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Now Able to Choose AF Seats on DL.com

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Old Aug 15, 2012, 12:48 pm
  #1  
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Now Able to Choose AF Seats on DL.com

Ok, so this seems too good to be true. Since the PMNW days seats on AF/KLM were always a mess. When DL took over it got worse when most DL agents (esp PMDL) didn't know much about selecting seats on AF/KL flights.

Up to about a month ago any AF/KL seats couldn't be selected on DL.com, you'd have to do the old trick of either calling AF/KL or better selecting on KLM.com or AF.us using the AF/KLM PNR (Amadeus PNR). Seats could then also be verified via checkmytrip.com.

Today I booked a TATL itinerary with 006 stock (DL) that includes DL fares (i.e. DL codeshare, not AF fares nor any mix of DL-AF).

DL.com allows me to select seats on TATL AF (metal) portions. AF.us, KL.com, and checkmytrip confirms this. I change seats on DL.com and now all three other sites confirm the change.

Is this an ACTUAL improvement to DL.com??? Or is this just cause it's DL ticket stock/DL fares?
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Old Aug 15, 2012, 1:04 pm
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I in fact noticed this last night when booking Premium Voyageur on AF through DL.com...

^^^

I thought this was just a product of purchasing a 'premium' product, but alas maybe this is a permanent fix!
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Old Aug 15, 2012, 1:41 pm
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That's progress over a couple of months ago when I had seats auto-selected by DL that made it into AF/KL but changed seats on AF site never propagated back to DL. I was too worried about changes messing things up to try changing on the DL side, but the fact that things were out of sync was not a good sign.
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Old Aug 15, 2012, 1:50 pm
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thats good news. what about KLM
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Old Aug 15, 2012, 1:51 pm
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I flew AF on 7/23 (CDG - JFK) and was able to pre-select an economy seat on DL.com and it stuck through until the time of the flight. It denied me a few times and then it accepted the change. I don't think I did anything different but it seemed in this case of 1 that it worked. At the same time I did this I was not allowed to pick a seat on a KLM flight on 7/20 (AMS-CDG) on the same reservation
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Old Aug 15, 2012, 2:02 pm
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Today I was trying to access my reservation on AF.com (combined AF and DL flights, all DL coded). In the past I was able to use the ticket number for access, and was unable to do so. Today, I was able to enter my DL PNR into the AF locator field, and I was able to access the record...even though the AF "reservation reference" number was different from DL's. I was able to use DL's conf code and find my record. It may not be new, but it's the first time I've been able to do it.
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Old Aug 15, 2012, 2:13 pm
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Originally Posted by McGoogles
At the same time I did this I was not allowed to pick a seat on a KLM flight on 7/20 (AMS-CDG) on the same reservation
No-one can pre-assign or pre-select seats on AF or KL short-haul services. Seats can only be selected when online check-in opens.
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Old Aug 15, 2012, 2:26 pm
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Originally Posted by irishguy28
No-one can pre-assign or pre-select seats on AF or KL short-haul services. Seats can only be selected when online check-in opens.
Nobody in coach. Seats can be pre-selected in the "premium" cabin.

Successfully changed my seats on AF.com (AF operated, DL coded flights), though DL still shows the old selections.

Last edited by bennos; Aug 15, 2012 at 2:31 pm
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Old Aug 15, 2012, 2:53 pm
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Originally Posted by irishguy28
No-one can pre-assign or pre-select seats on AF or KL short-haul services. Seats can only be selected when online check-in opens.
Yeah, I thought it might be something like that, figured I would report what I had observed.
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Old Aug 15, 2012, 3:01 pm
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Seeing this thread reminded me that I had not selected my seat on a KLM GVA-AMS (11/5). So I tried to do it through the DL web and there was no seatmap. I went over to the KLM web with my DL code and had no problem reserving a business seat.

I am not sure this would make a difference but this ticket started out as an AF W fare bought on the Delta web and upgraded with SWUs quickly the same day of purchase. The latest version of this ticket has me on DL medal to/from AMS then KLM in/out GVA.

Anyway, if O will open on AMS-GVA (10/31), I can try this again but my flight is the only one that day with no O inventory (since the day of purchase).
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Old Aug 15, 2012, 3:21 pm
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Originally Posted by Xeno
Seeing this thread reminded me that I had not selected my seat on a KLM GVA-AMS (11/5). So I tried to do it through the DL web and there was no seatmap. I went over to the KLM web with my DL code and had no problem reserving a business seat.

I am not sure this would make a difference but this ticket started out as an AF W fare bought on the Delta web and upgraded with SWUs quickly the same day of purchase. The latest version of this ticket has me on DL medal to/from AMS then KLM in/out GVA.

Anyway, if O will open on AMS-GVA (10/31), I can try this again but my flight is the only one that day with no O inventory (since the day of purchase).
I had an alert for 5 months for O class, the day I needed it, O class never opened up, even a few days prior...I think AF is holding back seats as 10+ seats have been going out empty on days you can't book O class with Delta Skymiles.
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Old Aug 15, 2012, 4:20 pm
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I booked a trip on AF yesterday with Premium Voyeur seating. Cannot access seat selection on DL.com today. It WILL, however, let me select regular coach seats!
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Old Aug 15, 2012, 7:54 pm
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Looks like it's not just me. I still recommend everyone to check/double check AF.us.
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Old Aug 15, 2012, 10:14 pm
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Originally Posted by nypdLieu
thats good news. what about KLM
They won't give you a seat. Because they cannot allowed it.
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Old Aug 15, 2012, 10:16 pm
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Must be missing something... it's no different than when I tried three months ago. I can see the seat map, but it's quite buggy. I can select seats, but they don't stick. If I change my seats on AF.us, those seat assignments don't propagate back to DL.com.
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