New Three-Tier System/Award Calendar In Effect
Sep 30, 2008, 2:44 pm
#151
Join Date: Feb 2000
Location: AA-Plat 7 Mil, UA-Plat 2 Mil, BA - Silv., KLM/AF- Plat, Bonvoy-Plat.
Posts: 821
In addition I still can't see the individual activity in my SM acct. Its been like that for a week. Always says theres been no activity in the last 12 months. Not quite true 
Are they working on fixing that too?
Are they working on fixing that too?
Sep 30, 2008, 3:41 pm
#152
Join Date: Jul 2003
Location: RSW & HDS (Naples, Florida & Hoedspruit, South Africa); frequently flying via JNB, EWR, IAD, ORD
Programs: UA Platinum, Star Alliance Gold, Hilton Silver, AA
Posts: 396
Searched for 2 seats IAD-SIN in bus/1st from Aug. 1-13 w/ flexible dates and found some dates that appear available, including Aug. 3 outbound & Aug. 11 return at the "low" amount of miles, but when you try to click through it says it's not available. Happens every single time, and I have tried repeatedly for days now.
Sep 30, 2008, 3:47 pm
#153
Join Date: Dec 2004
Location: St. Louis. MO
Programs: AA Platinum
Posts: 1,387
I'm so dissapointed with DL. I'm hanging my gloves this year, ditching DL/NW and sticking with AA. So much easier to redeem awards with them at least in my experience.
Sep 30, 2008, 5:19 pm
#154
Join Date: Oct 2004
Location: BZN
Programs: AA:LT Platinum DL:LT Gold UA:1P MAR:LT Titanium
Posts: 8,291
90% of DL's customers have probably given up on finding seats at the advertised mileage price (25k for domestic Y, 90/100k for US-EUC C, etc.), but have resigned themselves to paying whatever "the system" tells them. The remaining 10%, who are willing do the legwork and find available seats (often on partners) should at least have to pay the phone booking fee for the privilege of obtaining awards at the "saver" levels.
I'm not abandoning DL, as I've been able to redeem tolerably and purchase just fine, but I'm completely with you that AA's redemption calendar kicks .... It has some shortcomings (multi-city, etc.) but its accuracy and layout and ease of use are the best in the industry. Availability is superb as well.
Sep 30, 2008, 8:00 pm
#155
Join Date: Dec 2003
Location: RDU, Delta GM/1MM, Hilton Diamond (for now), Bonvoy Titanium
Posts: 3,443
Hi everyone.
As you know, we’re in the process of implementing our new three-tiered SkyMiles Award redemption structure. We’re in the soft-launch phase, which includes making the necessary technology updates at delta.com.
As you also know, we’ve experienced a few glitches along the way. With new technology, it often takes time to ensure things are up and running exactly as they should be. Know that we value your business. We’re working quickly to resolve the issues we’ve encountered; and we’re listening to all of the feedback you’re sharing with us along the way.
We want you to know that with the new Award structure you’ll find you have more flexibility and more options when you’re redeeming miles for Award travel. And, with last-seat Award availability, any unsold seat on the plane is yours.
We’re making a change that I truly believe will benefit you, our most valued customers, and I thank you for your patience as well roll out the new program. As always, I appreciate your feedback. We’re listening.
Jeff
As you know, we’re in the process of implementing our new three-tiered SkyMiles Award redemption structure. We’re in the soft-launch phase, which includes making the necessary technology updates at delta.com.
As you also know, we’ve experienced a few glitches along the way. With new technology, it often takes time to ensure things are up and running exactly as they should be. Know that we value your business. We’re working quickly to resolve the issues we’ve encountered; and we’re listening to all of the feedback you’re sharing with us along the way.
We want you to know that with the new Award structure you’ll find you have more flexibility and more options when you’re redeeming miles for Award travel. And, with last-seat Award availability, any unsold seat on the plane is yours.
We’re making a change that I truly believe will benefit you, our most valued customers, and I thank you for your patience as well roll out the new program. As always, I appreciate your feedback. We’re listening.
Jeff
Sep 30, 2008, 9:35 pm
#156
Join Date: Jul 2006
Location: ATL
Programs: DL - PM (Sky Priority);HH - Gold; Marriott - Silver; National - Executive; DL Reserve AMEX
Posts: 5,234
Sep 30, 2008, 9:52 pm
#157
Join Date: Jan 2008
Location: Georgia
Programs: DL DM/2MM
Posts: 1,036
C'mon Jeff, "man up" and admit you had a problem with the web site launch. People will respect you, at least relatively speaking. Oh, and I had tech support email me about my difficulties based on my posts on this forum. At least I know somebody's paying attention.
Oct 1, 2008, 8:25 am
#158
Join Date: Jul 2003
Location: RSW & HDS (Naples, Florida & Hoedspruit, South Africa); frequently flying via JNB, EWR, IAD, ORD
Programs: UA Platinum, Star Alliance Gold, Hilton Silver, AA
Posts: 396
Whenever I find dates that say "low" redemption is available, clicking through results in this message: "There are no flights available for the day requested. Click Start Over to try another day or to search for different cities." So I keep starting over and repeating the loop, to no avail.
Also, yesterday there was some low & medium availability from IAD-JNB for August 2009, but today every single day in August says "high". Not that it matters, because no matter which day you try to redeem for, it insists on the next screen, "There are no flights available for the day requested. Click Start Over to try another day or to search for different cities." And that's if you're lucky enough to even get to the calendar showing dates available -- half the time I just get an error screen.
I now believe it is impossible to redeem our 310,000 Delta miles online for any flights anywhere on any day at any amount of miles, having tried for flights to Africa, Asia, Europe, and South America.
Also, yesterday there was some low & medium availability from IAD-JNB for August 2009, but today every single day in August says "high". Not that it matters, because no matter which day you try to redeem for, it insists on the next screen, "There are no flights available for the day requested. Click Start Over to try another day or to search for different cities." And that's if you're lucky enough to even get to the calendar showing dates available -- half the time I just get an error screen.
I now believe it is impossible to redeem our 310,000 Delta miles online for any flights anywhere on any day at any amount of miles, having tried for flights to Africa, Asia, Europe, and South America.
Oct 1, 2008, 8:33 am
#159
Join Date: Dec 2007
Location: BHM, MAN (blue not red)(city not united)
Programs: Delta PM, HH, CRC
Posts: 1,014
that's the ultimate devaluation isn't it....
Oct 1, 2008, 8:34 am
#160
Join Date: Jul 2003
Location: RSW & HDS (Naples, Florida & Hoedspruit, South Africa); frequently flying via JNB, EWR, IAD, ORD
Programs: UA Platinum, Star Alliance Gold, Hilton Silver, AA
Posts: 396
Ooh, a new and different error message! How exciting.
"Let´s Try That Again
We´re having some trouble completing your request right now. Give it another chance and start over.
If the problem continues, contact us for help.
Message # 7005"
"Let´s Try That Again
We´re having some trouble completing your request right now. Give it another chance and start over.
If the problem continues, contact us for help.
Message # 7005"
Oct 1, 2008, 12:22 pm
#161
Join Date: Oct 2007
Location: ATL
Programs: DL GM
Posts: 998
Same message I got on Day 1 of this "soft launch".....come on now....7 days later and no progress???
Oct 7, 2008, 11:46 am
#162
Join Date: Sep 2008
Posts: 134
New Award Calendar
I love it.... good job on show low/med/high versus the previous way! All searches for me (I did a few random ones) showed availability at the levels shown on the calendar too!!!
Great job Delta!!
Great job Delta!!
Oct 7, 2008, 12:12 pm
#163
Join Date: May 2001
Location: Katy, TX
Programs: AA - PLT(2MM); DL - PM(2MM); Hilton - Gold; Marriott Bonvoy- Titanium; Hyatt - Platinum
Posts: 1,718
Well, not exactly my experience. The layout/display is nice, but more than once when I clicked on low for both out and inbound flights for a TATL J itinerary I got 150,000 miles as the lowest available instead of 100,000. Grrr!
Same old same old!
Same old same old!
Oct 7, 2008, 12:38 pm
#164
Join Date: Mar 2006
Location: MOB / PNS / GPT
Programs: DL Gold Hopefully be DL nothing in 1 more year / Hertz Something / Hilton Honors Diamond
Posts: 838
Showing the avaliablity versus selecting and getting the proper mileage are two completely different things.
Oct 7, 2008, 1:37 pm
#165
Join Date: Jan 2004
Location: SFO
Programs: DL Platinum, SPG Gold, MR Platinum Premier, Hertz PC, HH Diamond
Posts: 402