was the warsaw convention re-negociated? Is it still 400 for wheelchairs? What about my lost luggage for 2 days? what are the rules on this?
thanks!
thanks!
Nov 15, 2004, 9:25 pm
#13
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
I would have took the airlines wheelchair
Eventhough I dont use a wheelchair I would say hey you lost my wheelchair now Im going to use your wheelchair. And then if they can't find it they will have to pay for a new one . By law the airlines must provide an alternate wheelchair even if they need to provide their own.
IF one can't be found the airlines need to go to a rental and get one for instnce if it was a power char they need to rent a power chair. IF they need to spend 10,000 on a wheelchair then they must do it.
Now my quesition is who would steal a wheelchair?
IF one can't be found the airlines need to go to a rental and get one for instnce if it was a power char they need to rent a power chair. IF they need to spend 10,000 on a wheelchair then they must do it.
Now my quesition is who would steal a wheelchair?
Nov 16, 2004, 12:24 am
#14
Join Date: Aug 2004
Location: Brighton England
Programs: AA Plat, various hotels
Posts: 1,220
Originally Posted by danielonn
Eventhough I dont use a wheelchair I would say hey you lost my wheelchair now Im going to use your wheelchair. And then if they can't find it they will have to pay for a new one . By law the airlines must provide an alternate wheelchair even if they need to provide their own.
IF one can't be found the airlines need to go to a rental and get one for instnce if it was a power char they need to rent a power chair. IF they need to spend 10,000 on a wheelchair then they must do it.
Now my quesition is who would steal a wheelchair?
IF one can't be found the airlines need to go to a rental and get one for instnce if it was a power char they need to rent a power chair. IF they need to spend 10,000 on a wheelchair then they must do it.
Now my quesition is who would steal a wheelchair?
When BA broke my fathers wheelchair on a flight to Tampa they did lend us a wheelchair for the duration of the holiday. They actually borrowed it from Southwest. The problem was the flight was 3 hours late so all rental shops were closed. Most wheelchairs at airports dont fold up, thereby making them less likely to be stolen. Luckily the Southwest chair did fold.
Nov 16, 2004, 12:15 pm
#15
Join Date: Mar 2003
Location: IAD
Programs: United MP
Posts: 7,822
Originally Posted by danielonn
Eventhough I dont use a wheelchair I would say hey you lost my wheelchair now Im going to use your wheelchair. And then if they can't find it they will have to pay for a new one . By law the airlines must provide an alternate wheelchair even if they need to provide their own.
IF one can't be found the airlines need to go to a rental and get one for instnce if it was a power char they need to rent a power chair. IF they need to spend 10,000 on a wheelchair then they must do it.
Now my quesition is who would steal a wheelchair?
IF one can't be found the airlines need to go to a rental and get one for instnce if it was a power char they need to rent a power chair. IF they need to spend 10,000 on a wheelchair then they must do it.
Now my quesition is who would steal a wheelchair?