Now Delta Wont Tell You Your Luggage Was Stolen (Follow Up News Report in ATL)
Nov 6, 2012, 5:35 am
#1
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Now Delta Wont Tell You Your Luggage Was Stolen (Follow Up News Report in ATL)
As the title says, interesting article since the local news found these peoples luggage in a field outside ATL. Yet Delta, APD, and Hartsfield still refuse to do anything. Now that there are new people supposedly reading and responding from Delta Corp on here, lets see if they will weigh in on this.
http://www.11alive.com/news/article/...stolen-luggage
http://www.11alive.com/news/article/...stolen-luggage
Nov 6, 2012, 5:48 am
#2
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For the news outlet to actually turn the bags in was stupid. Now they all "got" their bags and they'll have to file loss reports which probably won't go anywhere. If the bags had stayed in the field they would've had a much easier time claiming liability for the bags.
Nov 6, 2012, 6:38 am
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The "news outlet" wants to mobilize public opinion to demand that Delta fix its egregious baggage handling.
Nov 7, 2012, 3:22 am
#5
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While i dont excuse any theft at any airport, it looks like the couple going to SXM failed to claim their bag in ATL on Oct 26th.
One can track that bag very easy as the video shows the bag tag number.
The bag was checked to ATL only, arriving at belt 5 at 11:09PM.
Assuming they took the SXM plane on saturday at 10AM.
Should the bag have been checked through to SXM on a 9 hour ATL overlay ?
One can track that bag very easy as the video shows the bag tag number.
The bag was checked to ATL only, arriving at belt 5 at 11:09PM.
Assuming they took the SXM plane on saturday at 10AM.
Should the bag have been checked through to SXM on a 9 hour ATL overlay ?
Nov 7, 2012, 7:23 am
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While i dont excuse any theft at any airport, it looks like the couple going to SXM failed to claim their bag in ATL on Oct 26th.
One can track that bag very easy as the video shows the bag tag number.
The bag was checked to ATL only, arriving at belt 5 at 11:09PM.
Assuming they took the SXM plane on saturday at 10AM.
Should the bag have been checked through to SXM on a 9 hour ATL overlay ?
One can track that bag very easy as the video shows the bag tag number.
The bag was checked to ATL only, arriving at belt 5 at 11:09PM.
Assuming they took the SXM plane on saturday at 10AM.
Should the bag have been checked through to SXM on a 9 hour ATL overlay ?
Lesson to all: Make sure to verify your bag's routing before you tender it to the baggage system.
Nov 7, 2012, 7:32 am
#7
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I would expect more from Delta in cases like this. If the media hadn't connected the dots, this passenger may have never been told the truth about what had happened to her bag. It is logical to wonder "what else is Delta hiding?"
Nov 7, 2012, 7:43 am
#8
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Recent thread:
http://www.flyertalk.com/forum/delta...age-theft.html
Older (now closed) thread from the summer:
http://www.flyertalk.com/forum/delta...s-atlanta.html
http://www.flyertalk.com/forum/delta...age-theft.html
Older (now closed) thread from the summer:
http://www.flyertalk.com/forum/delta...s-atlanta.html
Nov 7, 2012, 9:38 am
#9
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The sad thing is, DL will probably end up paying for whatever was stolen, even though they had nothing to do with the loss.
Nov 7, 2012, 10:30 am
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It's disingenuous for Delta to deliver the bag and not disclose that it had been stolen and presumably pilfered. I would appreciate full disclosure if it were my bags. I assume most people would agree.
Nov 7, 2012, 10:52 am
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Actually DL has just as much of a responsibility in this. DL should have officials checking bag tags just like all airlines used to. You pay for (or received waived fees depending) a service, that service is taking your bag and delivering it to you at your destination. DL not taking responsibility for said service means it is completely there fault
Nov 7, 2012, 1:04 pm
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