Sky Mile Pesos causes Delta a lost customer and cheer leader
Dec 29, 2010, 9:56 am
#1
Original Poster
Join Date: May 2002
Location: Arizona
Posts: 5,690
Sky Mile Devaluation causes Delta a lost customer and cheer leader
Dear the Delta employee who has the courage to move this post up the Delta Corporate Food Chain:
Your constant sky mile devaluation not only has lost a customer but worse. I was the fool who bought your revenue tickets all year long just to collect sky miles. I was the customer who used the Delta Sky Miles Card. I was the customer who would use his Amex card and wait for a bonus transfer and transferred many many millions of Amex MR points to Sky Miles
You lost a customer who was responsible for getting your Amex Bonus point deals high visibility on Flyertalk and getting the latest bonus offer pinned to the top of Amex message board. You lost a Delta Sky Mile cheer leader who loved the fact you could just book online and get about anywhere easily and quick using sky miles.
But my recent attempt at PHX to TLV that came out at +370,000 miles per ticket broke my loyalty. It took fellow Flyertalk members to say shame on me and I had to agree. Not only did I get where I wanted to go for 50% less miles but I experienced a much better product on several airlines. You lost a revenue customer and a sky mile customer. But worse I will now advise my friends to stay away from your product and program.
You will get no letter from me but I will make it my goal to educate others and how your program has changed. Good luck I hope you make serious changes or go out of business. A Delta fool no more
Your constant sky mile devaluation not only has lost a customer but worse. I was the fool who bought your revenue tickets all year long just to collect sky miles. I was the customer who used the Delta Sky Miles Card. I was the customer who would use his Amex card and wait for a bonus transfer and transferred many many millions of Amex MR points to Sky Miles
You lost a customer who was responsible for getting your Amex Bonus point deals high visibility on Flyertalk and getting the latest bonus offer pinned to the top of Amex message board. You lost a Delta Sky Mile cheer leader who loved the fact you could just book online and get about anywhere easily and quick using sky miles.
But my recent attempt at PHX to TLV that came out at +370,000 miles per ticket broke my loyalty. It took fellow Flyertalk members to say shame on me and I had to agree. Not only did I get where I wanted to go for 50% less miles but I experienced a much better product on several airlines. You lost a revenue customer and a sky mile customer. But worse I will now advise my friends to stay away from your product and program.
You will get no letter from me but I will make it my goal to educate others and how your program has changed. Good luck I hope you make serious changes or go out of business. A Delta fool no more
Last edited by Centurion; Dec 29, 2010 at 10:17 am
Dec 29, 2010, 10:02 am
#2
Join Date: Jul 2005
Location: SJU
Programs: Amex FHR elite travel agent, Ritz Stars, Hyatt Prive, Four Seasons Preferred Partner and others
Posts: 1,521
Well said. That's the only way to affect change is to vote with your feet. As long as people are willing to put up with Delta's outrageous devaluation of miles, they will have no reason to improve it.
Dec 29, 2010, 10:03 am
#3
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,399
Are you posting this here in the hope that a DL employee will see it and move it up the chain, but you don't want to write a letter directly to DL? I guess I'm a bit confused.
Dec 29, 2010, 10:10 am
#4
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Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still a Hilton Diamond & Club Cholula™ R.I.P. Super Plats
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Congrats to the OP for being decisive.
Dec 29, 2010, 10:11 am
#5
Original Poster
Join Date: May 2002
Location: Arizona
Posts: 5,690
Yes a Delta employee would be wise to do so imho. I want to help "OUT" Delta on the constant Sky Miles devaluation year after year after year. I am not the first to complain on flyertalk. I did not come up with the term sky pesos, etc.
Dec 29, 2010, 10:14 am
#6
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)
Just make sure you keep the liability of your remaining miles on their books. They do monitor that and when it gets too high they do things like relent on the Plat change fees.
Just make sure you keep the liability of your remaining miles on their books. They do monitor that and when it gets too high they do things like relent on the Plat change fees.
Dec 29, 2010, 10:14 am
#7
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Yes, but (1) this is hardly news and (2) it seems like an awfully indirect way to achieve your objective. I say this even though I am in complete sympathy with your views.
Dec 29, 2010, 11:25 am
#9
Join Date: Jun 2010
Location: Austin, TX
Programs: DL DM; DL AMEX Reserve; HHonors Gold
Posts: 1,984
Dear the Delta employee who has the courage to move this post up the Delta Corporate Food Chain:
Your constant sky mile devaluation not only has lost a customer but worse. I was the fool who bought your revenue tickets all year long just to collect sky miles. I was the customer who used the Delta Sky Miles Card. I was the customer who would use his Amex card and wait for a bonus transfer and transferred many many millions of Amex MR points to Sky Miles
You lost a customer who was responsible for getting your Amex Bonus point deals high visibility on Flyertalk and getting the latest bonus offer pinned to the top of Amex message board. You lost a Delta Sky Mile cheer leader who loved the fact you could just book online and get about anywhere easily and quick using sky miles.
But my recent attempt at PHX to TLV that came out at +370,000 miles per ticket broke my loyalty. It took fellow Flyertalk members to say shame on me and I had to agree. Not only did I get where I wanted to go for 50% less miles but I experienced a much better product on several airlines. You lost a revenue customer and a sky mile customer. But worse I will now advise my friends to stay away from your product and program.
You will get no letter from me but I will make it my goal to educate others and how your program has changed. Good luck I hope you make serious changes or go out of business. A Delta fool no more
Your constant sky mile devaluation not only has lost a customer but worse. I was the fool who bought your revenue tickets all year long just to collect sky miles. I was the customer who used the Delta Sky Miles Card. I was the customer who would use his Amex card and wait for a bonus transfer and transferred many many millions of Amex MR points to Sky Miles
You lost a customer who was responsible for getting your Amex Bonus point deals high visibility on Flyertalk and getting the latest bonus offer pinned to the top of Amex message board. You lost a Delta Sky Mile cheer leader who loved the fact you could just book online and get about anywhere easily and quick using sky miles.
But my recent attempt at PHX to TLV that came out at +370,000 miles per ticket broke my loyalty. It took fellow Flyertalk members to say shame on me and I had to agree. Not only did I get where I wanted to go for 50% less miles but I experienced a much better product on several airlines. You lost a revenue customer and a sky mile customer. But worse I will now advise my friends to stay away from your product and program.
You will get no letter from me but I will make it my goal to educate others and how your program has changed. Good luck I hope you make serious changes or go out of business. A Delta fool no more
Dec 29, 2010, 11:31 am
#10
Join Date: Jul 2010
Location: MKE
Programs: DL-MM-Diamond HH-Diamond
Posts: 3,218
No one forced you to spend 370,000 miles on that ticket. Maybe there just weren't any low tickets available on that day? Delta has merged two LARGE programs together and expanded their partners, reduced their fleet and number of flights per day and skymiles are pretty easy to come by, of course tickets should be harder to find.
I am sure you will see the same on UA/CO once they merge their systems. Grass isn't always greener! All programs have problems. Someone leaves, another one comes for the first time...Its all the same!
I am sure you will see the same on UA/CO once they merge their systems. Grass isn't always greener! All programs have problems. Someone leaves, another one comes for the first time...Its all the same!
Dec 29, 2010, 11:52 am
#11
Join Date: Nov 2007
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Posts: 1,845
Dec 29, 2010, 12:57 pm
#12
FlyerTalk Evangelist
Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,162
No one forced you to spend 370,000 miles on that ticket. Maybe there just weren't any low tickets available on that day? Delta has merged two LARGE programs together and expanded their partners, reduced their fleet and number of flights per day and skymiles are pretty easy to come by, of course tickets should be harder to find.
I am sure you will see the same on UA/CO once they merge their systems. Grass isn't always greener! All programs have problems. Someone leaves, another one comes for the first time...Its all the same!
I am sure you will see the same on UA/CO once they merge their systems. Grass isn't always greener! All programs have problems. Someone leaves, another one comes for the first time...Its all the same!
Dec 29, 2010, 2:00 pm
#13
Join Date: Mar 2004
Location: SEA (previous locations: DTW, TLV, EWR, BOS)
Programs: AS: 75K; DL/NW: Plat; DL SC: Lifetime; Hyatt: Diamond; HH: Gold; SPG: Plat;
Posts: 3,383
I feel the same as the OP. I have been disgusted by DL for the past year or two.
I find DL to be a greedy, out-of-touch with reality company that's on a downhill spiral. I am baffled by their non-customer friendly moves, such as the International Origination Surcharge, obscenely high med/high levels, and an award search tool that was probably put together with a Commodore 64.
I find DL to be a greedy, out-of-touch with reality company that's on a downhill spiral. I am baffled by their non-customer friendly moves, such as the International Origination Surcharge, obscenely high med/high levels, and an award search tool that was probably put together with a Commodore 64.
Dec 29, 2010, 2:34 pm
#14
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
I feel the same as the OP. I have been disgusted by DL for the past year or two.
I find DL to be a greedy, out-of-touch with reality company that's on a downhill spiral. I am baffled by their non-customer friendly moves, such as the International Origination Surcharge, obscenely high med/high levels, and an award search tool that was probably put together with a Commodore 64.
I find DL to be a greedy, out-of-touch with reality company that's on a downhill spiral. I am baffled by their non-customer friendly moves, such as the International Origination Surcharge, obscenely high med/high levels, and an award search tool that was probably put together with a Commodore 64.
Dec 29, 2010, 2:50 pm
#15
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition. It's just not enjoyable anymore.
Posts: 3,543