DL/AMEX Gold - Retention hopes?
Aug 15, 2012, 7:46 am
#1
Original Poster
Join Date: May 2009
Location: Singapore
Programs: Show me the points!
Posts: 1,224
DL/AMEX Gold - Retention hopes?
Just got dinged with the annual fee and while last year I was able to sweet talk my way into getting it waived, this year they aren't budging. Is this worth another call or are they not as generous as they used to be?
Thanks!
Thanks!
Aug 15, 2012, 3:02 pm
#2
Join Date: Jun 2007
Location: FL, but want to Expatriate to SE Asia ASAP
Programs: WN,DL,AA,UA,B6,more!
Posts: 811
What is your down side of calling again (aside from time) if you have to call again to cancel the card anyway?
I would try it. Sometimes rep roulette pays off!
Foo
I would try it. Sometimes rep roulette pays off!
Foo
Aug 30, 2012, 9:57 pm
#4
Join Date: Aug 2012
Location: SEA
Programs: Bonvoy Gold
Posts: 1,952
I'm not one to share stories about swings and misses, but I talked to Delta AMEX retention last weekend. I mentioned I just got the SPG AMEX CC (true and, of course, verifiable) and was thinking about dropping the Delta AMEX (before the annual fee hit in 2 weeks).
CSR said (paraphrase), "Yeah, dropping the Delta AMEX sounds like the right thing to do..." And then he said I wasn't eligible for any miles bump or annual fee reduction.
Seems about par for the course here...
CSR said (paraphrase), "Yeah, dropping the Delta AMEX sounds like the right thing to do..." And then he said I wasn't eligible for any miles bump or annual fee reduction.
Seems about par for the course here...
Jan 21, 2016, 5:36 pm
#6
Join Date: Apr 2015
Posts: 29
AF hit a month+ ago, and was hoping to get some kind of offer or waiver, but Nothing. CSR even said "We have no ability to waive the annual fee." Of course we know that's not really true. I only had modest spend on card, maybe around $2000-$3000 for the year.
Jan 21, 2016, 6:36 pm
#7
Join Date: Feb 2014
Location: Seattle, WA
Programs: DL DM, SPG Gold
Posts: 832
To be fair, my understanding is that depending on the department they are in, some agents can waive fees and some cannot.
Mostly just the retention officers can waive fees. The other agents can usually grant large amounts of SkyMiles very easily, though.
Mostly just the retention officers can waive fees. The other agents can usually grant large amounts of SkyMiles very easily, though.
Jan 21, 2016, 7:42 pm
#8
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,694
I plan on doing the same this year when the time comes, we'll see how it goes.
Jan 21, 2016, 8:13 pm
#9
Join Date: Sep 2014
Location: ATL
Programs: Leisure Traveler: Delta DM, Starwood PM50, Global Entry, NEXUS, CLEAR
Posts: 163
Called on my retention offers for my Business DL Plat AMEX this afternoon and was told nothing was available. Expires in 3 months, I'll call again.
Jan 21, 2016, 9:15 pm
#11
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Jan 21, 2016, 11:04 pm
#12
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,713
I wouldn't be surprised to see the end of AF waivers in all cases, now that Amex is becoming more and more desperate to get every last penny.
When I tried to get a waiver on my gold card last year, I was offered a paltry 5K miles instead. Ended up upgrading the card anyway in the end.
When I tried to get a waiver on my gold card last year, I was offered a paltry 5K miles instead. Ended up upgrading the card anyway in the end.
Jan 22, 2016, 6:24 am
#13
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,248
To be clear you are trying to go THREE years without paying a fee -- pushing the envelope a bit no?
Jan 22, 2016, 6:27 am
#14
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
You do know AMEX has a small thing called a CRM system?
They know every single time you call, what you called about, and odds are stuff is being recorded.
With that said calling DL on roulette because you know you should be getting something and one agent does not know how to do it and one does is different.
Its the boy who cried wolf, say you will cancel enough years in a row, or play the whole roulette game and eventually retention will say "OK we will process your cancellation right away"
The customers is NOT always right.
Sometimes ALL businesses make a calculated decision to say X customer is not worth the business anymore and will walk away.
They know every single time you call, what you called about, and odds are stuff is being recorded.
With that said calling DL on roulette because you know you should be getting something and one agent does not know how to do it and one does is different.
Its the boy who cried wolf, say you will cancel enough years in a row, or play the whole roulette game and eventually retention will say "OK we will process your cancellation right away"
The customers is NOT always right.
Sometimes ALL businesses make a calculated decision to say X customer is not worth the business anymore and will walk away.
Jan 22, 2016, 6:35 am
#15
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
So on a different note while I dont like paying annual fees every credit card I have with an annual fee provides benefits that far outweigh the annual fee.
The DL card gets free luggage which pays for itself.
I have hotel credit cards where I get a free nights stay at every annual fee, the free night far outweighs the annual fee.
There are plenty of no annual fee credit cards, if people dont like paying annual fees use those.
The DL card gets free luggage which pays for itself.
I have hotel credit cards where I get a free nights stay at every annual fee, the free night far outweighs the annual fee.
There are plenty of no annual fee credit cards, if people dont like paying annual fees use those.