Once again upgrade certificates are a mess
Apr 19, 2015, 7:41 am
#61
Join Date: Dec 2011
Programs: DL DM PM
Posts: 2,034
BTW while I was writing this I looked at the DL site to remind myself of how my skymiles were needed for a TATL UG (from M, B, Y) and can't find the table anywhere. Am I late to the game here? I knew the low/medium/high award ticket table had vanished in favor of some kind of dynamic pricing but in the past the UG was a fixed cost in miles.
Apr 20, 2015, 7:19 am
#62
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,246
No, you've lost it. In fact, either there is a weird DL IT issue (!!) or they track GUCs similarly to SkyMiles because when this happened to me last year, when I canceled the ticket, they also deducted the 25 (50?)k skymiles the UG would have cost me in skymiles. I got this reversed, but make sure this doesn't happen to you!
BTW while I was writing this I looked at the DL site to remind myself of how my skymiles were needed for a TATL UG (from M, B, Y) and can't find the table anywhere. Am I late to the game here? I knew the low/medium/high award ticket table had vanished in favor of some kind of dynamic pricing but in the past the UG was a fixed cost in miles.
BTW while I was writing this I looked at the DL site to remind myself of how my skymiles were needed for a TATL UG (from M, B, Y) and can't find the table anywhere. Am I late to the game here? I knew the low/medium/high award ticket table had vanished in favor of some kind of dynamic pricing but in the past the UG was a fixed cost in miles.
Not sure if that has changed
Apr 21, 2015, 11:49 pm
#63
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
Because, inexplicably, they're STILL sending Diamond calls to a call center (SLC) that has worse performance metrics than their best call center (Chisholm).
Source: http://tcbmag.com/Industries/Transpo...The-Iron-Range
Source: http://tcbmag.com/Industries/Transpo...The-Iron-Range
1. Ticket not being reissued despite being in the queue (good luck checking in and have fun sweating to get on your flight)
2. GUC/RUC not being coded properly resulting in not on list, not in right priority on list, etc. (have fun watching the J/F seats disappear)
3. Upgrades not clearing automatically (how many agents don't even know that DL's automatic systems don't always work)