Biscoff service being slowly phased out?
Feb 22, 2013, 6:15 pm
#1
Original Poster
Join Date: Apr 2007
Location: USA
Programs: AAdvantage, MileagePlus, SkyMiles
Posts: 4,159
Biscoff service being slowly phased out?
Don't say it's so!
Just looked at the Domestic Economy Class dining page, and it now says:
Looks like Biscoffs are only now being relegated to morning flights? Hope this isn't true. 
Just looked at the Domestic Economy Class dining page, and it now says:
We offer complimentary Biscoff cookies on flights from 5:00am to 9:45am and pretzels on flights from 9:46 AM and later, plus a selection of complimentary nonalcoholic beverages.
Last edited by MrAndy1369; Feb 22, 2013 at 6:37 pm
Feb 22, 2013, 6:29 pm
#3
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
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I have not been offered Biscoffs on my last few evening flights, now that I think about it. This would explain it.
At least they're still keeping buckets of them in the SCs for now.
At least they're still keeping buckets of them in the SCs for now.
Feb 22, 2013, 6:34 pm
#4
Join Date: Aug 2006
Location: SJC
Programs: DL PM MM, Marriott Titanium
Posts: 3,276
Last MSP - SJC flight I had (early Feb), they still offered a choice of peanuts, pretzels, and cookies.
Feb 23, 2013, 2:04 pm
#9
Join Date: Oct 2012
Location: Western NY
Programs: DL PM
Posts: 480
I got my post-flight survey from an evening short hop <250 miles. Biscoff were unavailable, and only peanuts were offered "due to the short flight". I made sure to make a note in the survey that the food options offered were poor and that I wanted my biscoff! Maybe if we let them know how critical biscoff cookies are to the flight experience they'll either add them back, or give them 2 skypesos per flight as a customer service resolution gesture. UGH
Feb 23, 2013, 2:27 pm
#10
Join Date: Feb 2003
Location: CLE/CAK
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Posts: 593
Feb 23, 2013, 3:07 pm
#11
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,063
Don't say it's so!
Just looked at the Domestic Economy Class dining page, and it now says:
Looks like Biscoffs are only now being relegated to morning flights? Hope this isn't true.
Just looked at the Domestic Economy Class dining page, and it now says:
Looks like Biscoffs are only now being relegated to morning flights? Hope this isn't true.
Feb 23, 2013, 3:46 pm
#12
Join Date: Aug 2010
Location: Cincinnati
Programs: DL Silver
Posts: 110
Seriously .... for these 600 mile or less flights, what's the point of only offering 1 snack instead of giving customers a choice???
Offering the cookies is one thing Delta does well, and there's probably a non-zero number of fliers who will fly DL over the competition just for the cookies. I know I was annoyed when there were no cookies on a recent CVG-MSP flight (596 miles).
I guess offering only 1 snack makes the plane weighs less (100 packs of Biscoff cookies = 10 lbs?), and there are some non-zero fuel savings because of such, but geez ..............
Offering the cookies is one thing Delta does well, and there's probably a non-zero number of fliers who will fly DL over the competition just for the cookies. I know I was annoyed when there were no cookies on a recent CVG-MSP flight (596 miles).
I guess offering only 1 snack makes the plane weighs less (100 packs of Biscoff cookies = 10 lbs?), and there are some non-zero fuel savings because of such, but geez ..............
Feb 23, 2013, 6:20 pm
#15
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