VS Schedule Change Misses Last SFO Connection
#16
Original Poster
Join Date: Nov 2014
Location: DTW
Programs: DL DM, 3.3 MM Miler, Lifetime Hilton Diamond VIP, United, American, National ExecElite
Posts: 201
Good advice. It was odd that the following day VS' LHR-SFO flight remained at the same time. My daughter lives in San Jose so might be able to convince her to pick me up for a night and save the hotel costs if I can convince DM RA to shift the SFO-SLC flight until the morning.
#18
Join Date: Jan 2000
Posts: 3,026
Good advice. It was odd that the following day VS' LHR-SFO flight remained at the same time. My daughter lives in San Jose so might be able to convince her to pick me up for a night and save the hotel costs if I can convince DM RA to shift the SFO-SLC flight until the morning.
#19
Original Poster
Join Date: Nov 2014
Location: DTW
Programs: DL DM, 3.3 MM Miler, Lifetime Hilton Diamond VIP, United, American, National ExecElite
Posts: 201
Resolved Missed Connection in SFO Due to VS Schedule Change
After taking all comments into account I finally called DM line to try and resolve with an agreeable agent. She could not have been nicer and offered me almost any options to resolve (given the length of time prior to departure). DM offered re-booking a day earlier/later, adjusting the schedule to stay another night at LHR or SFO, my option without any hotel, or putting me on the DL NS to SLC (767 which I didn't want).
I tried to cajole DM to upgrade me to J on the DL NS to SLC since I was on W on VS, however, I wasn't able to pull that off even using my best efforts. Options didn't really work so DM offered full refund, which I accepted. I originally heard it was going to be a credit for future travel and didn't want that, as I have few trips I book in excess of $1,650.00, but she said it would be a full refund to my CC. Refund hasn't shown up on my CC, but she said expect 4 days to process. Thanks for all of the advice.
I tried to cajole DM to upgrade me to J on the DL NS to SLC since I was on W on VS, however, I wasn't able to pull that off even using my best efforts. Options didn't really work so DM offered full refund, which I accepted. I originally heard it was going to be a credit for future travel and didn't want that, as I have few trips I book in excess of $1,650.00, but she said it would be a full refund to my CC. Refund hasn't shown up on my CC, but she said expect 4 days to process. Thanks for all of the advice.
#20
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,610
While OP is not entitled to request a change based on aircraft type, with a now no-longer valid itinerary, if OP is willing to eat the hotel cost at SFO (which can be had for < $200), I suspect a good DL agent could maintain the VS flight while moving the connection (presumably to SEA) to the next morning. I don't think you need to emphasize losing "true premium economy" -- even by DL's CoC moving to the SEA n/s would be a downgrade in service subject to refund (I've played that card before when I had an AF W replaced with a DL Y due to schedule change). Especially as a DM talking to the DM line, you could simply say "I want to fly the 787" and they'll probably get it and try to accommodate.
On the other hand, I've flown AeroMexico and Japan Airlines's 787's (biz-class). While the plane is nice; it isn't THAT nice compared with other aircraft. (I realize OP is in PE, and doesn't want Delta's fake PE, which is economy comfort or whatever they call it nowadays.)
Last edited by Bowgie; Sep 26, 2016 at 1:06 pm
#21
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,108
#22
Original Poster
Join Date: Nov 2014
Location: DTW
Programs: DL DM, 3.3 MM Miler, Lifetime Hilton Diamond VIP, United, American, National ExecElite
Posts: 201
Agreed, although I tried. Still waiting for the full refund (not ECert) which is supposed to show up by 9/29/17. Was able to find re-routing at times that were acceptable on DL metal and 1/2 the fare of the W fare on VS. It's only C+ but I can get my bulkhead/exit aisle seat which is fine for 50% off. I'll save the 787-9 experience for another day.
#23
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,349
After taking all comments into account I finally called DM line to try and resolve with an agreeable agent. She could not have been nicer and offered me almost any options to resolve (given the length of time prior to departure). DM offered re-booking a day earlier/later, adjusting the schedule to stay another night at LHR or SFO, my option without any hotel, or putting me on the DL NS to SLC (767 which I didn't want).
I tried to cajole DM to upgrade me to J on the DL NS to SLC since I was on W on VS, however, I wasn't able to pull that off even using my best efforts. Options didn't really work so DM offered full refund, which I accepted. I originally heard it was going to be a credit for future travel and didn't want that, as I have few trips I book in excess of $1,650.00, but she said it would be a full refund to my CC. Refund hasn't shown up on my CC, but she said expect 4 days to process. Thanks for all of the advice.
I tried to cajole DM to upgrade me to J on the DL NS to SLC since I was on W on VS, however, I wasn't able to pull that off even using my best efforts. Options didn't really work so DM offered full refund, which I accepted. I originally heard it was going to be a credit for future travel and didn't want that, as I have few trips I book in excess of $1,650.00, but she said it would be a full refund to my CC. Refund hasn't shown up on my CC, but she said expect 4 days to process. Thanks for all of the advice.
#24
Original Poster
Join Date: Nov 2014
Location: DTW
Programs: DL DM, 3.3 MM Miler, Lifetime Hilton Diamond VIP, United, American, National ExecElite
Posts: 201
The VS flight to LAX (DL 4404) did not arrive in time to connect to a DL flight back to SLC on same day (I presume the 45 minute connection wasn't sufficient). Wasn't an option per DM line. SEA connection was on Delta metal.