A brand new form of compensation
Apr 15, 2013, 10:32 am
#1
Original Poster
Join Date: Nov 2010
Location: Seattle, WA
Programs: Hilton, United, Gold DL
Posts: 993
A brand new form of compensation
Just received this email this morning from DL.
[quote]Dear Mr. Racing Junkie,
As a loyal Medallion member, you have come to expect exceptional service when you fly with us. Unfortunately, we did not meet this expectation. Please accept our apology.
In appreciation of your business, we would like to offer you a gift. You may make your selection by June 14, 2013. Please click the button below and enter Gift Code xxxxxxxxx and Customer ID xxxxx. [/quote
So this is what I had to choose from. Not exactly the greatest options IMHO.
[quote]Dear Mr. Racing Junkie,
As a loyal Medallion member, you have come to expect exceptional service when you fly with us. Unfortunately, we did not meet this expectation. Please accept our apology.
In appreciation of your business, we would like to offer you a gift. You may make your selection by June 14, 2013. Please click the button below and enter Gift Code xxxxxxxxx and Customer ID xxxxx. [/quote
So this is what I had to choose from. Not exactly the greatest options IMHO.
Last edited by RacingJunkie; Apr 15, 2013 at 10:35 am Reason: smaller pic
Apr 15, 2013, 10:35 am
#3
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
What were the options?
Edit: Pic appears now, but text hard to read. A few $100 GC options, is that what I'm seeing? If you're not satisfied with that, I can't imagine they'd say no to a $100 TCV instead if you asked.
Edit: Pic appears now, but text hard to read. A few $100 GC options, is that what I'm seeing? If you're not satisfied with that, I can't imagine they'd say no to a $100 TCV instead if you asked.
Last edited by javabytes; Apr 15, 2013 at 10:42 am
Apr 15, 2013, 10:38 am
#4
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
Did you complaint about something, perhaps using the website form, or was this sent unsolicited?
Apr 15, 2013, 10:47 am
#5
Original Poster
Join Date: Nov 2010
Location: Seattle, WA
Programs: Hilton, United, Gold DL
Posts: 993
First image was huge, shrunk it down to an acceptable size.
All are 100.00 GC options.
I have not figured out what this stems from, my last complaint was in December and was settled with miles.
All are 100.00 GC options.
I have not figured out what this stems from, my last complaint was in December and was settled with miles.
Apr 15, 2013, 12:07 pm
#6
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
i sent in a letter of complaint recently. I asked for compensation on the necessity to rent a car, in which DL reimbursed me for (actually sent me a check) and they also sent me the same choices the OP got, but for $50.00. I took the amazon GC choice. I actually like the option to choose amazon as you can get just about anything from them.
Apr 15, 2013, 12:36 pm
#8
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,785
Should have doubled down and gone for the Carnival Cruise card.
What is worse than being stuck on the tarmac for three hours in an airplane with 300 PAXs with non functional bathrooms?
Being stuck at sea with 3000 passengers for three days with non functional bathrooms.
What is worse than being stuck on the tarmac for three hours in an airplane with 300 PAXs with non functional bathrooms?
Being stuck at sea with 3000 passengers for three days with non functional bathrooms.
Apr 15, 2013, 1:04 pm
#10
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,691
Should have doubled down and gone for the Carnival Cruise card.
What is worse than being stuck on the tarmac for three hours in an airplane with 300 PAXs with non functional bathrooms?
Being stuck at sea with 3000 passengers for three days with non functional bathrooms.
What is worse than being stuck on the tarmac for three hours in an airplane with 300 PAXs with non functional bathrooms?
Being stuck at sea with 3000 passengers for three days with non functional bathrooms.
I got this type of offer recently after being displaced from EC by a not so friendly GA.
My offer was for $50 And I took the AMEX GC.
Apr 15, 2013, 1:20 pm
#11
Join Date: Dec 2006
Location: UsA
Programs: Starwood
Posts: 658
[QUOTE=RacingJunkie;20595290]Just received this email this morning from DL.
not new....received the link more than 5 times now; once late last year and four this year. The gift card selections are not always thesame as I noticed but Marriott, Hyatt & Lowes always seem to be part of the list. I got an array that included Neiman Marcus & AMEX cards but dont see them in your list above.
If you call/write customer care they are more likely to offer the gift cards or miles these days. I got a customer care phone call after a cancelled flight this year and the supervisor told me DL Mgmt has limited how ECVs are typically offered and will give gift cards instead moving forward.
Dear Mr. Racing Junkie,
As a loyal Medallion member, you have come to expect exceptional service when you fly with us. Unfortunately, we did not meet this expectation. Please accept our apology.
In appreciation of your business, we would like to offer you a gift. You may make your selection by June 14, 2013. Please click the button below and enter Gift Code xxxxxxxxx and Customer ID xxxxx. [/quote
So this is what I had to choose from. Not exactly the greatest options IMHO.
As a loyal Medallion member, you have come to expect exceptional service when you fly with us. Unfortunately, we did not meet this expectation. Please accept our apology.
In appreciation of your business, we would like to offer you a gift. You may make your selection by June 14, 2013. Please click the button below and enter Gift Code xxxxxxxxx and Customer ID xxxxx. [/quote
So this is what I had to choose from. Not exactly the greatest options IMHO.
& AMEX cards but dont see them in your list above. If you call/write customer care they are more likely to offer the gift cards or miles these days. I got a customer care phone call after a cancelled flight this year and the supervisor told me DL Mgmt has limited how ECVs are typically offered and will give gift cards instead moving forward.
Apr 15, 2013, 1:42 pm
#13
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Should have doubled down and gone for the Carnival Cruise card.
What is worse than being stuck on the tarmac for three hours in an airplane with 300 PAXs with non functional bathrooms?
Being stuck at sea with 3000 passengers for three days with non functional bathrooms.
What is worse than being stuck on the tarmac for three hours in an airplane with 300 PAXs with non functional bathrooms?
Being stuck at sea with 3000 passengers for three days with non functional bathrooms.
I got this type of offer recently after being displaced from EC by a not so friendly GA.
My offer was for $50 And I took the AMEX GC.
Apr 15, 2013, 5:27 pm
#14
Original Poster
Join Date: Nov 2010
Location: Seattle, WA
Programs: Hilton, United, Gold DL
Posts: 993
Apr 16, 2013, 5:10 am
#15
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144