Finally Qualified for Medallion - Delta Refuses Benefits
Dec 27, 2006, 7:58 am
#61
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As a database programmer and administrator i have come to write many systems similar to these; I actually coded the enitre backend point awarding and redeeming, segmeting and randomization routine for segmented offers for a loyalty program (not an airline).
In my experience weekly batch process are not setup unless it cannot be run nightly for either a dependency reason (some other process can only be run weekly and this follows it) or for logistical reason, the batch sonsumes so much resources it would cause the site to be so slow or something similar.
It is also possible (i have seen it more often than not) that the batch process was coded poorly by the developers and it needs to be over hauled to make it run daily or in real time. However rewritting an entire loyalty program not only takes month to code and then months to test for little benefit especially when there is no economic incentive. I suspect that the next overhaul of the system would include changes in this area unless there is a valid business reason for it which we do not know possibly fraud or processing errors of some sort, thus allowing time to back the flights and miles out before the cascade of events that status upgrades initiate such as mailing out cards and upgrading flights etc.
In my experience weekly batch process are not setup unless it cannot be run nightly for either a dependency reason (some other process can only be run weekly and this follows it) or for logistical reason, the batch sonsumes so much resources it would cause the site to be so slow or something similar.
It is also possible (i have seen it more often than not) that the batch process was coded poorly by the developers and it needs to be over hauled to make it run daily or in real time. However rewritting an entire loyalty program not only takes month to code and then months to test for little benefit especially when there is no economic incentive. I suspect that the next overhaul of the system would include changes in this area unless there is a valid business reason for it which we do not know possibly fraud or processing errors of some sort, thus allowing time to back the flights and miles out before the cascade of events that status upgrades initiate such as mailing out cards and upgrading flights etc.
Dec 27, 2006, 12:52 pm
#62
Join Date: Aug 2000
Location: FL
Posts: 781
Mr/ms. bowles has raised an interesting point. But lordy days what in the world will happen, once s/he isn't upgraded after becoming SM? 
S/he talks as though being upgraded is an automatic, once ONE becomes medillion. WOW, is someone is for a surprise!!!!
S/he talks as though being upgraded is an automatic, once ONE becomes medillion. WOW, is someone is for a surprise!!!!
Dec 27, 2006, 1:14 pm
#63
Join Date: Dec 2002
Location: BOS & FLL
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Jan 1, 2007, 6:17 pm
#64
Original Poster
Join Date: Jul 2004
Posts: 44
[QUOTE=lofly;6908953 But lordy days what in the world will happen, once s/he isn't upgraded after becoming SM?
S/he talks as though being upgraded is an automatic, once ONE becomes medillion. WOW, is someone is for a surprise!!!![/QUOTE]
No, I expect to be upgraded rarely if ever. Most of my flights are MLB to DCA or BWI through ATL.
Flying almost every week, it would be very nice to not always board last. It may seem to be a small issue to some but putting your bag under your feet because the overheads are stuffed at 6 ft 3 in does make the trip a real pain. CRJs are worse, although I carry only a small bag and not a full overnighter for those small bins.
I'm a software engineer and have programmed plenty of backends for business systems myself as well. If the system loading or dependencies prevent them upgrading status more than once a week, it could easily be handled on an exception basis, either through customer service or at the gate. Not really a technical issue, more of a customer service issue.
Back with Delta at 6 tomorrow morning, finally statused as FO, promised nothing, not expecting it.
Happy New Year to all.
Back to silent reading on Flyertalk. I really got jumped on for speaking up about my complaint.
S/he talks as though being upgraded is an automatic, once ONE becomes medillion. WOW, is someone is for a surprise!!!!
[/QUOTE]No, I expect to be upgraded rarely if ever. Most of my flights are MLB to DCA or BWI through ATL.
Flying almost every week, it would be very nice to not always board last. It may seem to be a small issue to some but putting your bag under your feet because the overheads are stuffed at 6 ft 3 in does make the trip a real pain. CRJs are worse, although I carry only a small bag and not a full overnighter for those small bins.
I'm a software engineer and have programmed plenty of backends for business systems myself as well. If the system loading or dependencies prevent them upgrading status more than once a week, it could easily be handled on an exception basis, either through customer service or at the gate. Not really a technical issue, more of a customer service issue.
Back with Delta at 6 tomorrow morning, finally statused as FO, promised nothing, not expecting it.
Happy New Year to all.
Back to silent reading on Flyertalk. I really got jumped on for speaking up about my complaint.
Jan 1, 2007, 6:39 pm
#65
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Jan 1, 2007, 7:30 pm
#66
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You are correct to keep your expectations low and it's nice to hear from someone who appreciates the benefits that some of us take for granted. It all comes home when I'm forced to fly on someone other than DL.
Oct 1, 2012, 2:19 pm
#67
Join Date: Apr 2009
Location: HEL
Programs: BA Gold, AY Gold
Posts: 649
I'm sorry for resurrecting this ancient thread, but I didn't want to start a new one. Does Delta still update their medallion statuses only once a week? I'm planning to fly Delta in the near future just to make silver before an intercontinental KLM flight in order to get a free additional bag and maybe enjoy some extra benefits as well.
What are the odds that my status won't be updated for let's say many weeks? Also, should I remove my FF number from the KLM reservation and add it again to make sure everything goes right?
What are the odds that my status won't be updated for let's say many weeks? Also, should I remove my FF number from the KLM reservation and add it again to make sure everything goes right?
Oct 1, 2012, 9:19 pm
#68
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No, now it typically cycles overnight after your miles post (which itself can take a day or two, more for partner flights). There is no need to remove and re-add your SM # to existing DL reservations once this happens, but I'm not sure about existing partner reservations.
Oct 4, 2012, 2:29 pm
#69
Join Date: Apr 2009
Location: HEL
Programs: BA Gold, AY Gold
Posts: 649
Thank you!