127$ for upsell Upgrade to ATL>MSP
#1
Original Poster
Join Date: Apr 2010
Location: ATL/DFW
Programs: Delta PM, SPG Platinum, Marriott Titanium, AVIS Preferred Plus
Posts: 388
127$ for upsell Upgrade to ATL>MSP
I had a U Class ticket ATl->MSP>GRB>MSP>ATL. When l logged in, a message popped up for upsell for 127$ business class for all the segments. I upgraded and it shows a and P class tickets. I see lots of empty seats in business class, so that is the reason for the upsell at 127$
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
For fun, you could try a dummy booking of your itinerary using G A P fares and see whether it costs just $127 over the fare you paid.
#4
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
I had a U Class ticket ATl->MSP>GRB>MSP>ATL. When l logged in, a message popped up for upsell for 127$ business class for all the segments. I upgraded and it shows a and P class tickets. I see lots of empty seats in business class, so that is the reason for the upsell at 127$
#6
Join Date: Nov 2010
Location: Traveling some where hopefully
Programs: AS, AA Gold, and Hilton
Posts: 1,954
I'm starting to see them for sale on a couple of flights. I think you will see more of this in the future.
#7
Join Date: Nov 2012
Location: Richmond, VA
Programs: Delta PM
Posts: 39
I have seen this recently -- was offered an upgrade (as a PM for a certain price) as checking in on my android device recently. Caught me off guard. Turning into the United model.
#8
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,866
Yup...reading through this thread and the thread about diminishing complimentary upgrades is giving me a strong sense of déjà vu. Some of the realizations that you guys are making are exactly what United flyers discovered in the last two years. Enjoy the transition.
#9
Join Date: Apr 2012
Location: Cnr of Walk and Don't Walk
Programs: DL DM/MM, Marriott (Plat), Hyatt (Plat), National (Ex. Elite)
Posts: 54
I got a similar offer and I wrote this to customer care:
Today when I checked in via the iphone app for an upcoming
flight (DL 4537, Wed. 11/5/14, 9:50 am) I was offered the chance to
upgrade to first for $49.00. This is a practice (upgrades for "tens of
dollars") that caused many loyal followers of United including myself to
flee. I would hate to have to leave Delta for the same reason. If this
is a new practice, please rethink it. If an existing practice, please
let me know if you plan to continue it so I may rethink my future travel
plans. If you want me to be loyal to Delta, please do not reduce my
upgrade opportunities by offering to sell them for "tens of dollars".
Thank you, xxxx xxxxxxxxxx
To this they replied somewhat cryptically:
Dear Mr. xxxxxxxxxxx,
RE: Case Number 14165737
Thank you for contacting us.
Recently we had made some updates to delta.com and in the process some
problems have been occurring. Please accept our apologies this offer was
made in error. We have reported this to our IT department and they are
working diligently to correct.
Mr. xxxxxxxxxx, thank you again for giving us an opportunity to respond
to your concern. We very much appreciate your Platinum Medallion loyalty
to Delta and look forward to the privilege of serving you again soon.
Sincerely,
Sam Rockwell
Medallion Desk
www.delta.com
Was the error offing it to a PM, offering it at too low of a price or offering it at all?
Trout
Today when I checked in via the iphone app for an upcoming
flight (DL 4537, Wed. 11/5/14, 9:50 am) I was offered the chance to
upgrade to first for $49.00. This is a practice (upgrades for "tens of
dollars") that caused many loyal followers of United including myself to
flee. I would hate to have to leave Delta for the same reason. If this
is a new practice, please rethink it. If an existing practice, please
let me know if you plan to continue it so I may rethink my future travel
plans. If you want me to be loyal to Delta, please do not reduce my
upgrade opportunities by offering to sell them for "tens of dollars".
Thank you, xxxx xxxxxxxxxx
To this they replied somewhat cryptically:
Dear Mr. xxxxxxxxxxx,
RE: Case Number 14165737
Thank you for contacting us.
Recently we had made some updates to delta.com and in the process some
problems have been occurring. Please accept our apologies this offer was
made in error. We have reported this to our IT department and they are
working diligently to correct.
Mr. xxxxxxxxxx, thank you again for giving us an opportunity to respond
to your concern. We very much appreciate your Platinum Medallion loyalty
to Delta and look forward to the privilege of serving you again soon.
Sincerely,
Sam Rockwell
Medallion Desk
www.delta.com
Was the error offing it to a PM, offering it at too low of a price or offering it at all?
Trout
#10
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
I got a similar offer and I wrote this to customer care:
Today when I checked in via the iphone app for an upcoming
flight (DL 4537, Wed. 11/5/14, 9:50 am) I was offered the chance to
upgrade to first for $49.00. This is a practice (upgrades for "tens of
dollars") that caused many loyal followers of United including myself to
flee. I would hate to have to leave Delta for the same reason. If this
is a new practice, please rethink it. If an existing practice, please
let me know if you plan to continue it so I may rethink my future travel
plans. If you want me to be loyal to Delta, please do not reduce my
upgrade opportunities by offering to sell them for "tens of dollars".
Thank you, xxxx xxxxxxxxxx
To this they replied somewhat cryptically:
Dear Mr. xxxxxxxxxxx,
RE: Case Number 14165737
Thank you for contacting us.
Recently we had made some updates to delta.com and in the process some
problems have been occurring. Please accept our apologies this offer was
made in error. We have reported this to our IT department and they are
working diligently to correct.
Mr. xxxxxxxxxx, thank you again for giving us an opportunity to respond
to your concern. We very much appreciate your Platinum Medallion loyalty
to Delta and look forward to the privilege of serving you again soon.
Sincerely,
Sam Rockwell
Medallion Desk
www.delta.com
Was the error offing it to a PM, offering it at too low of a price or offering it at all?
Trout
Today when I checked in via the iphone app for an upcoming
flight (DL 4537, Wed. 11/5/14, 9:50 am) I was offered the chance to
upgrade to first for $49.00. This is a practice (upgrades for "tens of
dollars") that caused many loyal followers of United including myself to
flee. I would hate to have to leave Delta for the same reason. If this
is a new practice, please rethink it. If an existing practice, please
let me know if you plan to continue it so I may rethink my future travel
plans. If you want me to be loyal to Delta, please do not reduce my
upgrade opportunities by offering to sell them for "tens of dollars".
Thank you, xxxx xxxxxxxxxx
To this they replied somewhat cryptically:
Dear Mr. xxxxxxxxxxx,
RE: Case Number 14165737
Thank you for contacting us.
Recently we had made some updates to delta.com and in the process some
problems have been occurring. Please accept our apologies this offer was
made in error. We have reported this to our IT department and they are
working diligently to correct.
Mr. xxxxxxxxxx, thank you again for giving us an opportunity to respond
to your concern. We very much appreciate your Platinum Medallion loyalty
to Delta and look forward to the privilege of serving you again soon.
Sincerely,
Sam Rockwell
Medallion Desk
www.delta.com
Was the error offing it to a PM, offering it at too low of a price or offering it at all?
Trout
UA does this, DL is soon to follow. So if you go to another airline it'll have to be AA, maybe you'll get lucky and they won't follow suit. Don't bet on it.