Where are my miles - waited 1 week days so far
Jun 28, 2016, 3:27 am
#1
Original Poster
Join Date: Jun 2013
Posts: 573
Where are my miles - waited 1 week days so far
Hi,
I had an award booking with virgin atlantic booked on delta.com. Last Tuesday I got a call from Delta saying the flight had been cancelled - what did I want to do? ( I was very impressed with this phone call) I said just cancel the flight and I will rebook.
However it is now a week and the miles still haven't been put back into my account. I called delta on Sunday and they said I have to be patient and wait up to 2 weeks because it is a manual redeposit! I want to use the miles to book another flight now tho!
Any ideas - should it really take 2 weeks?
I had an award booking with virgin atlantic booked on delta.com. Last Tuesday I got a call from Delta saying the flight had been cancelled - what did I want to do? ( I was very impressed with this phone call) I said just cancel the flight and I will rebook.
However it is now a week and the miles still haven't been put back into my account. I called delta on Sunday and they said I have to be patient and wait up to 2 weeks because it is a manual redeposit! I want to use the miles to book another flight now tho!
Any ideas - should it really take 2 weeks?
Jun 28, 2016, 4:42 am
#2
FlyerTalk Evangelist
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
Hi,
I had an award booking with virgin atlantic booked on delta.com. Last Tuesday I got a call from Delta saying the flight had been cancelled - what did I want to do? ( I was very impressed with this phone call) I said just cancel the flight and I will rebook.
However it is now a week and the miles still haven't been put back into my account. I called delta on Sunday and they said I have to be patient and wait up to 2 weeks because it is a manual redeposit! I want to use the miles to book another flight now tho!
Any ideas - should it really take 2 weeks?
I had an award booking with virgin atlantic booked on delta.com. Last Tuesday I got a call from Delta saying the flight had been cancelled - what did I want to do? ( I was very impressed with this phone call) I said just cancel the flight and I will rebook.
However it is now a week and the miles still haven't been put back into my account. I called delta on Sunday and they said I have to be patient and wait up to 2 weeks because it is a manual redeposit! I want to use the miles to book another flight now tho!
Any ideas - should it really take 2 weeks?
I would call DL, explain the situation and see if they can assist in booking your new flights.
Jun 28, 2016, 8:28 am
#3
Original Poster
Join Date: Jun 2013
Posts: 573
Jun 28, 2016, 11:05 am
#4
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Did you ask to cancel the reservation, or did you ask to redeposit the miles? There's a fee for the latter unless the miles came from the account of a SkyMiles Plat or Diamond.
Jun 28, 2016, 11:08 am
#5
Join Date: May 2015
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Posts: 6,712
Not in this situation. The flight was cancelled, so OP should be entitled to a full refund of miles without any fees.
Jun 28, 2016, 11:43 am
#6
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Jun 28, 2016, 11:47 am
#7
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Jun 28, 2016, 2:43 pm
#8
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Call them up and some one can get it done while over the phone. I don't understand why they don't put them back right away, they have the ability. Frequently they ask me "Are you planning on booking a ticket with these miles?" I always answer yes, if you answer no then it gets done as part of the normal refund process, which can take 7-14 days. If you answer yes though, they put the miles back while you're on the phone. Thus why I don't understand why they don't just put them back right away all the time.