Where is my FCM offer?
Jul 3, 2015, 5:25 pm
#1
Original Poster
Join Date: Apr 2011
Location: MCO
Programs: DL exDM MM
Posts: 762
Where is my FCM offer?
Just bought a RT ticket MCO-ATL-MCO mid-July at DL.com. Was offered to UG to F for $108. From past experience I noted the offer and then purchased the coach ticket. Went back into the trip to chose seats. No UG offer! In the past there has always been an UG Offer every time I log in and go to the flight. Sometimes it was better than the original offer. Sometimes the same. But now, no offer.
What's up?
What's up?
Jul 3, 2015, 5:34 pm
#2
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,371
dynamic pricing ... there was only one FC seat available for purchase at a discount, and someone else got it first
"timing is everything" :-/
"timing is everything" :-/
Jul 3, 2015, 5:48 pm
#4
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Jul 4, 2015, 12:13 pm
#6
Join Date: Jan 2010
Location: CT
Programs: DL DM 2MM, MR LTT, Hilton D, Hertz PC. National Emerald Exec, UA Silver(thanks to Marriott)
Posts: 2,026
It looked like it was pricing all transcons at that price at the time. I am sure there are many that took advantage of the pricing.Looking now there are still some flights pricing out at that price.
Jul 4, 2015, 4:11 pm
#7
Join Date: Jan 2013
Location: midwest
Programs: DL PM, Marriott Gold
Posts: 920
Happened to me today as well. Buy-up offer during booking was $79/7,900 miles. After booking, no offer.
Also weird: When I selected my seat during purchase, there were about 7 premium seats left, zero C+, and only about 15 or 20 plain ol' Y seats available in rows 22-24 only (A320).
I clicked thru to seat assignments just now to see if the FCM was there (which it wasn't), and lo and behold - same equip, but all of Y is well less that 50 percent seat assigned, 13 prem seats open, and 15 of 18 C+s are light blue (and, no, I'm not buying up for $29 for a 1:50 blocktime flight, thank you).
Really screwy. It didn't occur to me to take a screenshot of the earlier seatmap.
Edit: I did notice that after I booked my Y seat, the F fare increased when Y did (I got the last L-fare seat, offering is now K in coach). So there may be interplay between Y buckets and buy-up offers??
Also weird: When I selected my seat during purchase, there were about 7 premium seats left, zero C+, and only about 15 or 20 plain ol' Y seats available in rows 22-24 only (A320).
I clicked thru to seat assignments just now to see if the FCM was there (which it wasn't), and lo and behold - same equip, but all of Y is well less that 50 percent seat assigned, 13 prem seats open, and 15 of 18 C+s are light blue (and, no, I'm not buying up for $29 for a 1:50 blocktime flight, thank you).
Really screwy. It didn't occur to me to take a screenshot of the earlier seatmap.
Edit: I did notice that after I booked my Y seat, the F fare increased when Y did (I got the last L-fare seat, offering is now K in coach). So there may be interplay between Y buckets and buy-up offers??
Last edited by RaflW; Jul 4, 2015 at 4:20 pm
Jul 4, 2015, 7:13 pm
#8
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Join Date: Apr 2009
Location: Bye Delta
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Posts: 16,273
Happened to me today as well. Buy-up offer during booking was $79/7,900 miles. After booking, no offer.
Also weird: When I selected my seat during purchase, there were about 7 premium seats left, zero C+, and only about 15 or 20 plain ol' Y seats available in rows 22-24 only (A320).
I clicked thru to seat assignments just now to see if the FCM was there (which it wasn't), and lo and behold - same equip, but all of Y is well less that 50 percent seat assigned, 13 prem seats open, and 15 of 18 C+s are light blue (and, no, I'm not buying up for $29 for a 1:50 blocktime flight, thank you).
Really screwy. It didn't occur to me to take a screenshot of the earlier seatmap.
Also weird: When I selected my seat during purchase, there were about 7 premium seats left, zero C+, and only about 15 or 20 plain ol' Y seats available in rows 22-24 only (A320).
I clicked thru to seat assignments just now to see if the FCM was there (which it wasn't), and lo and behold - same equip, but all of Y is well less that 50 percent seat assigned, 13 prem seats open, and 15 of 18 C+s are light blue (and, no, I'm not buying up for $29 for a 1:50 blocktime flight, thank you).
Really screwy. It didn't occur to me to take a screenshot of the earlier seatmap.
FCM fares are all (with very rare exceptions) coach fares with an instant upgrade. So yes, if you buy the last coach seat in a particular fare class, not only is that coach fare now unavailable, but it also can no longer form the basis for an UP fare, making First Class more expensive also.
Jul 4, 2015, 10:42 pm
#9
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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You think this is a coincidence?
FCM fares are all (with very rare exceptions) coach fares with an instant upgrade. So yes, if you buy the last coach seat in a particular fare class, not only is that coach fare now unavailable, but it also can no longer form the basis for an UP fare, making First Class more expensive also.
FCM fares are all (with very rare exceptions) coach fares with an instant upgrade. So yes, if you buy the last coach seat in a particular fare class, not only is that coach fare now unavailable, but it also can no longer form the basis for an UP fare, making First Class more expensive also.
Jul 4, 2015, 11:25 pm
#10
Join Date: Jan 2013
Location: midwest
Programs: DL PM, Marriott Gold
Posts: 920
It's disturbing that DL would display a *fraudulent* seat map during the purchase process. This is very different from graying out C+ or preferred coach seats if one has a FC ticket or conversely not showing FC seat maps to people confirmed in coach on the flight without those customers doing a separate dummy booking from scratch, although I would think that DL would want to implement such features in their IT so as to avoid forcing (or even discouraging by providing easily alternatives) customers from doing additional dummy bookings to get public information about their flights.
Related to your second point, I've *sort of* gotten used to this new annoying thing of having to click on the "buy-up to F" during booking, to see Y exit row availability that is otherwise obscured, and then clicking to decline the up to complete my purchase at least knowing I'll not be in a 30" pitch middle seat.
Are others having this issue?? I find it childishly stupid of DL IT to hide the available exit row seats from an FO during flight shopping (and yes, I'm shopping logged in, so I'm eligible for the exit row seats). I have to do these damn dummy bookings or click-thru FCM, and then decline, to know if I can have a tolerable seat before I plunk down my money.
Jul 5, 2015, 9:04 am
#11
Join Date: Jun 2004
Location: DTW, LAX, MBJ
Programs: AA, Delta Kryptonium (DM) Hyatt Diamond IHG Fake Plat (Ambassador), HH Gold
Posts: 832
FWIW
I checked the "My Trips" section on delta for a full week before a flight last month. Some days the FCM offer was there, others it wasn't, double the original offer one day, back down to original offer the other.
Didn't bite on any of them. Upgraded both ways.
Dynamic/behavioral model pricing seems to be in effect.
I checked the "My Trips" section on delta for a full week before a flight last month. Some days the FCM offer was there, others it wasn't, double the original offer one day, back down to original offer the other.
Didn't bite on any of them. Upgraded both ways.
Dynamic/behavioral model pricing seems to be in effect.
Jul 5, 2015, 10:47 am
#12
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At the moment I'm inclined to think it was an IT screw-up. I have maybe two more DL trips for Nov/Dec that I'll shop about Sept. If I do book DL for those, I'll try to remember to take a screenshot of the seatmap as I shop and then compare to after purchase. If it happens some more, it'll be thinking DL shenanigans.
Related to your second point, I've *sort of* gotten used to this new annoying thing of having to click on the "buy-up to F" during booking, to see Y exit row availability that is otherwise obscured, and then clicking to decline the up to complete my purchase at least knowing I'll not be in a 30" pitch middle seat.
Are others having this issue?? I find it childishly stupid of DL IT to hide the available exit row seats from an FO during flight shopping (and yes, I'm shopping logged in, so I'm eligible for the exit row seats). I have to do these damn dummy bookings or click-thru FCM, and then decline, to know if I can have a tolerable seat before I plunk down my money.
Related to your second point, I've *sort of* gotten used to this new annoying thing of having to click on the "buy-up to F" during booking, to see Y exit row availability that is otherwise obscured, and then clicking to decline the up to complete my purchase at least knowing I'll not be in a 30" pitch middle seat.
Are others having this issue?? I find it childishly stupid of DL IT to hide the available exit row seats from an FO during flight shopping (and yes, I'm shopping logged in, so I'm eligible for the exit row seats). I have to do these damn dummy bookings or click-thru FCM, and then decline, to know if I can have a tolerable seat before I plunk down my money.
Jul 5, 2015, 7:35 pm
#13
Join Date: Jan 2013
Location: midwest
Programs: DL PM, Marriott Gold
Posts: 920
I am asking if others are having that issue - tho this may not be the thread to ask that question...
Jul 5, 2015, 10:13 pm
#14
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Join Date: Jul 2003
Posts: 23,057
I have no idea. But that's also not what I'm saying is the issue I'm experiencing. When I am logged in (as FO), I can't see any exit row seat availability on any DL flights on DL's website unless I either: search as if I'm buying F, or in a Y search, after I click well into the purchase process.
I am asking if others are having that issue - tho this may not be the thread to ask that question...
I am asking if others are having that issue - tho this may not be the thread to ask that question...
