Seats changed on international flight
#1
Original Poster
Join Date: Nov 2006
Posts: 27
Seats changed on international flight
Hi all, I'm a FO and booked a flight a couple of weeks ago from PDX-NRT through SMS, on a NW codeshare. I requested certain seats for my companion and myself for both legs. When I arrived for check-in the agent told me that my seats had been changed to different ones (almost the same but a couple of rows behind where I had booked), the seats were okay so I kept the new ones. I also asked if my seats for the return leg had been changed, and they had not.
Now this morning I check my itinerary for the return and I see my seats have been changed again this time to the rear of the plane, in the center of the 2x4x2 (Not where I want to be, as I am 6"6' and need an aisle). The website will not allow a change (I believe because it is a codeshare operated by NW), and it looks like most seats are taken.
I want to complain to get my old seats, or at least seats near where I originally booked, but will this do any good for me and my companion? What should I do?
Now this morning I check my itinerary for the return and I see my seats have been changed again this time to the rear of the plane, in the center of the 2x4x2 (Not where I want to be, as I am 6"6' and need an aisle). The website will not allow a change (I believe because it is a codeshare operated by NW), and it looks like most seats are taken.
I want to complain to get my old seats, or at least seats near where I originally booked, but will this do any good for me and my companion? What should I do?
#2
Join Date: Aug 2006
Location: PDX
Programs: AS MVPG
Posts: 2,956
Hi all, I'm a FO and booked a flight a couple of weeks ago from PDX-NRT through SMS, on a NW codeshare. I requested certain seats for my companion and myself for both legs. When I arrived for check-in the agent told me that my seats had been changed to different ones (almost the same but a couple of rows behind where I had booked), the seats were okay so I kept the new ones. I also asked if my seats for the return leg had been changed, and they had not.
Now this morning I check my itinerary for the return and I see my seats have been changed again this time to the rear of the plane, in the center of the 2x4x2 (Not where I want to be, as I am 6"6' and need an aisle). The website will not allow a change (I believe because it is a codeshare operated by NW), and it looks like most seats are taken.
I want to complain to get my old seats, or at least seats near where I originally booked, but will this do any good for me and my companion? What should I do?
Now this morning I check my itinerary for the return and I see my seats have been changed again this time to the rear of the plane, in the center of the 2x4x2 (Not where I want to be, as I am 6"6' and need an aisle). The website will not allow a change (I believe because it is a codeshare operated by NW), and it looks like most seats are taken.
I want to complain to get my old seats, or at least seats near where I originally booked, but will this do any good for me and my companion? What should I do?
#3
Join Date: Jul 2005
Location: PEK
Programs: A3*G, UA Gold EY Silver
Posts: 8,964
Schedule change? Equipment change?
#4
Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, DL FO/MM, Marriott Lifetime Platinum, Accor Lifetime Platinum, Sixt Diamond
Posts: 6,174
#5
Join Date: Dec 2005
Location: 1/2 way between FNT,DTW
Programs: DL Plat, US Gold
Posts: 711
Just get your 6 digit NW confirmation number, search for the reservation on nwa.com and you should be able to select available seats. I do this all the time with flights booked via Delta that are Northwest operated.
#7
Join Date: Nov 2003
Location: BRI
Programs: UA Premier Gold, DL FO, DL MM, Marriott Gold, Hyatt platinum
Posts: 914
I had this happen with NWA on a return to the US from Amsterdam. Though I'd reserved a two-seat row(window/aisle) near the front of coach for my wife and myself, I was advised at airport check-in that our seats had been changed to accommodate passengers stranded the day before. We were now way back in the plane in the middle of a 4-5 seat center row.
I remained polite and calm throughout, but said firmly this new arrangement was neither fair nor acceptable. My wife is claustrophobic and barely manages with a window seat. We balked at checking bags and refused to take 'sorry, we're fully booked' as a final answer.
I was referred to a supervisor and started asking her about accommodating us on another flight or another carrier. Eventually, the supervisor bumped me to her supervisor. Suddenly we were in business class.
I remained polite and calm throughout, but said firmly this new arrangement was neither fair nor acceptable. My wife is claustrophobic and barely manages with a window seat. We balked at checking bags and refused to take 'sorry, we're fully booked' as a final answer.
I was referred to a supervisor and started asking her about accommodating us on another flight or another carrier. Eventually, the supervisor bumped me to her supervisor. Suddenly we were in business class.
#8
Join Date: Jul 2006
Location: ATL
Programs: DL - PM (Sky Priority);HH - Gold; Marriott - Silver; National - Executive; DL Reserve AMEX
Posts: 5,237
#9
Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, DL FO/MM, Marriott Lifetime Platinum, Accor Lifetime Platinum, Sixt Diamond
Posts: 6,174
#10
Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, DL FO/MM, Marriott Lifetime Platinum, Accor Lifetime Platinum, Sixt Diamond
Posts: 6,174