RUC Choice Benefit Resolution Time
Mar 26, 2017, 6:45 am
#1
Original Poster
Join Date: Sep 2016
Posts: 3
RUC Choice Benefit Resolution Time
Hello!
How long does it traditionally take for RUC's to appear in my skymiles account? One agent said "Business Days" and one said "24 Hours". Have a flight that just had an equipment conversion to lie-flat, and would love to get up higher on UG list. Last time I requested was right before my status ran out, so It didn't really matter how quickly they showed up in my account.
How long does it traditionally take for RUC's to appear in my skymiles account? One agent said "Business Days" and one said "24 Hours". Have a flight that just had an equipment conversion to lie-flat, and would love to get up higher on UG list. Last time I requested was right before my status ran out, so It didn't really matter how quickly they showed up in my account.
Mar 26, 2017, 7:59 am
#2
Join Date: Jun 2011
Location: USA
Posts: 1,400
Hello!
How long does it traditionally take for RUC's to appear in my skymiles account? One agent said "Business Days" and one said "24 Hours". Have a flight that just had an equipment conversion to lie-flat, and would love to get up higher on UG list. Last time I requested was right before my status ran out, so It didn't really matter how quickly they showed up in my account.
How long does it traditionally take for RUC's to appear in my skymiles account? One agent said "Business Days" and one said "24 Hours". Have a flight that just had an equipment conversion to lie-flat, and would love to get up higher on UG list. Last time I requested was right before my status ran out, so It didn't really matter how quickly they showed up in my account.
Mar 26, 2017, 8:02 am
#3
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,081
While they take awhile to show up to a phone agent they should show in your wallet within an hour. Once that happens call in and read off the cert number and they can apply even though they don't see it.
Mar 26, 2017, 10:03 am
#4
Original Poster
Join Date: Sep 2016
Posts: 3
Very odd. I'm not seeing them in my wallet yet at all, but I've received the confirmation email. Maybe just takes a while longer on a weekend.
Mar 26, 2017, 10:41 am
#5
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,405
I second that. Also, check your email. They may not show up in your wallet at the exact time the email goes out or vice versa. Just did this and had them within a couple of hours, but did have to read them to the agent.
Mar 26, 2017, 11:34 am
#6
Join Date: Oct 2007
Programs: DL PM; Marriott Plat; Hilton Honors Gold
Posts: 257
When I got mine they showed up in my wallet in a matter of hours. I called to apply one and the agent wasn't able to do it. She came back to me and told me that even though I can see them that they needed 24 hours to become active before she could actually apply it.
I called back the next day and it applied fine.
I called back the next day and it applied fine.
Mar 26, 2017, 1:02 pm
#7
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,081
When I got mine they showed up in my wallet in a matter of hours. I called to apply one and the agent wasn't able to do it. She came back to me and told me that even though I can see them that they needed 24 hours to become active before she could actually apply it.
I called back the next day and it applied fine.
I called back the next day and it applied fine.
Mar 26, 2017, 1:05 pm
#8
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,972
In my case: a few hours; also wanted to use them right away; also was able to read the numbers over the phone to the agent and have them applied.
So not doubting rcurry01's experience, but you can push gently or HUCA if you find yourself in that situation again
So not doubting rcurry01's experience, but you can push gently or HUCA if you find yourself in that situation again