Dying woman granted flight on Delta.
May 13, 2011, 12:46 pm
#1
Original Poster
Join Date: Jan 2008
Programs: UA 1k
Posts: 172
Dying woman granted flight on Delta.
I'm a regular UA flyer, but Kudos to Delta..... Interesting that they overshadowed one of their alliance partners. Can see both sides though.....
Glad she could make it home.
http://www.msnbc.msn.com/id/43022135...s-south-korea/
Glad she could make it home.
http://www.msnbc.msn.com/id/43022135...s-south-korea/
May 13, 2011, 1:52 pm
#6
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
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Posts: 16,273
May 13, 2011, 1:53 pm
#7
Join Date: Jun 2007
Posts: 797
May 13, 2011, 2:23 pm
#11
Suspended
Join Date: Jan 2002
Posts: 22,778
I would say ^ to the person who made the decision. Two different people would make different decisions in the same situation. It's people who think beyond "Our policy is......" that make the difference in lives of people.
May years ago, one of my friends dies of a massive heart attack. He was 38. I was shaken. I was looking for a fare to go to his funeral. I couldn't get bereavement discount as it's only for family. In my conversation with a USAIr rep, I told her that, my friend and were in school together, and came to study in the U.S. the same year. Neither, he nor, I had any family, as defined for bereavement fares, here. But the truth is he is the only "family" I had here, as we were family to each other. She said "That's good enough for me. She got a supervisor to OK the fare.
We usually give credit to the company but always forget the people who step outside the box to make things happen, when rules sticklers will always say "it's against our policy".
May years ago, one of my friends dies of a massive heart attack. He was 38. I was shaken. I was looking for a fare to go to his funeral. I couldn't get bereavement discount as it's only for family. In my conversation with a USAIr rep, I told her that, my friend and were in school together, and came to study in the U.S. the same year. Neither, he nor, I had any family, as defined for bereavement fares, here. But the truth is he is the only "family" I had here, as we were family to each other. She said "That's good enough for me. She got a supervisor to OK the fare.
We usually give credit to the company but always forget the people who step outside the box to make things happen, when rules sticklers will always say "it's against our policy".
May 13, 2011, 2:47 pm
#12
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
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Posts: 14,404
"At the end of the day, we have rules and guidelines in place, but there are special circumstances that take employees adding some flexibility," Delta spokesperson Susan Chana Elliott said. "The accommodation of this passenger is an illustration of our employees being empowered to do the right thing."
^^
Kudos, and kudos for the rationale.
Selfishly, I hope this is also a turnaround moment for Delta employees being reminded of their flexibility and empowerment to do the right thing.
^^
Kudos, and kudos for the rationale.
Selfishly, I hope this is also a turnaround moment for Delta employees being reminded of their flexibility and empowerment to do the right thing.
May 13, 2011, 3:03 pm
#13
Join Date: Nov 2009
Location: Yellow Springs
Programs: AS 75k
Posts: 1,523
I would say ^ to the person who made the decision. Two different people would make different decisions in the same situation. It's people who think beyond "Our policy is......" that make the difference in lives of people.
May years ago, one of my friends dies of a massive heart attack. He was 38. I was shaken. I was looking for a fare to go to his funeral. I couldn't get bereavement discount as it's only for family. In my conversation with a USAIr rep, I told her that, my friend and were in school together, and came to study in the U.S. the same year. Neither, he nor, I had any family, as defined for bereavement fares, here. But the truth is he is the only "family" I had here, as we were family to each other. She said "That's good enough for me. She got a supervisor to OK the fare.
We usually give credit to the company but always forget the people who step outside the box to make things happen, when rules sticklers will always say "it's against our policy".
May years ago, one of my friends dies of a massive heart attack. He was 38. I was shaken. I was looking for a fare to go to his funeral. I couldn't get bereavement discount as it's only for family. In my conversation with a USAIr rep, I told her that, my friend and were in school together, and came to study in the U.S. the same year. Neither, he nor, I had any family, as defined for bereavement fares, here. But the truth is he is the only "family" I had here, as we were family to each other. She said "That's good enough for me. She got a supervisor to OK the fare.
We usually give credit to the company but always forget the people who step outside the box to make things happen, when rules sticklers will always say "it's against our policy".
Korean