Widgets

Did the agent who got your codeshare flight upgraded just change your itinerary into a DL flight number? Or did you board with an OAL flight number?

kthomas

Boarding pass issued by that agent still had the AF flight #. Don't have the upgrade slip in front of me, will check.

I was a bit surprised to upgrade, inventory had been at F1 for about 48 hours, when I got to the gate there were 9 people or so below me. "Go figure," but I would have expected a DM or PM on a higher fare class to take that seat.

Equally I'd have preferred to have a way to just pay for two adjacent C+ seats.

Finally, I'd like to take a little exception to the characterization of a DL agent as incompetent, above. This is clearly not a simple matter, and while I was surprised to have an @Delta rep tell me that I could not upgrade on a domestic leg of international, it's up to Delta as an organization to train properly, provide staff with the means to escalate situations to someone capable of getting things done, and enable can-do, will-do attitudes by making it possible to resolve situations.

Mirk

Very good point ! Suddenly I'm glad to be a maniac who likes to keep his old paper boarding pass.
After going through a lot of papers, I found the 2 boarding pass and indeed, the agent changed the itinerary onto a DL flight number so I could get that nice FC upgrade at the gate.
Funny detail which may be relevant: class shown was changed to RU instead of V on the first BP under KLM's code

kthomas

BP spit out when first checking @ATLF Club still had AF #. Receipt that the very kind agent brought to our table 10 minutes later had changed to DL #, as did the boarding slip spit out when aforementioned BP was scanned.