Flights to the Bahamas "Not Upgrade Eligible"
Nov 25, 2015, 4:10 pm
#1
Original Poster
Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
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Flights to the Bahamas "Not Upgrade Eligible"
I recently booked a flight to the Bahamas (BWI-ATL-MHH-ATL-BWI) and for both Marsh Harbour legs the upgrade status is listed as "NOT UPGRADE ELIGIBLE". I called the DM line and the agent thought it was weird, but checked with a supervisor who said flights to the Bahamas aren't eligible for complimentary upgrades. It's a short flight so I don't really care, but that answer seemed weird to me since the Bahamas are not listed in the T&C.
I am traveling with my wife (FO), paid ticket in V class, aircraft is a CRJ-700 and the first class cabin is not labeled "Delta One".
Again, not a big deal because it's a short flight, but has Delta stopped complimentary upgrades to the Bahamas, or what am I missing?
I am traveling with my wife (FO), paid ticket in V class, aircraft is a CRJ-700 and the first class cabin is not labeled "Delta One".
Again, not a big deal because it's a short flight, but has Delta stopped complimentary upgrades to the Bahamas, or what am I missing?
Nov 25, 2015, 5:11 pm
#4
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Its just typical DL.com misunderstanding what it's reading. Something at some point causes the system to think it's not upgrade eligible. There's so many exceptions to exceptions that it's better to have it default and say no upgrades, then to say upgrades eligible and it not be true.
Nov 25, 2015, 5:56 pm
#5
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Flights are in March, so before that. It may also have something to do with the fact that this is a new route this season. I'll check it again in a few months (maybe some other Medallions will have complained by then). It seems odd Nassau would be eligible but Marsh Harbour wouldn't be.
Nov 25, 2015, 7:51 pm
#7
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Nov 25, 2015, 8:00 pm
#8
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The Bahamas are in the Caribbean = medallion upgrade eligible.
Try sending a tweet to DLAssist and see if they can put the upgrade request through.
Try sending a tweet to DLAssist and see if they can put the upgrade request through.
Nov 25, 2015, 9:21 pm
#10
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Nov 26, 2015, 2:58 am
#11
Join Date: Sep 2006
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Typical problem when you try to request an upgrade on caribbean flights a few days after schedules are loaded. I usually send a DM to @DeltaAssist and they are able to put the upgrade request for me.
Dec 29, 2015, 7:38 am
#12
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Join Date: Sep 2011
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Just an an update, I called the DM line a few more times but got a better response from the Twitter team:
DM Line Call #1: Delta does not offer complimentary upgrades to the Bahamas
DM Line Call #2: Delta does offer complimentary upgrades to the Bahamas, but only to Nassau (not MHH)
DM Line Call #3: You cannot be added to the upgrade list since you are on the same PNR as a lower status Medallion (my wife is FO)
Twitter: This is a known issue and will be fixed in February, passengers flying before that are being manually updated at the gate (no upgrades will clear at the window).
DM Line Call #1: Delta does not offer complimentary upgrades to the Bahamas
DM Line Call #2: Delta does offer complimentary upgrades to the Bahamas, but only to Nassau (not MHH)
DM Line Call #3: You cannot be added to the upgrade list since you are on the same PNR as a lower status Medallion (my wife is FO)
Twitter: This is a known issue and will be fixed in February, passengers flying before that are being manually updated at the gate (no upgrades will clear at the window).
Mar 31, 2016, 10:02 am
#13
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Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
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I asked the Twitter team for an update on these upgrades and this is what they said:
Unfortunately, Complimentary Upgrades are subject to availability on Delta designated Codeshare flights with RU/OU inventory. Due to the Codeshare availability and class of service with Expressjet, the complimentary upgrade is not offered. Sorry to disappoint.
Does this make sense to anyone? What exactly is "Codeshare availability"? In any event, it seems like the inability to request complimentary medallion upgrades on this route is intentional rather than a glitch with a new route. Still seems weird since the plane has a F cabin and there are no caveats on the complimentary medallion upgrade website referencing the Caribbean...
Does NAS still offer complimentary upgrades?
Unfortunately, Complimentary Upgrades are subject to availability on Delta designated Codeshare flights with RU/OU inventory. Due to the Codeshare availability and class of service with Expressjet, the complimentary upgrade is not offered. Sorry to disappoint.
Does this make sense to anyone? What exactly is "Codeshare availability"? In any event, it seems like the inability to request complimentary medallion upgrades on this route is intentional rather than a glitch with a new route. Still seems weird since the plane has a F cabin and there are no caveats on the complimentary medallion upgrade website referencing the Caribbean...
Does NAS still offer complimentary upgrades?
Mar 31, 2016, 10:21 am
#14
Join Date: May 2015
Location: DCA
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I asked the Twitter team for an update on these upgrades and this is what they said:
Unfortunately, Complimentary Upgrades are subject to availability on Delta designated Codeshare flights with RU/OU inventory. Due to the Codeshare availability and class of service with Expressjet, the complimentary upgrade is not offered. Sorry to disappoint.
Does this make sense to anyone? What exactly is "Codeshare availability"? In any event, it seems like the inability to request complimentary medallion upgrades on this route is intentional rather than a glitch with a new route. Still seems weird since the plane has a F cabin and there are no caveats on the complimentary medallion upgrade website referencing the Caribbean...
Does NAS still offer complimentary upgrades?
Unfortunately, Complimentary Upgrades are subject to availability on Delta designated Codeshare flights with RU/OU inventory. Due to the Codeshare availability and class of service with Expressjet, the complimentary upgrade is not offered. Sorry to disappoint.
Does this make sense to anyone? What exactly is "Codeshare availability"? In any event, it seems like the inability to request complimentary medallion upgrades on this route is intentional rather than a glitch with a new route. Still seems weird since the plane has a F cabin and there are no caveats on the complimentary medallion upgrade website referencing the Caribbean...
Does NAS still offer complimentary upgrades?
Mar 31, 2016, 11:18 am
#15
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Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
Posts: 1,495
The second rep said that the reason is that this flight is actually marketed as business class, despite being on a CRJ-700. I told her a test booking showed the flight marketed as F, not J, and she said asked me to hold and then said, "I have nothing further to say on this, can I help you with something else?"