Int'l Flight Canceled - Credit?
Mar 4, 2013, 8:08 am
#1
Original Poster
Join Date: Mar 2012
Posts: 61
Int'l TLV-JFK Flight Canceled - Credit?
Last night my midnight flight from Tel Aviv Israel to JFK was canceled after sitting on the plane for 3 hours due to a mechanical problem. The full 400 passenger 747 was unloaded and it took 4 more hours to speak to a Delta rep to get a hotel room! There were about 3-4 reps helping all of the passengers. I was re-booked for today at midnight (at 24H Delay) and finally given a room.
They DIDN'T even offer me a credit for the inconvenience! I used twitter to request a credit and was offered only $150. They're crazy! What is a reasonable credit for this horrible service and inconvenience? Also, whats the best way to go about requesting a credit?
They DIDN'T even offer me a credit for the inconvenience! I used twitter to request a credit and was offered only $150. They're crazy! What is a reasonable credit for this horrible service and inconvenience? Also, whats the best way to go about requesting a credit?
Last edited by sfera; Mar 4, 2013 at 8:53 am
Mar 4, 2013, 8:14 am
#2
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
There are special rules for cancels/delays in or out of Israel:
http://www.delta.com/content/dam/del...hts_israel.pdf
David
http://www.delta.com/content/dam/del...hts_israel.pdf
David
Mar 4, 2013, 8:15 am
#3
Join Date: Sep 2008
Posts: 256
You have already requested a credit and received it. What do you think this is worth?
I had a similar issue on an international flight resulting in a 24 hr. delay. Being accommodated in a luxury hotel and treated to fine dining seemed sufficient to me.
I had a similar issue on an international flight resulting in a 24 hr. delay. Being accommodated in a luxury hotel and treated to fine dining seemed sufficient to me.
Mar 4, 2013, 8:20 am
#4
FlyerTalk Evangelist
Join Date: Sep 2007
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According to that pdf, monetary compensation should be approx $800 USD.
However, I would expect that DL will use the same line and tactics they do with the EU compensation rules, and claim that the MX cancellation and delay was 'due to circumstances not under Delta's control'... which is total bs since it is DL's equipment and their own MX issue.
You may have to find a service in Israel to help you press for the claim, but for ~$800 its worth it.
However, I would expect that DL will use the same line and tactics they do with the EU compensation rules, and claim that the MX cancellation and delay was 'due to circumstances not under Delta's control'... which is total bs since it is DL's equipment and their own MX issue.
You may have to find a service in Israel to help you press for the claim, but for ~$800 its worth it.
Mar 4, 2013, 8:28 am
#5
Original Poster
Join Date: Mar 2012
Posts: 61
I didnt accept the twitter offer. And I am missing work and having tons of costs from this delay. I now need a pickup because my family is unavailable. Also the international calls are now really racking up as I was expected to be in meetings today and tomorrow.
@DiverDave - Thanks!!! That document helps a TON!
@DiverDave - Thanks!!! That document helps a TON!
Mar 4, 2013, 8:32 am
#6
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,246
They've been having a heck of a time with these TLV flights....They had a flight cancelled a week ago also
Fouls up the schedule for 3-4 days afterwards.
Perhaps they need to get some more parts in TLV. Wonder if it is the same 747
UPDATED: interstingly, it doesn't look like this cancellation is creating any issues on the JFK-TLV or JFK-NRT flight...Guess DL decided they cannot have the same thing happen 2 weeks in a row. Bringing up a plane from ATL...DL 9931
Fouls up the schedule for 3-4 days afterwards.
Perhaps they need to get some more parts in TLV. Wonder if it is the same 747
UPDATED: interstingly, it doesn't look like this cancellation is creating any issues on the JFK-TLV or JFK-NRT flight...Guess DL decided they cannot have the same thing happen 2 weeks in a row. Bringing up a plane from ATL...DL 9931
Last edited by FlyAO2; Mar 4, 2013 at 8:46 am
Mar 4, 2013, 9:17 am
#8
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,246
That's the same equip that was supposed to leave yesterday. They probably needed a part that came in from NY today and they are fixing the flight and getting it out
Mar 4, 2013, 9:45 am
#9
Join Date: Aug 2011
Location: Indianapolis
Programs: DL Gold, Marriott Titanium, IHG Plat, Hilton Gold, UA Silver
Posts: 625
I received $350 in travel vouchers for a similar situation - was a silver medallion on a low-fare coach ticket at the time. Flight in question was MEM-AMS
Mar 4, 2013, 1:03 pm
#13
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